Srinivas Kallam

Having around 6.4 years of experience in all Atlassian products, especially Jira, Jira Service Desk, Confluence, Crowd, and Bitbucket, Bamboo. Experience in JIRA Migration, e.g., Server to Data Center & Data Center to Server. Along with Server to Cloud also. Installed all Atlassian Products like Jira, Confluence, Crowd, and Jira Service Desk on Linux, Windows, AWS-EC2, and Atlassian Cloud environment. Worked in JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types and various other scheme settings. Create projects on Jira and assign Jira Agile boards. Implemented Master and Slave nodes in Jenkins to maintain the Load Balance. Experienced in performing Atlassian installations and migrations and gained skills to schedule back-ups. Worked on around 12 add-ons like JSU, JMWE, X-Ray, Zephyr, Project Configurator, Recycle Bin, Issue Trash, CRM, Tempo and Project Portfolio, etc. Created Custom workflows with Conditions, Validations, Post functions, custom screens, and custom fields on Jira. Upgraded all the plug-ins and applications (Bit bucket/Stash, confluence, JIRA, FishEye) and synced with the old production applications. Experience with Test Cycle management in JIRA. Experience with JIRA Upgrade with minimal down time. Integrating JIRA with single sign-on (SSO) plug-in (SAML). Also, implemented SSL. Experience on Integration of different applications using Application links through Confluence. Created users on Jira Internal Directory, Crowd, LDAP and Active Directory (AD). Created events, email notification schemes and assigned project roles on Jira. Worked on Confluence: assigned user personal space, pages, child pages, macros, digital signatures, and provided assistance in using Confluence. Administered Version Control systems like Perforce, Subversion to Create Daily Backups and Checkpoint files. Worked in Branching strategies for implementing the Parallel development and suits the agile methodology for different Version control systems. Created custom Dashboards, advanced Filters and formula-based fields. Involved in enabling security for users, groups administration and daily backup and restore operations. Good understanding of Software Development Life Cycle (SDLC) / Software Testing Life Cycle (STLC). Interact with Business Analysts and Software Developers for bug reviews and participated in QA meetings.

Since January 21 to August 24, HCL Technologies Ltd.

Client: Warner Music Group (WMG)

• Worked on JIRA customization such as creating issue type schemes, complex workflows, and field configurations.
• Creates and Modifies Existing Permissions schemes, screen schemes, and Notification schemes for all projects as per Team's requirement.
• Creating project for testing team based on Zephyr plug-in.
• Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
• JIRA customization: issue schemes, workflow schemes, field configuration schemes, screen schemes, permission schemes, and notification schemes.
• Upgraded all the plugins and applications (Confluence, Jira, and JSM) and synced with the old production applications.
• Created/managed users and groups in Jira, and technical documents documenting JIRA project configurations provided training sessions.
• Creating reports, charts and dashboards for JIRA with the eazyBI plugin and managing documentation for DevOps pipeline using Confluence.
• Worked as team JIRA administrator, providing access, working assigned tickets, and teaming with project developers to test product requirements, bugs, and new improvements.
• Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
• Setup the Jira 'Timesheet Report' plugin to help users with time-tracking on their dashboards using a JQL or by configuring manually.
• Assisted portfolio management in defining portfolio/project scope, resource demand, benefits, and risks during the discovery phase; spearheaded discovery efforts.
• Monitor Jira logs when performing migrations, troubleshooting users/system issues., Very good exposure in DC and DR implementation, Installed and tested various plug-ins/add-ons.
• I have very good knowledge in database clustering and taking Jira and Confluence DB backups. Currently working as Jira, Confluence, and JSM Administrator.
• Having very good knowledge in SAN storage to take a backup and archive the projects.
• I have very good knowledge in Jira and Confluence Upgradation & Migration from lower version to new version (Both Core and Applications Upgradation).
• Good Exposure in Implementation of Workflows, Screens, Custom Variables, Post Functions in Workflows, and Good Exposure in Dash and Scrum Board Implementation.
• Very Good Exposure in Agile project implementation, Sprints, Epics, Stories, Provided end-to-end training to Business and end users, I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence, Implemented Single Sign-on implementation (SSO),
• I have good exposure in projects export and imports and merged different environments into single, Good Team player with Excellent communication skills and experience in a client-focused Environment

Since Jun'19 - Dec'20, Rockline Solutions Pvt Ltd.

Client: Hyundai Mobis

• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validators, post-functions, and workflow properties.
• Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems
• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems and not hindrances to their systems.
• Published Jira gadgets and Dashboards on Confluence Spaces, Pages, and child page.
• Worked with Jira Service Desk 3.0.x to set up service desk, create service desk request types, and make queues for service desk teams.
• Upgrade and Migration of JIRA, Confluence, Stash/Bitbucket and Bamboo.
• Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
• Maintained JIRA team and program tech lead with Change management review Dashboards.
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements, bugs, and new improvements.
• Set up and configured Git repositories for Git Hub on Linux server's Windows desktop and used Git commands to initialize/update repositories.
• Resolved issues as they arise with JIRA projects and Confluence in coordination with JIRA hosting partner team.
• Worked on Plugins related our SCM tools under Jenkins for implementing Java projects using ANT/Maven.
• Created and managed JIRA templates and complex JIRA workflows, including project workflows, screen schemes, permission schemes, notification schemes, and other functionality in support of departmental customers.
• Introduced Confluence too many departs, replacing their internal wiki system.
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
• Created and configured new JIRA projects and worked with Production departments to port over existing JIRA projects from sandbox to Production with Project Configurator add-on.

Since Apr'18 - May'19, Rockline Solutions Pvt Ltd.

Client: PayPal

• Supporting user queries for Jira, confluence and Jira-Agile on Slack channel. Configured the Geo China (Go Pay) end-to-end new custom project.
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements,bugs, and new improvements.
• Worked on confluence space & page management related things.
• I have resolved L1, L2 and L3 tickets within SLA time.
• Performed CSV Import & Bulk update as per end-user requirement., Helped user to get a notification on filter subscription related things.
• Having very good experience in DL management for incoming mail handlers to create an automatic ticket in Jira.
• Resolved user queries in payment issue on PP project., Have focused on the Jira Demands like adding new features (plugins, Custom projects, custom workflows, custom fields, etc.) to current instance.
• Good experience in performing space migrations from one instance to another instance.
• Installing and upgrading the macros in confluence.