Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Srinivas Vinisha

Banking
Hyderabad

Summary

Dynamic Customer Service Representative with a proven track record at HSBC Electronic Data Processing, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty and driving sales growth through effective communication and product knowledge. Consistently exceeded performance metrics while maintaining meticulous documentation and managing high-stress situations with professionalism.

Overview

2
2
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Customer Service Representative

HSBC Electronic Data Processing
04.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts -

BHAVANS VIVEKANANDA COLLEGE
Hyderabad, India
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Time management

Data collection

Microsoft Excel

Account updating

Documentation

Payment processing

Certification

Excel

Timeline

Customer Service Representative

HSBC Electronic Data Processing
04.2024 - Current

Bachelor of Arts -

BHAVANS VIVEKANANDA COLLEGE
04.2001 -
Srinivas VinishaBanking