Summary
Overview
Work History
Education
Skills
Profilesummary
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Passportdetails
Personal Information
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Awards
References
Training
Languages
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Srinivas Krishnappa

Srinivas Krishnappa

Bangalore

Summary

A customer-oriented professional having 8+ years' experience, with multiple roles. Responsible for Project Management, Services, Support, Customer Success for APAC region. Since 2020 handling both APAC and NA region, Hardware and software support. Master trainer for LPD 6K and OnPrem collaboration software for APAC and EMEA and NA region. POC for all Customers and channel partner for service and support. Have driven the field marketing team to position our outdoor and Indoor LED lighting fixtures at different customer site and drive the product development. (At T-Lite, Peenya, Bangalore) Hands on experience with Organic Semiconductor processing and characterization for lighting and display applications. (At Novaled AG, Dresden, Germany) Resourceful Solutions Delivery Manager known for productive and efficient task completion. Specialize in project management, customer relationship management, and technical troubleshooting. Excel in communication, leadership, and problem-solving to navigate complex challenges and deliver solutions that exceed expectations. Skilled Solutions Delivery Manager with broad experience in software development lifecycle and project management. Strengths include managing cross-functional teams, delivering complex IT solutions on time and within budget, and fostering client relationships. Previous work has resulted in streamlined delivery processes, improved team efficiency, and increased customer satisfaction. Intelligent it manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

17
17
years of professional experience

Work History

Solution Delivery Manager

Prysm Systems Inc
03.2019 - Current
  • Company Overview: Prysm Systems OnPrem cloud collaboration software is a digital canvas which helps share content and devices, real time
  • Responsible for Project Management, Customer Success, Installation, service and support of our hardware and unified cloud collaboration software solution for the whole of APAC and EMEA region
  • Deployment, licensing and managing of On-Prem collaboration solution
  • Have involved in Presales activity, demonstration of Collaboration solution SaaS and introducing LPD technology to prospective customers
  • In the initial stages of project, site survey, 3rd party integration with our product, solutions are given based on their use case
  • Training Channel partner before the start of the project and familiarize them with our product
  • List of customers APAC customers - Adani, RBI,Tata Steel, JLL, Accenture, IBM, Wipro, Mindtree, Deloitte, Infosys, Wells Fargo, Adani Group, Nomura, Nissan, Zensar, KPIT, L&T, Synechron, Astrazeneca, Visa Singapore, EXL, Daheng(China) etc
  • Active member of many verticals, Sales (during presales), Customer success (Adoption phase), Support (PAS support, Tier2 support Engineer)
  • Coordinating with QA and Product management team with feedback from customer for feature suggestions
  • Maintaining inventory, creating tickets, RMA in Salesforce coordinating with logistic teams
  • Have travelled to US, Singapore, Dubai and Bangladesh for project implementation and support
  • Prysm Systems OnPrem cloud collaboration software is a digital canvas which helps share content and devices, real time
  • Managed and individual contributor during migration activity of all our APAC and NA customers from Azure to OnPrem
  • Single POC for training global team on OnPrem solution
  • Handling both APAC and NA customers both hardware and software
  • Direct POC with all customers support and training related
  • As a part of customer success role, I conduct adoption program after deployment
  • Understand customer use case and train accordingly
  • Trained installation and service team for software testing which was need of the hour when there was resource crunch with software team
  • Master trainer for hardware install and Deployment of OnPrem solution for Prysm Systems global team
  • No SLA breached in my track record

FAE

Prysm Systems Inc
Bangalore
07.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.

Technical Support Engineer

Strides IT Services LLP
04.2015 - 06.2016
  • Resolving any IT related issues of the user
  • Good knowledge of Windows OS (Win 7 Pro, Win 8.1 Pro, Windows Server 2012)
  • Good knowledge of VMware vSphere Client (creating VMs as per user requirement)
  • Good understanding of Networking (Routers, Switch, Access points, Servers)
  • Co-ordinating with the US IT team

Operations Officer

T-Lite
07.2013 - 05.2014
  • An active member of marketing team and been driving marketing activities like preparing LED product specifications and flyers, preparing benchmarking documents and pitching to the customer to seek projects
  • Worked with LED product development by providing competitor specification to improve our own products and helped them with cost down activities
  • Interaction with customer on phone and on-site to cater their needs
  • Constantly working with LED manufactures like CREE, Nichia to get more information to improve the products and help the company to set up fixture development facilities

Trainee

Novaled AG
Dresden
03.2008 - 12.2008
  • Have spent 10 months intensive internship program as a part of my master thesis
  • Have worked on processing and characterization of Organic Light Emitting Diodes (OLEDs) for lighting display applications
  • The characterization involved both electrical and optical characteristics of Organic Light Emitting Devices
  • Have also worked on planarizing p-doped spin coated layers for yield improvement

Education

Software Testing and IMS Bridge program -

03.2015

Master's - Molecular Electronics and System Design

Linkoping University
Linkoping, Sweden

B.E - Instrumentation Technology

Siddaganga Institute of Technology
Tumkur, Karnataka

Project Management Workshop -

Linkoping University
Linkoping, Sweden

Skills

  • Project Management
  • Service and Support
  • Customer Success
  • Presales
  • Channel Partner Management
  • Excellent Communication and Managerial skills
  • Scope Management
  • User Acceptance Testing
  • Team Collaboration
  • Project Planning
  • Team building
  • Teamwork and Collaboration
  • Project Leadership
  • Time Management
  • Relationship Building
  • Excellent Communication
  • Time management abilities
  • Project Coordination
  • Technology Integration
  • User Support

Profilesummary

8+ years, Project Management, Services, Support, Customer Success for APAC region, Handling both APAC and NA region since 2020, LPD 6K and OnPrem collaboration software for APAC, EMEA, and NA region

Locations

  • Prysm Systems Inc, Peenya, Bangalore, Karnataka
  • Novaled AG, Dresden, Germany
  • Strides IT Services LLP, Bangalore, Karnataka
  • T-Lite

Passportdetails

M0370339

Personal Information

Date of Birth: 09/21/82

Languages

  • Kannada
  • English
  • Hindi

Awards

  • Recognition for supporting an event by our CEO, Amit Jain, Prysm Systems Inc, 2018
  • Recognition for Outstanding Install/Service/Support for APAC and EMEA region, Prysm Systems Inc, 2017

References

  • Naveen Gowda, Director - Technology, Engage IT Services Pvt. Ltd., naveen@engageitsv.com, 918040376213, linkedin.com/in/naveengowdaindia
  • Senthilkumar Madasamy, India Sales Manager at CREE/Wolfspeed, msenthilk76@gmail.com, 9535190397, linkedin.com/in/senthilkumar-madasamy-36065b6

Training

  • Master trainer for LPD 6K Install (APAC and EMEA region), Prysm Systems Inc, 2018
  • Project management, Linkoping University, Sweden, 2007

Languages

Kannada
First Language

Timeline

Solution Delivery Manager

Prysm Systems Inc
03.2019 - Current

FAE

Prysm Systems Inc
07.2016 - Current

Technical Support Engineer

Strides IT Services LLP
04.2015 - 06.2016

Operations Officer

T-Lite
07.2013 - 05.2014

Trainee

Novaled AG
03.2008 - 12.2008

Software Testing and IMS Bridge program -

Master's - Molecular Electronics and System Design

Linkoping University

B.E - Instrumentation Technology

Siddaganga Institute of Technology

Project Management Workshop -

Linkoping University

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Srinivas Krishnappa