Hi, I’m
SRINIVASA BK
Bangalore
Summary
With an extensive experience of 14 years in servicing and customer handling Field, Started Career as Servicing engineer in Heavy construction machinery where in Handling individual customer on site at peak moment by providing timely service with proper solution, then took the role of Sr Service engineer with responsible of handling Channel partner account management as training there service engineer, revenue generation from service and spare parts promotion activities, then was keen to handle the major big customers directly, with proper service and generating direct revenue to company In total 14 years of experience having wide exposure to channel partner/ Dealer management handling role where in coordinating for dealers inventory and business development through dealer management. Flexible hard worker ready to learn and contribute to team success.
Overview
17
years of professional experience
Work History
Jay Mining & Waterwell SolutionsBangalore
Service Manager
03.2023 - Current
Job overview
- Handling both size 1 and size 1.5 compressors, as well as Epiroc breakers and drills, after-market business.
- Attending major parts, business calls, and priority machine breakdown calls.
- Visiting non-buyer customers for parts inquiries, or even parts promotions.
- Concentration on a 1:1 ratio to cover all customers by inspecting the machine and providing quotations for parts, while further following up with customers for parts business.
- Working on DMS, parts online, WOL, MOL, and further software for the work process.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Created technical presentations for clients to explain product features, benefits, and pricing.
- Conducted research to identify new customers, determine their needs, and develop solutions.
- Negotiated contracts with clients to ensure optimal terms of sale.
- Maintained a database of customer information such as contact details, ordering history.
- Collaborated with other departments such as operations, logistics, finance in order to ensure smooth execution of orders.
OLX IndiaBangalore
Dealer Relationship Manager
11.2018 - 02.2023
Job overview
- Conducted market research to identify potential new customers and markets.
- Established relationships with dealers across multiple regions.
- Monitored dealer performance metrics, including sales volumes, revenue targets, and profitability goals.
- Coordinated with dealers on product launches, promotions, and marketing campaigns.
- Negotiated contracts with dealers regarding pricing, terms of sale, delivery schedules.
- Provided guidance to dealers on best practices related to inventory management and forecasting needs.
- Collaborated with internal teams to develop innovative solutions for dealer issues or challenges.
- Maintained accurate records of all interactions with dealers in the CRM system.
- Prepared reports summarizing sales data from each dealer on a monthly basis.
- Identified areas for improvement in existing processes related to dealer relations.
- Managed communications between various departments within the organization regarding dealer inquiries or concerns.
- Tracked submitted deals and connected frequently with dealers to handle open issues.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Achieving the target set for the month and giving consistent growth.
Atlascopco IndiaRanchi
SR Service Engineer
10.2016 - 01.2023
Job overview
- Role and responsibility of Chicago Pneumatic: water well and mining compressor, after-sales marketing, and service activity.
- Established relationships with key clients, while maintaining existing customer base.
- Setting target for Dealers as per Region and Machine population for particular region
- Training dealer service engineers both practically and technically, so they can provide good output and have a good hold on the dealer network in their region for service.
- Organizing a service camp jointly with engine dealers for a better understanding of the market and good bonds between the customers, while planning the dealer stock clearance at the same service camp.
- Training operators and site in charge for minor machine maintenance on the same service camp.
- Investigated reported incidents by gathering data from multiple sources.
- Identified root cause of system malfunctions and implemented corrective action to prevent recurrence.
- Dealer Account Management, Rapport Building with Dealers for Business Development.
- Worked closely with other departments to ensure timely resolution of customer issues.
- Traveled extensively to customer sites to ascertain project requirements and discuss potential technical constraints.
- Participated in the development and execution of energy-saving initiatives, reducing operational costs.
- Analyzed failure trends to prevent recurrence and improve system reliability.
- Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.
- Managed emergency repairs on critical systems, minimizing downtime and production losses.
- Performed preventive maintenance tasks including upgrades, patches, configuration changes and troubleshooting.
- Rectifying the major problem created by the plant in the new compressor.
- Created and presented monthly reports to management on sales performance.
Altius EquipmentsBangalore
Sr Service Engineer
02.2012 - 10.2016
Job overview
- Sourcing parts from vendors for the dispatch of machinery on time.
- Installation of a new rock breaker, hydraulic attachments, crawler drill machine, and attending to all types of service calls, closing cases on priority.
- Handling the complete pipeline kit drawing of all machines.
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
- Maintained accurate inventory records and monitored stock levels.
- Created effective sales strategies to maximize profits.
- Completely handling after-sales support with spare parts inward and outward, promoting parts to customers, and generating income from parts sales.
- Visiting the dealer location for training the service engineer and for stock auditing.
- Visiting pan-India customers for installation and service calls.
- Developed detailed documentation for all service activities performed.
- Monitoring machine data for parts and service intervals
- Prepared reports on sales activities and submitted them to management on a weekly basis.
Nakoda MachineryBangalore
Service Engineer
04.2008 - 02.2012
Job overview
- I started from scratch, took training on service calls, recognized spare parts, and was under training for three months.
- Individually attending Service calls for installation and service repairs
- Installation of a new rock breaker, hydraulic attachments, crawler drill machine, and attending to all types of service calls, closing cases on priority.
- Initiated with all four southern states and was attending sites in four major states.
- Sales of spare parts, and achieving target.
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
Education
KSOUBangalore
DIPLOMA from AUTOMOBILE
07-2016
Skills
- Strategic business planning
- Productivity monitoring
- Culture development
- Cost reduction strategies
- Goal oriented
- Relationship building
- After-sales support
- Maintenance planning
- Client retention strategies
- Revenue generation
- Work Planning and Prioritization
Languages
- Kannada
- English
- Tamil
- Hindi
Personal Information
- Date of Birth: 02/13/87
- Marital Status: Married
Timeline
Service Manager
Jay Mining & Waterwell Solutions
03.2023 - Current
Dealer Relationship Manager
OLX India
11.2018 - 02.2023
SR Service Engineer
Atlascopco India
10.2016 - 01.2023
Sr Service Engineer
Altius Equipments
02.2012 - 10.2016
Service Engineer
Nakoda Machinery
04.2008 - 02.2012
KSOU
DIPLOMA from AUTOMOBILE
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