Srinivasan Madhava Rao

- Motivate, coach, and develop team leads and SMEs to reach their full potential through consistent monitoring, assessment, and feedback to drive and maintain high standards of performance.

- Facilitate discussions with team leads and SMEs to help designers reach their full potential using effective feedback and coaching to help them achieve and maintain high standards of performance.

- Create & maintain documentation of discussion and actions as required.

- Effectively act upon individual challenges & successes pertaining to performance and behavioral expectations

- Set clear requirements and expectations for team leads & SMEs. Ensure disciplinary discussions and actions for employees occur in a transparent, accurate and timely manner.

- Create and effectively communicate corrective plans/PIP to ensure that individuals meet expectations.

- Building effective relationship with other functions and leaders

- Guide employees along a mutually identified development path, while also displaying interest in helping/guiding them develop on the personal front.

- Address conflicts and increase participation through interpersonal skills among team members.

- Drive effective leadership through continuous feedback received from various sources.

- Collaborate with CRM and Client to plan well ahead for situations/volumes basis past trends and expected/forecasted volumes to ensure smooth functioning of the business during sale periods.

- Proactively address issues which impact the functions ability to achieve success.

- Consistent and effective review on team progress, challenges & results.

- Interpret data and take appropriate action to support findings/achievement of goals and seek opportunities for continuous improvement.

- Collaborate with other functional teams to ensure quality standards and best practices are set up/introduced within teams.

- Proactively co-ordinate with teams to resolve issues raised regarding systems, tools, and performance.

• Handled 4 Teams of US Healthcare Business Process for both KPO & BPO Process and handling of 60 members team with 2 Team Coach and 3 Team Coordinators are directly reporting.
• Maintained regular communication with clients through weekly conference calls and email correspondence.

• Lead a team of 40 members in the Operations department for US Customers at a KPO, ensuring client deliverables were met with high-quality results.
• Maintained regular communication with clients through weekly conference calls and email correspondence.
• Implemented innovative enhancements to add value for customers and ensure client's satisfaction.
• Managed Content Service Management & Market Intelligence for databases of Surgical and Medical Products by enriching information from Vendor and Manufacturer Catalogues.
• Enriched Biomedical, Surgical, and Laboratory products by assigning UNSPSC coding, facilitating HCPCS coding processes