Srinivasa Raju
Relation Ship Manager
Hyderabad,TG
Summary
Results-driven banking professional with 7+ years of experience in client engagement, sales, and relationship management. Strong background in team leadership, branch coordination, and product knowledge. Proven ability to grow portfolios, support account needs, and improve customer satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Relationship Manager
Kotak Mahindra Bank
Hyderabad, India
04.2024 - 05.2026
- Managed customer portfolios, strengthening relationships through timely service and proactive issue resolution.
- Identified cross-sell opportunities across savings, deposits, loans, and insurance products.
- Coordinated branch operations to support account opening, documentation, and service delivery.
- Reviewed account activity to recommend suitable products and improve customer engagement.
- Maintained accurate client records and updated relationship notes in banking systems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Team Leader
Aegis Distillery Private Limited
Hyderabad
03.2022 - 02.2024
Customer Service and Sales Agent
Q Conneqt Business Solutions
Hyderabad, India
03.2019 - 02.2022
- Handled inbound calls from Axis Bank customers and assisted them with banking-related queries and service requests.
- Managed outbound calls to customers to promote banking products, services, and offers.
- Provided information about banking products, account services, and other financial services.
- Identified sales opportunities and generated leads through effective communication.
- Promoted relevant banking products and achieved assigned sales targets.
Customer Service and Sales Agent
Vertex Customer Management
Hyderabad
06.2017 - 01.2019
- Made outbound calls to existing and potential Vodafone customers to promote postpaid services.
- Explained Vodafone postpaid plans, benefits, rental charges, and special offers.
- Converted prepaid customers into postpaid connections through effective sales techniques, where applicable.
- Promoted postpaid plans based on customer requirements and usage.
- Maintained positive customer relationships through professional communication.
- Achieved assigned sales targets and performance metrics.
- Followed company policies and quality standards.
Education
Bachelor of Commerce -
Gandhi Institute of Technology And Management
Visakhapatnam, India 04.2001 -
Skills
Relationship building
Client relationships
Relationship building and management
Customer relationship management
Service support
Time management
Client engagement
Team leadership
Risk management
Portfolio growth
Product knowledge
Timeline
Relationship Manager
Kotak Mahindra Bank
04.2024 - 05.2026
Sales Team Leader
Aegis Distillery Private Limited
03.2022 - 02.2024
Customer Service and Sales Agent
Q Conneqt Business Solutions
03.2019 - 02.2022
Customer Service and Sales Agent
Vertex Customer Management
06.2017 - 01.2019
Bachelor of Commerce -
Gandhi Institute of Technology And Management
04.2001 -
Watching Cricket, News and listening music
My hobbies include watching cricket, keeping myself updated with the latest news, and listening to music. I enjoy watching cricket because it teaches me teamwork, patience, and sportsmanship. I like following the news to stay informed about current affairs and what's happening around the world. Listening to music helps me relax, refresh my mind, and stay positive.