SRINIVAS KOMPELLA
Hyderabad
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager – Service Engineering
Providence Global Center
07.2022 - Current
- People Leader - Managing clinical application and operations delivery by driving operational excellence, agile delivery, and patient-centric innovation.
- Global Scrum Master, Empowering, cross-functional teams by removing roadblocks, fostering agile practices, and ensuring smooth project execution across geographies.
- IT Service Management (ITSM) and problem management, with a proven track record of launching new service lines and deploying mission-critical products into production.
- Cultivating Domain Expertise Through Clinical Immersion - Led initiatives to deepen healthcare domain knowledge across IT teams by organizing Healthcare Knowledge Series and Clinical Immersion Programs in collaboration with hospitals and the Learning & Development department.
- Recognized with the organization’s prestigious award for leading the implementation of the Radformation Suite AI platform in Radiation Oncology, achieving an 84% reduction in administrative tasks for Physicists and Dosimetrists.
- Led operational strategy to enhance service delivery and customer satisfaction.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Mentored team members, fostering professional development and knowledge sharing.
- Coordinated cross-departmental initiatives to align organizational goals with local operations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Senior Consultant , Healthcare IT
ATOS IT Services & Solutions LTD
06.2021 - 07.2022
- Led service engineering efforts across Ambulatory and Emergency care, ensuring continuous availability and performance of critical healthcare applications for clinical staff.
- Directed clinical application upgrades to the latest versions, enabling clinicians to leverage enhanced features and improved workflows.
- Executed new application implementations, system upgrades, and platform migrations as part of strategic technical debt remediation initiatives.
- Maintained and optimized operational performance metrics, including SLA, OLA, MTTR, and other key KPIs, driving accountability and service excellence across teams.
- Collaborated with senior leadership to deliver operational updates and shape future strategies aligned with organizational goals and clinical priorities.
- Led cross-functional teams to deliver complex IT solutions, enhancing client satisfaction and operational efficiency.
- Mentored junior consultants, fostering skill development and knowledge sharing within the team.
- Spearheaded process improvement initiatives that streamlined project delivery timelines and resource allocation.
- Collaborated with stakeholders to define project scopes and requirements, ensuring alignment with organizational goals.
- Exceeded customer requirements with accurate and deliverable solutions.
Technical Application and Infrastructure Specialist
ATOS INDIA LTD, Hyderabad
12.2017 - 05.2021
- Managing and maintaining Health Care Technical Applications and infrastructure on which the applications are installed.
- Performing updates to the applications as and when there is an update available from the vendor.
- Paragon: Good working knowledge in Paragon, Job Stream, form routing, printer’s creation & troubleshooting and Interface related issues.
- EHR: Good working knowledge in deploying the monthly updates and other application related updates for CDMP, Trauma Base, VS Registry, NIMS (Nuclear Information Management Systems), McKesson Blood Bank (MBB), CPR+, All Scripts Compliance Advisor & Anesthesia Care, IBM Truven.
- Right Fax: Good working Knowledge in installing, upgrading, managing and maintain the Right Fax infrastructure.
- Cerner: Working knowledge in Cerner deployments, Olympus, 724 PC’s, OM Plus, Business Objects promotion and printing related applications.
- Infrastructure Related experience:
- CLOUD: Good Knowledge in Microsoft Azure and Google Cloud Technologies
- Good Hands-on experience in configuring Azure virtual machines, storage accounts, resource groups and Virtual Networks, configuring monitoring, backup and deploying Web applications
- Adequate knowledge on Azure Cloud Backup, Site Recovery and migration of workloads from on-premise to cloud, Azure Active Directory user and Identity Management services.
- Adequate knowledge on working with ARM templates and Azure Power shell commands
- Learning Jenkins and Terra form Automation tools for Azure Deployments.
- Adequate knowledge in CI/CD pipeline process
- Virtualization & Windows:
- Good experience in managing and maintaining VMWare V-Sphere, ESX and Microsoft Hyper-V infrastructure and migration knowledge from P2V and V2V conversions
- Good Working knowledge in Windows deployments, Active Directory, SCCM and other Microsoft technologies.
- Led cross-functional teams to streamline network operations and improve service delivery.
- Managed vendor relationships, negotiating contracts to optimize service costs and quality.
- Evaluated emerging technologies, providing strategic recommendations for infrastructure enhancements.
- Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Subject Matter Expert
IBM INDIA LTD, Hyderabad
05.2016 - 12.2017
- Managing and maintaining Windows and ESX environments.
- Delivery tasks like working on escalated & P1 tickets, Service requests, Changes, RCA submissions, SCCM 2012, Active Directory.
