Srinivasa Reddy Eeda

• Working on IFS FSM Implementation project for Major Australia Telecom Company.
• Designed and implemented integrations between legacy systems using Rest APIs.
• FSM Customization using C# and VB .net
• Implemented Optimization rules to effective utilization of field Technicians.
• FSM UI Customizations & Configeration
• FSM Business rules and Custom Perform definition implementation

• Led the implementation of Siebel Sales CRM for a global Logistic company deployed in 200+ countries globally.
• Integrated Siebel CRM with many third-party Legacy applications and internal/country specific systems using Siebel EAI, web services and Rest Api.
• Implemented Integrations with Custom App to read and create customers/Offers /Quotes.
• Implemented Major integrations with google and Bing to provide address suggestions real-time.
• Implanted OneSpan & Docusign integration to get real time signatures from customer
• Designed and implemented data migration for 100 counties to rollout Siebel Sale project.

• Implemented data extraction, transformation, and loading from multiple source systems including data mapping, cleansing procedures, and transformation logic, to support seamless integration into Siebel CRM. Utilized Siebel EIM and Informatica for efficient data processing and integration

• Worked as integration Build Lead for a project involving Siebel Sales, Open UI for a Pharma company operated in 22 countries.
• Worked with different teams managing the integrations between the EBS, Open Text, legacy systems with Middleware.
• Configured and customized Siebel modules and Implementation of workflows, Workflow policies.
• Part of Center of Excellence team which analyzes the on-going Enterprise Application projects to identify the need for tools/accelerators to help improve the project’s productivity
• Conducted performance analysis and optimization of existing customization and configuration.

• Worked on different areas of Siebel application over the period of 3 years 9 months in Siebel Call center, eCommunication applications.
• Configured and customized Siebel modules, including Accounts, Contacts, Opportunities, and Activities, to align with organizational workflows
• Integrated Siebel CRM with fulfillment applications Siebel EAI and web services
• Configured and customized Siebel modules and Implementation of workflows, Workflow policies.
• Integration with CTI tool call center application