
Dynamic Customer Service Representative with a proven track record at HSBC Electronic Data Processing, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty and driving sales growth through effective communication and product knowledge. Consistently exceeded performance metrics while maintaining meticulous documentation and managing high-stress situations with professionalism.
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Data collection
Microsoft Excel
Account updating
Documentation
Payment processing
Excel