Srinivasan Balajirao
Account Manager
Chennai
Summary
With over 20 years of experience in the publishing industry, I have successfully managed clients and teams, gaining a comprehensive understanding of the business. Expertise in identifying and resolving bottlenecks, ensuring effective client account management and guaranteed satisfaction. Known for delivering deadline-critical projects on time while maintaining high standards and efficiently managing multiple tasks. Exceptional written and oral communication skills, combined with strong leadership qualities demonstrated through independent work and judgment. Proven track record of building relationships with authors, editors, and stakeholders to address ethical concerns effectively.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Manager
Straive (SPI Global pvt ltd)
Chennai
08.2017 - Current
- Oversaw the daily operations of the team, providing clear direction and guidance to ensure efficient execution of tasks and adherence to publication schedules
- Risk analysis and mitigation, identifying business impacts and determining solutions
- Facilitated daily meetings with project managers to discuss project status, workload distribution, and resource allocation, ensuring all editorial projects progress efficiently and within budget
- Facilitating senior management meetings to inform status and to evaluate progress based on plan vs
- Actual work completed
- These meetings ensured project success till printer/online deployment
- Successfully managed the auto-customization, rebranding, and accessibility projects for a series of student edition textbooks
- Led performance appraisal and review processes for project managers and production leads, providing constructive feedback to identify strengths, address weaknesses, and establish clear development goals to enhance team performance
- Evaluated the effectiveness of new and modified SOPs, practices, and procedures, ensuring they align with overall publishing goals and industry best practices
- Partnered with PEX teams to develop and implement quality and delivery trend dashboards, providing stakeholders with actionable insights to optimize and ensure successful project outcomes
Delivery Manager
Codemantra pvt ltd
Chennai
03.2015 - 08.2017
- Responsible for ensuring consistency of service delivery and identifying opportunities for developing both the quality and profitability of the service
- In charge of providing the Project Management for delivery of projects that require deliverables from teams across the organisation
- Accountable for managing the delivery of all projects, and for providing managerial support for all the projects in production
- Also responsible for providing monthly financial and technical updates of any known issues/risks to Top Management
- Manages service delivery teams and individual objectives, performance and development
- Monitors and reports on service delivery metrics and overall performance
- Coordinates planned changes with customer service, change management and operations
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Liaise with project stakeholders on an ongoing basis
- Estimate the resources and participants needed to achieve project goals
- Ensure timely billing and approvals; avoid any gaps in invoicing processes
- Ensure any additional work done beyond the SLA is being invoiced
- Where required, negotiate with other department managers for the acquisition of required personnel from within the company
- Ensure that team maintains high level of competence and operational excellence
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals
- Report delivery status to customers and develop required delivery documentations
Project Manager
Innov Technologies
Chennai
11.2012 - 03.2015
- My responsibilities include Project Management, Account Management, Production Management, Customer Relationship management, and Team management wherein I am fully responsible and accountable for Client, Process and Team
- Client-focused at all times
- Ensuring that customer requests are responded to in an accurate and timely manner
- Arranging and participating in face to face meetings with the customer
- Completing the necessary reporting and paper work for job costing, change orders, invoicing of customers, scheduling, planning, personnel evaluations, and other reports necessary for the accurate and organized operation of the company process
- Ensuring the timely issuance of invoices and their payment by the customer
- Tracking and analyzing customer feedback to resolve issues promptly to retain their confidence with preventive solutions and systems
- Motivate all staff, maintain high morale of the employees, and establish a team-spirited environment through my positive and proactive leadership style
- Working closely with senior management to ensure we met corporate financial goals
Manager-Book Production
PreMedia Global GGS
Chennai
05.2004 - 10.2012
- Responsible for supervising production team and ensuring that projects are completed within strict timeframes
- Developing a Productive working environment
- Responsible for leading the development and implementation of all work flow procedures and strategic production activities
- Also in command of ensuring that the companies and its customer goals are aligned and met
- Also responsible for providing monthly financial and technical updates of any known issues/risks to General Manager
- Providing excellent customer service to new and existing customers, quickly resolving issues and questions as they arose
- Ensure customer service is of the highest standards at all times
- Reviewed and analyzed monthly P&L reports, created and managed budgets, reviewed and approved variety of vendors
- Vendor invoice checking and tracking with Finance team
- Generating Daily Report like Schedule Fidelity, Production Report, productivity report & Bench mark reports, weekly Reports for each individual & Resource Utilization report on Monthly basis
- Interviewing and recruiting new staff, Organising staff training and development
- Cross-trained personnel on additional skills, saving labor costs, improving productivity and boosting employee job satisfaction
- Motivate all staff, maintain high morale of the employees, and establish a team-spirited environment through my positive and proactive leadership style
- Mentor middle managers and prepare them to effectively lead their teams so as to attain key performance objectives and also exceed the customers’ expectations
- Conduct formal performance review by setting targets and assessing performance of team members fairly and efficiently, recommend promotions, and take other personnel actions as needed
- Attending status calls with clients on regular basis
Team Manager
Olympus Infotech Pvt. Ltd.
