Srinivas Murthy
IT Analyst II
Horamavu, Banswadi Bengaluru,KA
Summary
Veteran System Analyst proficient in statistical analysis and practiced in use of IT Sector Bringing 11 years of experience as meticulous employee with quantitative excellence. Detail-oriented troubleshooter and technical problem solver.
Overview
1
1
Language
5
5
Certifications
7
7
years of post-secondary education
11
11
years of professional experience
Work History
IT Analyst II
Neovia Logistics
03.2015 - Current
- (6 years 4 months) Bangalore Urban, Karnataka, India.
- Citrix XenApp, Xen Desktop, Citrix Published applications, Remote/ Dedicated developer desktop, VM (Virtual machines), session hosts.
- Individual user profile management and maintenance through Citrix Director and Studio.
- Mimecast administration monitoring, assigning and modifying the security attributes of a user, role, or rights profile.
- Assigning privileges to a user, Monitoring organization’s networks for security breaches and investigate a violation when one occurs.
- Managing and monitoring Security tool Graylog, Selfservice portal SSO,Share file, NAS drive.
- IT Security compliance side Office 365 and determine the Spam, Malware filters and quarantine emails, also work on setting up anti threat protection rules and safeguard.
- Office 365 Administration and troubleshooting issues, work as an Exchange administrator.
- Coordinating with IT purchasing and Account admin team on the context of all O365 Products and Licenses.
- Of Distribution Management and troubleshooting list, shared mailbox, Meeting room resource can also be handled.
- Analyze and resolve different complex issues related to enterprise solutions SAP, SAS, JDA, etc.
- Windows, Domain & Storage: few of the issues includes Domain frequent locked out, storage/space issues on local machine and VDI, maintenance of file/data on NAS locations.
- Identified and resolved problems through root cause analysis and research.
Desktop Associate
CSG International
Bengaluru, India, India
02.2012 - 09.2014
- Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
- Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
- Installs, configures, and tests operating systems, application software, and system management tools.
- Ensures the highest level of systems and infrastructure availability.
- Implements warranty and support activities.
- Evaluates the existing systems and provides the technical direction to IT support staff.
- Plans and implements system automation as required for better efficiency.
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
System Engineer
Logipro Software Pvt Ltd.
Bangalore, Karnataka
12.2011 - 06.2012
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Desktop Support Engineer
Value Point Systems Pvt Ltd
, India
02.2010 - 02.2012
- Coordinated with Systems partners to finalize designs and confirm requirements.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Configure antivirus software to fully protect IT environment.
- Monitor the performance of the computer systems and address issues as they arise.
- Provide technical support for software reconfigurations to aid in function customization.
- Test software performance throughout the desktop network to ensure peak performance.
- Install computer hardware and software on desktops to keep versions current.
- Initiate and complete Microsoft Windows server operating system updates.
- Network with LAN/WAN and active directory for continuous company connection.
Education
High School Diploma -
Digvijaya Comp PU College
Tumkur 01.1999 - 05.2002
Computer Science Engineering -
Sri Jayachamarajendra
Bangalore 01.2007 - 07.2010
Skills
Top Skills
Windows Servers , Citrix XenDesktop/XenApp , Office 365, Mimecast, Graylog, ServiceNow,
CertificationsCertified Ethical Hacker (CEH)VMware Certified Associate - Data Center Virtualization (VCA-DCV)Office 365 Administration and TroubleshootingITIL V4Citrix Certified Administrator XenApp/XenDesktopCertification
Certified Ethical Hacker (CEH)
Daily News, Gym, Tech Googling
Week days morning workout and watching news, technical analysis
Timeline
IT Analyst II
Neovia Logistics
03.2015 - Current
Desktop Associate
CSG International
02.2012 - 09.2014
System Engineer
Logipro Software Pvt Ltd.
12.2011 - 06.2012
Desktop Support Engineer
Value Point Systems Pvt Ltd
02.2010 - 02.2012
Computer Science Engineering -
Sri Jayachamarajendra
01.2007 - 07.2010
High School Diploma -
Digvijaya Comp PU College
01.1999 - 05.2002