Srinivas Yalma

• Managing end-to-end middleware operations across Development, QA, and Production environments using diverse technologies including IIS, IBM WebSphere, and Apache Tomcat
• Ensuring alignment with ITIL processes—handling Incident, Change, and Problem Management to minimize business disruptions and ensure SLA compliance
• Leading multi-channel support operations (email, phone, chat) and overseeing ticket queues for timely issue resolution
• Executing platform-level patching, maintenance, and security compliance across critical environments
• Supporting internal infrastructure enhancement projects and performing code deployments, TNS string updates, and change executions with minimal service impact

IIS Administration:

• Administering IIS 7/8/10 for high-availability enterprise websites and services
• Creating and configuring URLs, application pools, and content deployments using RepliWeb
• Managing access control via ID/group permission mapping and .NET framework compatibility on Windows servers
• Performing proactive performance monitoring and RCA analysis through Event Viewer and IIS logs
• Leading Microsoft patching cycles with detailed pre/post validation and change documentation

IBM WebSphere Administration:

• Handling application deployments, JVM restarts, log analysis, and patch installations
• Collaborating with dev teams for RCA and troubleshooting using server and app log insights

Apache Tomcat:

• Conducting system health checks, resource utilization monitoring, and disk-space management
• Deploying updates, resolving service disruptions, and ensuring compliance with scheduled changes

Autosys Job Scheduling:

• Installing and managing Autosys Agents, configuring job runs across Windows/Linux platforms
• Monitoring job performance, conducting health checks, and maintaining JIL scripts for transparency
• Managing access controls and providing detailed operational reports to stakeholders

• Administered Windows Server 2003 and 2008 environments, overseeing application deployments, system updates, and middleware configurations
• Installed, configured, and maintained IIS 6.0/7.0 web servers and hosted websites across staging and production, supporting ASP, .NET, and Java-based applications
• Conducted FTP setup, performance tuning, and troubleshooting to ensure high server availability
• Performed proactive issue identification via Event Viewer and IIS log analysis, along with RCA documentation for escalated issues
• Participated in Microsoft and Linux patching cycles, executing thorough pre/post validation procedures
• Handled Change, Incident, and Service Requests in alignment with ITIL standards; facilitated Change Control Board (CCB) meetings and risk assessments
• Supported monitoring and performance optimization using Netprobe; responded promptly to alerts related to CPU, disk, and memory usage
• Delivered internal release documentation and contributed to customer-facing support content

Key Responsibilities:

· Installed, configured, and maintained Windows Server 2003 environments, ensuring consistent server performance and uptime.

· Configured IIS for ASP.NET applicationsacross different user environments and .NET framework versions.

· Hosted and managed high-availability websites using IIS, ensuring seamless access and load performance.

· Executed full lifecycle support for software: installation, updates, routine backups, and disaster recovery.

· Managed full and incremental backupsof web and database servers; performed data recovery and file system restores when required.

· Installed, configured, and maintained MS SQL Server and MySQL databases on Windows platforms.

· Created and managed databases and user accounts; performed import/export operations and routine database maintenance.

· Applied regular security updates, antivirus definitions, and system/application patches to maintain a secure infrastructure.

• Installed and maintained Windows XP/2000/2003 Server operating systems and managed system upgrades across enterprise environments
• Delivered daily technical support to end users, resolving hardware, software, and network-related issues with minimal downtime
• Created and administered user accounts, assigned permissions, and enforced security policies using role-based access controls
• Provided L2 support for web hosting services via the H-Sphere control panel, resolving issues related to websites, email, accounts, and databases
• Managed customer support tickets using Kayako, ensuring timely resolution and escalation when required
• Configured and hosted websites on IIS 5.0/6.0, deploying across over 5,000 virtual domains with SMTP, FTP, and Tomcat services
• Performed proactive monitoring using SolarWinds NPM/APM, identifying and resolving system anomalies
• Oversaw scheduled backups and restore operations for web and database servers to ensure business continuity
• Administered and maintained MS SQL Server and MySQL databases—executing imports/exports, schema updates, and user management
• Installed and configured SMTP relays, IIS, and Tomcat web servers; monitored server health and tuned system performance
• Generated weekly reports highlighting infrastructure status, server health, and incident resolution metrics.