Srinivasan Govindaraj

Logistics Manager Leading Logistics Solutions Company Dates: [Jun 2023 ] – Present

• Oversee logistics solutions for e-Commerce partners, including warehousing, reverse logistics, payment processing, and direct vendor-to-consumer delivery.
• Managed shipment reconciliation and closures, achieving over 95% on-time clearance by coordinating with end-to-end stakeholders.
• Prepared analytical reports to provide insights on high aging, lost, LPMA, and short cases across the supply chain, aiding in future prevention and action planning.
• Monitored and analyzed shipment status, focusing on high aging and LPMA cases, and implemented measures to improve efficiency.
• Led a team of 6 Hub In-Charges & Executives and 16 business partners, handling 20 tons of B2B loads per day, achieving a monthly total of 800 tons.
• Ensured proper stacking and route-wise organization of shipments for timely delivery, achieving 85%+ delivery closure on the same day.
• Responsible for next-day COD deposits with 100% accuracy and no disputes.
• Managed warehousing and distribution of all hold and undelivered shipments, applying appropriate NDR for next-day deliveries.
• Coordinated with HR for hiring manpower for ROTN and monitored vehicle usage to control fixed costs.

Regional Logistics Coordinator Leading Logistics Solutions Company Dates: [Feb 2022 ] – [Jun 2023]

• Managed logistics operations across 52+ centers in South India, acting as the SPOC for clients and ensuring seamless delivery and query resolution.
• Coordinated with center managers and the FC team to resolve urgent queries and maintain a query log.
• Managed resources for center/HUB management, including manpower and CCTV coordination.
• Generated and submitted performance reports for clients, centers, cities, and regions to the management.
• Ensured timely connection of pickup shipments to the master hub within 24 hours and addressed pending shipments with issues by coordinating with NDR/CS groups.
• Drove branch model compliance and provided training to center managers on logistics processes.
• Implemented 5S standards and conducted audits to maintain compliance, validating 3M readiness for new center approvals.
• Conducted surprise visits and audits, including COD collection, deposit audits, and physical inventory checks.
• Maintained trackers for lost shipments and cash flow, ensuring recovery and escalating issues to the operations team.

Professional Experience

Micro Fulfillment Centre (MFC) Operations Manager Location: Chennai Dates: [2021] – [2022]

• Managed inbound, outbound, and overall operations in the MFC.
• Established setup processes in multiple Chennai locations.
• Provided comprehensive process training to newly joined employees.
• Ensured smooth daily operations, minimizing breaches and meeting key performance metrics.

Myntra Sortation Centre Senior Assistant Location: Chennai Dates: [2022] – [2023]

• Oversaw day-to-day operations of the Chennai Myntra Sortation Centre.
• Achieved daily metrics and resolved operational issues effectively.
• Focused on customer-first values, ensuring timely deliveries and avoiding CPD breaches.
• Successfully completed the End of Reason Sale (EORS) operations.
• Managed senior assistant employees and conducted engagement activities to reduce work stress.

Key Responsibilities and Achievements

Inventory Management:

• Conducted continuous inventory audits to ensure accuracy and hygiene.
• Designed strategies to streamline inventory control procedures, reducing errors.
• Monitored inventory storage and availability based on FIFO principles.
• Ensured put away adherence metrics and maintained inventory hygiene.

Inbound Operations:

• Managed end-to-end IWIT receiving inbound processes.
• Performed quality checks for received goods and ensured invoice sanity checks.

Outbound Operations:

• Assessed the quality of items for shipment readiness.
• Documented daily deliveries and shipments to reconcile inventory and maintain accurate data.

Customer Satisfaction:

• Conducted quality checks for customer-ordered goods.
• Achieved daily targets in CSAT and NPS through excellent customer service.
• Ensured timely delivery of goods, aligning with the customer-first goal.

Team Leadership:

• Allocated manpower as per the day plan to ensure operational efficiency.
• Trained and led teams to achieve performance metrics and operational goals.

Returns Management:

• Addressed customer questions, problems, and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Conducted quality checks while receiving returned products.
• Converted RVP to RTO to meet business requirements and achieve cost cutting.

Fleet Management:

• Fleet Maintenance: Oversee maintenance and repair of the fleet to ensure safe, reliable, and efficient operation.
• Fleet Utilization: Plan the right type of truck (RTT) to dispatch loads to delivery hubs, reducing cost leakages.
• Route Optimization: Implement strategies to optimize delivery routes for improved efficiency and reduced transportation costs.
• Compliance and Safety: Ensure fleet operations adhere to regulatory and safety standards, including vehicle inspections and driver training.
• Fleet Performance Monitoring: Track and analyze fleet performance data to identify areas for improvement and enhance productivity.

Vendor Management:

• Vendor Selection and Negotiation: Identify, evaluate, and select vendors based on quality, cost, and reliability; negotiate favorable terms and contracts.
• Billing: Validate vendor invoices and MIS reports monthly, and follow up with the finance team for timely vendor payments.
• Relationship Building: Develop strong, long-term relationships with key vendors to ensure consistent supply and service.
• Performance Monitoring: Evaluate vendor performance through regular assessments and feedback to ensure compliance with service level agreements (SLAs).
• Cost Management: Identify opportunities for cost savings through vendor consolidation, competitive bidding, and effective contract negotiation.
• Air Operations Comprehensive Management of Air Operations at Chennai Cargo Warehouse: Oversee and manage all air operations at the Chennai cargo warehouse, including the retrieval and forwarding of all inbound shipments. Coordinate efforts through co-loaders and manage contracts with major airlines such as Indigo, Air India, and SpiceJet.
• Coordination with Airlines to Ensure Shipment Movement: Collaborate closely with airlines to guarantee the complete and timely movement of all shipments, ensuring zero offloads and maintaining seamless logistics operations.

Operational Efficiency

• Process Improvement: Continuously assess and refine operational processes to improve efficiency and reduce costs.
• Inventory Management: Coordinate with warehouse teams to optimize inventory levels and ensure the availability of necessary resources for operations.
• Resource Allocation: Strategically allocate resources to balance operational demands and achieve organizational objectives.

Data Analysis and Reporting

• Performance Metrics: Monitor key performance indicators (KPIs) for vendor and fleet management, and report on progress and challenges.
• Data-Driven Insights: Utilize data analysis to identify trends, track performance, and guide strategic decision-making.
• Regular Reporting: Provide timely and accurate reports on operational performance, vendor status, and fleet operations to senior management.

• Joined as Team Leader in Lastmile Operations
• Responsible for Complete Inbound and Out bound Operation
• Account line items wise GR in respective BIN / Category as per Unloading Tally Sheet
• Print for GR Copy & hand over him the duplicate GR Print along with LR Acknowledgment
• File GR In respective BOX/Flat file
• Generate Loading Slip as per Shipment
• Basis confirmation from GU down Keeper/checker, confirm the Transfer order in SAP
• Process shipment in SAP and details of Planning /Start Time/End Time of Unloading / Vehicle Number / Truck Type /Forwarding Agent Code
• Generate Performa Invoice / STN & print
• Check Loading slip v/s Invoice/STN print for Correctness
• Print all the Invoices on Preprinted VAT Invoice Stationary
• Highlight all SAP System related issues we raise the ticket to system administrator
• Before closing the day will check all Truck Exit entries for GR, Invoice & STN
• Daily closure of open order for all sales division and Stocks movement report