SRINIVASAN KIDAMBI

• * Streamline the integration of global service management implementation by consolidating strategies, enhancing business engagement, and optimizing delivery processes.
  
  * Ensure the ongoing success of the ServiceNow implementation for Service Management, focusing on sustaining, supporting, innovating, and conducting research to meet the needs of both internal and external clients.
  
  * Take charge of overseeing and leading the support functions of the ServiceNow platform within Schlumberger and Cameron, including the management of a globally distributed team located in Pune, Coimbatore, and Bogota.
  
  * Oversee a user base of 50,000 unique users per month, managing 5 million page views, and drive continuous development, research, and innovation initiatives.
  
  * Execute seamless platform upgrades with imperceptible downtime to maintain optimal functionality.

• Develop server-side logic, definition and maintenance of the central database, and ensure high performance and responsiveness to requests from the front-end developers.
  Integrate user-facing elements developed by front-end developers with server-side applications.
  Collaborate with front-end developers, customers, users and Product Managers to establish objectives and design functional, cohesive codes to enhance the user experience.
  Keep abreast of novel technical concepts and markets.
  Provide technical leadership and documentation to developers and stakeholders.
  Apply usability procedures and principles as defined at the project or Product Line level or through customer input.
  Build prototypes, products and systems that meet the project quality standards and requirements.
  Contribute to and support re-use through common components that are well documented and tested.

• Tasked with developing and delivering rapid business solutions and custom applications to the global operations. Leveraging extensive experience and understanding of company operations to manage the translation between business processes and workflow into an automated business lifecycle; adapting IT tools for the business environment.

Responsible for all IT Operations in India for East Coast and North East Location .
- Service Delivery: Managing IT Operations in India for around 2000+ users.
- People Management: Develop technical and management competencies in the IT function.
- Successfully completed the Kakinada office setup. Saved 50KUSD utilizing the devices from the other locations
- Completed four critical sites Network, Power resiliency for smooth operations
- Completed GU HQ office move
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