- Working knowledge on server migrations, upgrades, P2V’s and ESX to Hyper-V conversions.
- Verifying change controls before implementation to ensure that there are no change failures.
- Participation in daily delivery status update calls and change review meetings with management on daily and weekly basis.
- Managing the team and providing support to them in technical and other process related challenges.
Technical Consultant
CAPGEMINI INDIA LTD, MUMBAI
08.2013 - 04.2016
- Managing & Maintaining SCCM 2012 technology by providing the support to deploy application packages, OSD & task Sequence, Security patching and compliance.
- Good Knowledge on Application Virtualization and conversion of APP-V packages from 4.6 to APP-V 5.1
- IE 11 and Office 2013 deployment.
- Managing and Maintaining HP SIM and other HP related hardware upgrades/issues
- Good knowledge in Active Directory/DHCP/DNS and other AD based tasks like DFS, ADFS etc.
- Good knowledge in EMC storage migration to V-Plex using the Power Path Migration Enabler (PPME).
- Adequate knowledge on Hyper-V, VMM and VMware products
- Good knowledge on security products like Symantec End Point protection Manager (SEPM), SCEP (System Center End Point protection).
- Adequate knowledge in SQL Queries/PowerShell and VB scripting
- Adequate knowledge in performing Plate Spin Migrations from P2V & V2P
- KMS server upgrade to windows 2012 R2 for windows10 and office 2013 license validation
- Good knowledge in Change management process.
Windows System Administrator
NOMURA SERVICES INDIA LTD, MUMBAI
12.2009 - 08.2013
- Providing Level 3 technical Support to the users relating to Windows Server and Microsoft Exchange related issues.
- WINDOWS SERVER SUPPORT –ROLES & RESPONSIBILITIES:
- Building servers for the Application teams and De-commissioning the servers following the standard compliance procedures.
- Creating VM’s and Building VM machines in V-Sphere, trouble shooting the related issues and encouraging the application teams to reduce the physical server footprint to Virtualization.
- Good Knowledge on HP Server related tools like HPSIM, ILO and IML for the PSP updates, remote login using the RIB Admin and checking the Hardware related issues.
- Experience in Data center tasks like – Rack Mounting servers, replacing fault hard drives, Power supply units, Accelerator board batteries and other hardware related tasks
- Server Disk management – Housekeeping drives, investigating the cause for the size increase.
- Managing the Print Server- creation and deletion of ports and print Queues and the printer troubleshooting.
- Analyzing and troubleshooting Memory Dumps and un-expected server shutdowns.
- Case logging with Microsoft and follow their instructions in fixing the issues.
- Teaming the NIC’s and troubleshooting the IP configuration issues.
- Good knowledge in troubleshooting the FMS alerts generated due to some issues on the server relating to services, Dr Watson errors, network issues etc.
- Trouble shooting Trend Antivirus application and make sure that the Virus patterns are up to date on all the servers.
- Trouble shooting account lock-out issues by investigating the event logs.
- Hot fix patch management – Sending notification to the server owners on weekly basis for the MS hotfix maintenance and make sure the servers are up after the patching process.
- Troubleshooting the server shut down issues by investigating the event logs.
- Providing on-call support for the production issues, hardware failures and case logging with the vendor and replace them accordingly.
- Sending monthly Client Technology Service (CTS) reports to top management on Servers built, decommissioned, printers added, deleted from the print host and total server inventory details with hardware details.
- Adequate knowledge on usage of SYS Internal tools like Psexec, Psloglist, Process monitor etc.
- Experience in RAID configuration and spare management.
- Basic knowledge on scripting tools like HTML, VB Script and Power Shell.
- MESSAGING SERVER SUPPORT –ROLES & RESPONSIBILITIES:
- Adequate knowledge on exchange 2003 & 2007 installation and configuration.
- Trouble shooting outlook issues relating to the mailbox profiles, space management, outlook freezes
- Troubleshooting permission issues on distribution lists, shared mailbox, public folders.
- Resolving the email delivery issues
- Trouble shooting MS Office Communicator (OCS)-2007 issues, creation of sip accounts.
- Mailbox movements to different stores for the size increase.
- Checking the disk space issues on exchange servers and any hardware failures.
Senior Tech Associate (Band-2) North America IT-Help Desk
TCS E-Serve [Formerly called Citigroup Global Services Ltd, Mumbai (CGSL)]
08.2007 - 11.2009
- Taking inbound calls for Citigroup clients on REL, AUTO & SLC Domains across the Globe.
- Troubleshooting MS-Outlook, Remote desktop, VPN issues on Client PC.
- Supporting & troubleshooting Internal Applications for REL, AUTO & SLC Domains ex Speed Pay, Contact Manager, LPM, App works Etc.
