Listening Music
Srinivasan Ganesan
Operations Manager, CRM
Coimbatore,Tamilnadu
Summary
Proven Operation Manager with a track record of spearheading process improvements at Amazon Transportation Service Private Limited, enhancing operational efficiency and profitability. Expert in Operations Management and Team Leadership, I've successfully implemented strategic initiatives, leading to significant performance enhancements. My approach emphasizes problem-solving and continuous improvement, driving results and fostering strong vendor and customer relationships.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
3
3
Certificates
Work History
Operation Manager
Amazon Transportation Service Private Limited
Tamilnadu
10.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Delivery Supervisor
IKYA Human Capital Solutions
Tamilnadu
07.2014 - 10.2015
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Planned delivery routes according to traffic, weather and types of delivery.
Operations Executive
Hindustan Coca-Cola Beverages Private
Tamilnadu
03.2013 - 06.2014
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Developed operational processes to help organization adapt to market change.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
Education
Bachelor of Science - Computer Applications
VLB Janakiammal College of Arts And Science
Coimbatore 05.2006 - 05.2009
Bachelor of Science - Computer And Information Sciences
VLB Janakiammal College of Coimbatore
Coimbatore 05.2006 - 05.2009
Additional Information
1. Launched new sites in Tirupur, Coimbatore and Madurai.
2. Received "Hattrick-Cost Based Award" 2018 for raising the bar on the Amazon's Leadership Principle of Customer Obsession.
3. Developed skill set to my colleagues for their Promotions.
4. Received "Certificate of Excellence" Award 2022 for outstanding performance and contribution.
5. Received "Invent and Simplify" Award 2023 for the invention mainly focused on continuous improvement on safety and cost benefit. The project implemented for the entire network (INDIA).
6. Received "Hattrick" Award 2023 for launching the project Thrive successfully in the network. And leading the project for the network.
Certification
Making Great Hiring Decisions
Accomplishments
- Reduced operational expenses by 20% by streamlining branch operations.
- Added Pincode and Increased the Customer Base and Speed 45% comparing Last 2 Years
Interests
Watching Film
Thinking on New ideas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit Sharing4-day work weekSkills
Operations management
undefinedTimeline
RLT CI4OPS
05-2023
Operation Manager
Amazon Transportation Service Private Limited
10.2019 - Current
Delivery Supervisor
IKYA Human Capital Solutions
07.2014 - 10.2015
Operations Executive
Hindustan Coca-Cola Beverages Private
03.2013 - 06.2014
Global Standard Work Tenets
01-2013
Making Great Hiring Decisions
10-2010
Bachelor of Science - Computer Applications
VLB Janakiammal College of Arts And Science
05.2006 - 05.2009
Bachelor of Science - Computer And Information Sciences
VLB Janakiammal College of Coimbatore
05.2006 - 05.2009