Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
DECLARATION
Regards
Timeline
Generic
Srinivasan r

Srinivasan r

Chennai

Summary

Seasoned Branch Operations Manager with a proven track record at viveks, adept in risk management and fostering customer and vendor relations. Excelled in staff development and financial planning, driving revenue enhancement. Recognized for building strong client relationships and achieving operational excellence, enhancing business growth and employee performance.

Overview

14
14
years of professional experience

Work History

Branch Operations Manager

viveks
Chennai
09.2024 - Current
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Developed relationships with suppliers to negotiate better prices.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Performed regular price checks to ensure competitive pricing.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Maintained accurate records of employee performance reviews.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Department Manager

Reliance Digital
Chennai
03.2019 - 09.2024
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with all safety regulations in the workplace.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Analyzed competitors and market trends to identify opportunities for growth and differentiation.
  • Resolved customer complaints and issues promptly and professionally.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed business performance data and forecasted business results for upper management.
  • Handled shift overstock, restocking and inventory control.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Implemented quality control measures to uphold company standards.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Ensured compliance with company policies and relevant regulations.
  • Worked closely with sales associates to complete tasks.
  • Lead and manage a team of 30 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Team Leader

Reliance Digital
Chennai
03.2014 - 03.2019
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Led a team of 15 individuals in achieving quarterly sales targets, exceeding goals.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Implemented strategic plans to enhance team performance and productivity.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained daily inventory to facilitate successful material distribution.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Implemented strategies to take advantage of new opportunities.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Identified needs of customers promptly and efficiently.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Brand Promoter

SAMSUNG
Chennai
12.2013 - 02.2014
  • Consulted with management team regarding strategies that would improve sales productivity.
  • Assisted customers with product selection, answered inquiries and provided information about products and services.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided exceptional customer service to build relationships with clients for repeat business opportunities.
  • Tracked daily, weekly, monthly progress against established goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified potential target markets through surveys or focus groups.
  • Developed sales strategies to increase customer base and reach monthly goals.
  • Recognized security risks to properly handle situations.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Brand Promoter

NOKIA
Chennai
06.2011 - 11.2013
  • Provided customer service to ensure a positive shopping experience for all customers.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Addressed customer complaints promptly in a professional manner.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained cleanliness of sales floor, stockroom and checkout area.

Education

BBA - Business Administration

TAMILNADU OPEN UNIVERSITY
CHENNAI
01-2024

Some College (No Degree) - CONSTRUCTION & WOOD WORKING

Industrial Training Institute
CHENNAI
02-2011

High School Diploma -

EBINEZER HIGH SCHOOL
CHENNAI
06-2009

Skills

  • Opening and closing procedures
  • Compliance reporting
  • Staff supervision
  • Delivery fleet management
  • Safety protocol
  • Customer and vendor relations
  • Employee development
  • Sales management
  • Sales Professional
  • Financial analysis and planning
  • Staff recruitment
  • Staff development
  • Training and development
  • Business development
  • Shift scheduling
  • Revenue enhancement

Languages

Tamil
First Language
English
Advanced (C1)
C1

Accomplishments

  • JAN 26th, we achieved 57 lakhs with EW 2.5 Lakhs Sales
  • JAN 1ST, we achieved 1.21 cr with EW 5 Lacks sales
  • DEC 2024 We achieved 4 cr with 14 lakhs EW sales
  • AUG 15th we achieved 50 lakhs with EW 3 lakhs sales

DECLARATION

  • I hereby declare that the details mentioned above are true to the best of my knowledge.

Regards

  • Srinivasan.R

Timeline

Branch Operations Manager

viveks
09.2024 - Current

Department Manager

Reliance Digital
03.2019 - 09.2024

Team Leader

Reliance Digital
03.2014 - 03.2019

Brand Promoter

SAMSUNG
12.2013 - 02.2014

Brand Promoter

NOKIA
06.2011 - 11.2013

BBA - Business Administration

TAMILNADU OPEN UNIVERSITY

Some College (No Degree) - CONSTRUCTION & WOOD WORKING

Industrial Training Institute

High School Diploma -

EBINEZER HIGH SCHOOL

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