Football
Srinivasan N
Tiruvannamalai
Summary
Motivated and results-driven seeking a challenging position within a large organization as a Business Analyst or Project Manager. Offering a strong foundation in business strategy, data analysis, and project management, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross functional teams.
Overview
2
2
Languages
Work History
Customer Service Professional
Foundever
10.2023 - 02.2024
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
- Contributed to team success by sharing knowledge of product updates, policy changes, and industry trends with colleagues.
Education
Bachelor of Technology - Information Technology
Panimalar Institute of Technology
Chennai 04.2001 -
HSC - Computer Science
Cluny Matric Higher Secondary School
Deviapuram 04.2001 -
SSC - Computer Science
Cluny Matric Higher Secondary School
Deviapuram 04.2001 -
Skills
Live chat support
Hardware upgrades
Technical Troubleshooting
Application support
Microsoft Excel
Technical Support
Interests
Internet Surfing
Exploring
Timeline
Customer Service Professional
Foundever
10.2023 - 02.2024
Bachelor of Technology - Information Technology
Panimalar Institute of Technology
04.2001 -
HSC - Computer Science
Cluny Matric Higher Secondary School
04.2001 -
SSC - Computer Science
Cluny Matric Higher Secondary School
04.2001 -