Srinivasan Emrose
L & D Manager
Chennai
Summary
Experienced training and operations professional with over 20 years in jewelry retail sales and operations. Skilled in creating training programs, managing stores, and improving customer experience through back-office operations. Strong analytical and conceptual skills, excellent presentation, communication, and interpersonal abilities. Customer-focused with exceptional team management skills, driving quick execution and fostering innovation to add value to organizations.
Overview
30
30
years of professional experience
2012
2012
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
L & D Manager
Thangamayil Jewellery Limited
11.2024 - Current
- Handling complete training life cycle (E 2 E)
- Plan and conduct new employee orientation to foster positive attitude toward organization objectives.
- Analyze training needs to develop new training programs or modify and improve existing programs.
- Using LMS platform to provide online periodical training sessions to the store staff.
- Plan, develop and provide training and staff development programs, using knowledge of the effectiveness or methods such as class room training, on the job training etc.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Training Manager
AVR Swarna Mahal Jewellery Limited
10.2023 - 11.2024
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Reduced onboarding time for new hires through the development of effective orientation modules.
L & D Manager
GRT Jewellers (I) P Ltd
03.2017 - 10.2023
- Handling complete training life cycle (E 2 E)
- Plan and conduct new employee orientation to foster positive attitude toward organization objectives.
- Analyze training needs to develop new training programs or modify and improve existing programs.
- Using LMS platform to provide online periodical training sessions to the store staff.
- Plan, develop and provide training and staff development programs, using knowledge of the effectiveness or methods such as class room training, on the job training etc.
Sr. Deputy Manager, Sales Operations T & D – HR
M/s. Khazana Jewelry P. Ltd
01.2006 - 05.2016
- From 2006 to 2012 – Sales Operation and Merchandising department.
- From June 2012 to May 2016 – Training department.
- Reporting to VP – HR.
- Creates Training budget and training calendars.
- Handling complete training department activities (pre assessment to Post training evaluations).
- Support recruitment team for interviews and onboarding process.
- Train new hires and existing staff based on the profiles and TNI from Operation team.
- Handling Vendor negotiation, banquet booking and payment process etc.
Operation Supervisor
Star Gaze Trading
01.2002 - 01.2005
- Sales supervision and supporting fuel operations and ensuring proper customer service.
- Handling in store and forecourt staff and administering 2 shift operations in a day.
- Train the new hires and existing staff to perform work activities and achieve the targets.
- Troubleshoot problems from clients, vendors and staff.
Sales & Accounts Executive
Nathella Jewellers
01.1995 - 01.1998
- Weekly Sales Budget Achievement.
- Inventory Management & Forecasting: - Ensuring Proper Product Mix and Sales Planning to Achieve Daily Sales.
- Customer Management: - Handling Customers Complains, Orders and Ensuring Proper Redressal is being done.
- Loss prevention (Merchandise Shrinkage) Taking Proper Steps and Planning to Minimize Loss on Day to Day Basis.
Education
Bachelor of Business Administration -
Madras University
Skills
Training delivery
Customer service expertise
Retail store management
Comprehensive understanding of products
Effective team leadership
Strategic decision-making
Employee performance evaluation
Effective time management
Team skill enhancement
Customer relationship management (CRM)
Team leadership
Strong interpersonal skills
Verbal and written communication
Staff training and development
Goal setting
Sales techniques
Key performance indicators
Schedule preparation
Safety procedures
Coaching and mentoring
Conflict resolution
Competitor research
Disciplinary techniques
Certification
Microsoft Excel, Microsoft Trainer, 11/22
Timeline
L & D Manager
Thangamayil Jewellery Limited
11.2024 - Current
Training Manager
AVR Swarna Mahal Jewellery Limited
10.2023 - 11.2024
L & D Manager
GRT Jewellers (I) P Ltd
03.2017 - 10.2023
Sr. Deputy Manager, Sales Operations T & D – HR
M/s. Khazana Jewelry P. Ltd
01.2006 - 05.2016
Operation Supervisor
Star Gaze Trading
01.2002 - 01.2005
Sales & Accounts Executive
Nathella Jewellers
01.1995 - 01.1998
Bachelor of Business Administration -
Madras University