- Taking calls on Severity 1 issue and reporting Outages to Incident management through OVSC Ticketing System.
- Supporting & troubleshooting Remote Users
- Support for VIP Users is the Top Priority.
- Worked on Active Directory, Novell, Oracle, Remedy, CITRIX, Mainframe server to check user profile issues and password resets.
- Handling the Call Queue
- Follow-up of kickback tickets, client escalations
- Generating analysis reports for the kickback tickets, agent surveys and ISA audits
- Conducting periodic team meetings to discuss the process updates.
- Conducting Process Training for new Hire.
Senior Tech Support Executive - SYMANTEC Technical Process
Sutherland Global Services Pvt. Ltd Mumbai
10.2005 - 08.2007
- Handled the inbound calls for the installation, configuration and subscription related issues of Symantec products like Norton Anti-Virus, Norton Internet Security, Norton Personal Firewall and Norton 360.
- Provided the remote desktop support for all the technical issues
- Provided the premium support for the VIP users
- Handled the paid support escalations and Level-2 support
- Conducted the process & product training for the new hire
- Conducted periodic team meetings to discuss the process & product updates for newly released Norton products
Technical Support Executive –HP Technical Process
Sutherland Global Services Pvt. Ltd Mumbai
10.2004 - 09.2005
- Provided the hard core technical support for Hardware, Software, Windows Operating system and Internet related issues
- Provided the technical help for the Windows Media Center Computers
- Maintaining the AHT, C-SAT, Call numbers and quality parameters
- Providing the SAS (Sales at the point of Service) to initiate the sales for all the products of HP
Help desk Engineer –[Microsoft Chat & web Based Process]
Sutherland Global Services Pvt. Ltd Mumbai
08.2004 - 09.2004
- Provided the technical help for all Microsoft Windows Service pack (SP2) installation issues through email & chat.
- Achievements:
- Exceeded the customer Critical Performance Measures (CPM) consistently.
- Selected as a technical & product specialist for the BETA Testing of Norton Products
- SPOC for the product sales in HP process
Education
Master of Computer Applications (MCA) -
Indira Gandhi National Open University (IGNOU)
Advanced Diploma in Computer Applications (ADCA) - undefined
Indira Gandhi National Open University
Bachelor’s Degree in Computer Sciences (B.Sc) - undefined
Osmania University
Hyderabad01.1999
Skills
- Over 10 years in Enterprise Infrastructure Management and 9 years in Healthcare IT, specializing in clinical application support
- Skilled in team leadership and interpersonal communication, fostering collaboration and performance
- Proven analytical, problem-solving, and creative thinking abilities, with a strong focus on innovative solutions
- CSM & CSPO Certified – leading the Global SCRUM master role
- Certified in Quality (Yellow Belt), ITIL, and Microsoft Azure Cloud (70-533 & 70-535)
- Hands-on experience with Azure Cloud infrastructure and foundational training in Google Cloud Platform
Certification
- CPM - Certified Professional Manager
Disclaimer
Place: Hyderabad Date: Srinivas K
Languages
Telugu
Bilingual or Proficient (C2)
Timeline
Manager – Service Engineering
Providence Global Center
07.2022 - Current
Senior Consultant , Healthcare IT
ATOS IT Services & Solutions LTD
06.2021 - 07.2022
Technical Application and Infrastructure Specialist
ATOS INDIA LTD, Hyderabad
12.2017 - 05.2021
Subject Matter Expert
IBM INDIA LTD, Hyderabad
05.2016 - 12.2017
Technical Consultant
CAPGEMINI INDIA LTD, MUMBAI
08.2013 - 04.2016
Windows System Administrator
NOMURA SERVICES INDIA LTD, MUMBAI
12.2009 - 08.2013
Senior Tech Associate (Band-2) North America IT-Help Desk
TCS E-Serve [Formerly called Citigroup Global Services Ltd, Mumbai (CGSL)]
08.2007 - 11.2009
Senior Tech Support Executive - SYMANTEC Technical Process
Sutherland Global Services Pvt. Ltd Mumbai
10.2005 - 08.2007
Technical Support Executive –HP Technical Process
Sutherland Global Services Pvt. Ltd Mumbai
10.2004 - 09.2005
Help desk Engineer –[Microsoft Chat & web Based Process]
Sutherland Global Services Pvt. Ltd Mumbai
08.2004 - 09.2004
Advanced Diploma in Computer Applications (ADCA) - undefined
Indira Gandhi National Open University
Bachelor’s Degree in Computer Sciences (B.Sc) - undefined
Osmania University
Master of Computer Applications (MCA) -
Indira Gandhi National Open University (IGNOU)