Srinivasan Naidu
Automobile Expert
Chennai
Summary
Innovative Customer Centric approach with 18 years of experience building Sales & Service teams and perpetuating brand image. Collaborative leader in customer satisfaction with creativity in client acquisition tactics and revenue generation.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Manager of Business Development and Sales
MYPOL
MUMBAI
10.2023 - Current
- Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
Asst Manager Training - RENAULT
TVS TS
CHENNAI
09.2018 - 12.2022
- Exclusive for RENAULT, B2B Trainings for Renault India Pvt
- Aftersales Network Training, Sales Network Training, Non-Tech Training - MIS Dashboards, Managing the R-Learning (LMS - Saba Cloud) Portal of RIPL, Dealer/Network Development - South Service Region, RIPL Training Team Development, Event Planning & Organizing, Software's Knowledge, Project Handled, Achievements
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
SM Operations
KHIVRAJ PEARL
CHENNAI
01.2012 - 08.2018
- Customer Service, Interacting with Customers & Technicians, Maintaining Customer track details, Generating Daily reports, Monthly reports, Labour revenue report, Auditing of Repair orders, Looking after front Office, Managed Floor, Supervised water wash section, Preparation of various reports, Impart Training to Technicians and Service Advisors, Delivering Quality in Service to Customers
- Oversaw recruitment efforts, attracting top talent while maintaining diverse workforce environment.
- Spearheaded process improvement initiatives, resulting in significant time and cost savings.
- Streamlined operations by implementing efficient processes and systems.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Technical Advisor/Customer Relation Manager
Hallmark Honda
NAVI MUMBAI
10.2005 - 11.2012
- Customer Service, Generating Technical Reports, Troubleshooting, Interacting with Customers & Technicians, Maintaining Customer track details
- Served as key liaison between clients and internal teams, facilitating clear communication on customer requirements and deliverables.
- Championed continuous improvement initiatives, regularly evaluating existing systems to identify areas for optimization or enhancement.
Education
ITI-Automobile Engineering - AUTOMOBILE
SIMPSONS GESET
Chennai 03.2004 - 04.2005
Skills
Team Management
undefinedPersonal Qualities
Hardworking, self-confident, result oriented, self-motivated, eager to accept new challenges, interest to work as a team and possess good communication skills.
Personal Information
- Father's Name: V.Poobalan
- Date of Birth: 10/15/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Mob
9952024646
Accomplishments
Renault KIGER Launch Training Managed the New model launch training of Renault TRIBER / KIGER – Technical / experiential test drives.
R-Learning Deployment in Renault Sales & Aftersales Network Handled the deployment activity of Renault's LMS (RLearning) pan- India for LMS implementation and application in training.
Analysis on attrition of dealership manpower for categorization and root cause.
Induction training for newly deployed dealer outlets
Basic training on OTS & Warranty to the SA's to check for any service operation & to perform as per the policy (ICM & GCM Warranty Portal Usage).
Focused training for dealerships on improving Customer Retention & Satisfaction
Improving dealership adequacy for Service Advisors to maintained a good SA pool
Timeline
Manager of Business Development and Sales
MYPOL
10.2023 - Current
Asst Manager Training - RENAULT
TVS TS
09.2018 - 12.2022
SM Operations
KHIVRAJ PEARL
01.2012 - 08.2018
Technical Advisor/Customer Relation Manager
Hallmark Honda
10.2005 - 11.2012
ITI-Automobile Engineering - AUTOMOBILE
SIMPSONS GESET
03.2004 - 04.2005
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