Srinivasa Rao Vittal
Bangalore
Summary
Technical Consultant with over six years of experience in application support, specializing in L4 support for Eiffel application at DXC. Expertise in guiding and training L3 support teams while executing coding, bug fixing, and enhancements. Previous experience as Senior Software Engineer at Tecnotree Convergence Ltd, developing EBPP solutions for various telecom companies. Proven ability to deliver high-quality support and solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager
DXC Technology
05.2021 - Current
- Communicate on a regular basis with leadership and Client Management, as well as with the technical team.
- Identifies processes that can improve project efficiency and act as a change agent for them.
- As a manager, responsible to answer customers questions, track deliveries, and address customer complaints.
- Communicate on a regular basis with HPI management leadership and Client Management, as well as with the technical team.
- Responsibilities include managing the team, cross functional co-ordination with various teams.
- Estimation, Release planning & Release Management from a delivery perspective.
- Involved in many migrations project (migrating application from on-prem to AWS cloud).
- Involved in many server os upgradation as part of OS technical debt.
L4 Support
DXC Technology
07.2017 - 06.2021
- As a L4 support for Eiffel application. My role consists in guiding, supporting and training L3 resource as and when they require and also we do coding bug fixing and Enhancements for Eiffel application.
Developer
Tecnotree Covergence Ltd
- Company Overview: EBPP is Tecnotree’s Customer care product which is capable of doing Subscriber registration, downloading the invoice, on demand mail processing, batch wise generation of subscriber invoices in PS and PDF format.
- System Requirement Study
- Design & Customization of the product based on the Requirement
- Preparation of HLD.
- Spearheaded Product Design & Development.
- EBPP is Tecnotree’s Customer care product which is capable of doing Subscriber registration, downloading the invoice, on demand mail processing, batch wise generation of subscriber invoices in PS and PDF format.
Support Engineer (MSO)
Tecnotree Covergence Ltd
- MTN Cameroon: MTNC supports the standard billing functionality of Rating, Billing and Product and Tariff management. It provides all solutions related to postpaid end to end telecom solutions and also performing all type of Operational tasks.
- Implementation and Integration of EBPP application with billing system(@billity).
- Integration with third party systems such as external provisioning systems for subscriber activation/de-activation, HLR barring/un barring due to credit control actions.
- Performed End to End Rating and Billing Activities and ensured a smooth bill run process.
- Maintained and managed the table space, system space, server space ie. House Keeping Activities.
- Ensuring & monitoring smooth Bill generation at the end of Bill cycles with Pre & Post Bill run Checks.
- Monitoring Bill generation (PS and PDF) formats.
- Checked and managed the CDR files received from the Mediation server.
Support L3
Tecnotree Covergence Ltd
- As L3 resource I handled Bug fixing for issues raised by L1 and L2, Enhancement requests raised by client and support to L1 and L2.
Education
Bsc - Information Technology
KSOU
Diploma - Computer Science
DVS Polytechnic, Karnataka Technical Board
ShimogaSkills
- Perl
- Perl CGI
- Mod Perl
- Pro
- C
- HTML
- XML
- PL/SQL
- MySQL 5x
- Oracle
- JavaScript
- XSL
- Expect
- Shell Script
- RHEL
- Linux
- Sun Solaris
- IBM AIX
- HP-X
- Windows 2000
- Windows NT
- Windows XP
- Windows 100
- Microsoft Project
- Jira
- Request
- Service know
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Certified Scrum Developer (CSD), Scrum Alliance
- SaFe Certified
- Trained on ITIL 4 foundation, 2020
- Certified AWS Cloud Practitioner, 09/22
- Certified AWS Certified Solutions Architect associate
Industry Experience
· Telecome domain – 10 years
· Supply chain – 7 years 11
Languages
- English
- Kannada
- Hindi
Key Roles Performed
· Service Level Manager 4 Years
· Sr. Software Developer: 5 Years
· Support Enigger L1, L2 4 years
· Support L3 3 Years
· MSO 1 Year
Profile
17, 10, 7, 10, SLM, 4, True, True, I joined DXC as Technical Consultant (application support Engineer for the FITR services department). Since 11/28/16 I works as L4 support for Eiffel application. My role consists in guiding, supporting and training L3 as and when they require and also as L4 resource we do coding bug fixing and Enahancements for Eiffel application. Before joining DXC I worked as a Sr. software engineer in Tecnotree convergence Ltd A Product and service organization my roll developing and providing EBPP solution for varidus Telecom companies and I also worked as Support Enginner.
Accomplishments
Received DXC chomp award multiple times
Timeline
Associate Manager
DXC Technology
05.2021 - Current
L4 Support
DXC Technology
07.2017 - 06.2021
Developer
Tecnotree Covergence Ltd
Support Engineer (MSO)
Tecnotree Covergence Ltd
Support L3
Tecnotree Covergence Ltd
Bsc - Information Technology
KSOU
Diploma - Computer Science
DVS Polytechnic, Karnataka Technical Board
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