Chennai
06.2002 - 02.2004
- Directly responsible for every aspect of all projects from conception through completion
- Administered the scheduling of daily assignments to Individuals
- Staffing/resourcing/hiring: Getting the right people for the appropriate role/position Evaluating/rewarding: Setting a system of evaluating performance and ensuring adequate returns and rewards
- Motivating/mentoring/ counselling: Keeping employees happy with their roles/ work and work environment, minimising dissent or conflicts
- Developing/maintaining culture: Developing the organisation’s unique character, values, ethics and principles
- Managing/controlling: Ensure that policies/processes and standards are appropriately implemented
Production Coordinator
Xpressetters
Chennai
01.1999 - 05.2002
- Company Overview: A privately owned Prepress and e-Publishing firm, Xpressetters delivers excellent quality and superb customer service to a prestigious and global educational publishers
- Responsible for recruiting and training employee to create highly productive team
- Organize and maintain information flow between all components of a production
- Administered the scheduling of daily assignments to Individuals & Effective Planning for achieving schedules before due date
- Compile reports pertaining to progress of work
- Maintained and updated all production work in progress charts, to ensure on time delivery
- Interacting with Client Manager , Raising Invoice to Clients
- Inventory Checking and Outward Checking, Accounting and generating Invoice on monthly basis
- A privately owned Prepress and e-Publishing firm, Xpressetters delivers excellent quality and superb customer service to a prestigious and global educational publishers
Education
Master of Computer Applications -
The New College, University of Madras
07.1998 - 06.2001
Bachelor of Science - Physics
The New College, University of Madras
Chennai,India 07.1995 - 05.1998
H.S.C -
Mount Christian Mat. Higher Secondary School
06.1994 - 05.1995
Skills
- Operations & Client Management
- People Management
- Project Management & Planning
- Process Management
- Coaching & Mentoring
- Recruitment & Retention
- Vendor Management
- Cost Management
Profilesynopsis
Having 20+ years in the publishing industry with experience in both client and team management with a well-rounded understanding of the business, identifying and resolving bottlenecks. In-depth knowledge of managing client accounts and ensuring their satisfaction and ensuring their work is presented accurately and ethically. Ability to deliver deadline-critical projects on time and manage multiple tasks effectively while maintaining high standards. Exceptional written and oral communication skills, combined with the ability to work independently and exercise judgment, suggest strong leadership qualities. Ability to build relationships with authors, editors, and other stakeholders to resolve ethical concerns effectively.
Personal Information
- Father's Name: Mr. V. Balaji Rao
- Date of Birth: 10/25/77
Timeline
Senior Manager
Straive (SPI Global pvt ltd)
08.2017 - Current
Delivery Manager
Codemantra pvt ltd
03.2015 - 08.2017
Project Manager
Innov Technologies
11.2012 - 03.2015
Manager-Book Production
PreMedia Global GGS
05.2004 - 10.2012
Team Manager
Olympus Infotech Pvt. Ltd.
06.2002 - 02.2004
Production Coordinator
Xpressetters
01.1999 - 05.2002
Master of Computer Applications -
The New College, University of Madras
07.1998 - 06.2001
Bachelor of Science - Physics
The New College, University of Madras
07.1995 - 05.1998
H.S.C -
Mount Christian Mat. Higher Secondary School
06.1994 - 05.1995
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