Srinivasan S
Ambur
Summary
Seeking a position which enables me to have a strong team building capability and leadership skills, which enables to achieve the goals of the company and achieve my personal goals in the process.
Overview
10
10
years of professional experience
Work History
Team Leader (Trainee)
Concentrix India
Bangalore
11.2024 - Current
- Led a team of 10 members, ensuring alignment with organizational goals, and fostering a collaborative work environment.
- Supervised and motivated team members to achieve individual and collective targets, resulting in improved productivity.
- Managed team performance, providing regular feedback, coaching, and mentorship to support professional development.
Sr. Advisor Customer Service
Concentrix
09.2021 - Current
- Supported AMR/APAC/EMEA customers with their account, billing and payments related Queries/ Requests/ Complaints
- Handled AMR/APAC/EMEA customers with their cancellation QRC's
- Build a cordial relationship with the customers to analyze the risk factor
- Understand the customers needs and interest to provide a right solution with best retention offers and adapt a proactive approach to boost customer loyalty and satisfaction
- Supported nesting batches and guided them for flawless customer service and trained them on customer retention process, offers, product and all the applications
- Working closely with the team of 10 to deliver a phasing plan for maximum customer retention with an excellent Customer satisfaction score and handling multiple escalation requests as process priority
- Conduct team meeting to ensure to provide updates of relevant information and share the opportunities with the entire team to be consistent
Technical Support Executive
24/7.ai Pvt Ltd
05.2017 - 01.2019
- Supported Australian customers with their Technical Queries/ Requests/ Complaints
Customer Relationship Officer (CRO)
Hinduja Global Solutions
08.2014 - 02.2017
- Started my career in semi non-voice based BPO, supporting the customers with their Queries/ Requests/ Complaints
Education
Aeronautical Engineering -
Vinayaka mission's Kirupananda Variyar engineering college
Salem01.2013
Higher Secondary -
St. Francis De Sales matric higher secondary school
01.2009
Class X -
Embesow matric higher secondary school
01.2007
Skills
- Patient listener
- Team player
- Quick learner
- Ability to give the best result in pressure situations
- Training
- Leadership Skills
- Coaching & Mentoring
- Performance Management
- Problem-Solving & Analytical Thinking
Languages
- English
- Tamil
- Telugu
- Kannada
Personal Information
Date of Birth: 07/26/91
Disclaimer
I hereby declare that the above mentioned information are true to the best of my knowledge.
Timeline
Team Leader (Trainee)
Concentrix India
11.2024 - Current
Sr. Advisor Customer Service
Concentrix
09.2021 - Current
Technical Support Executive
24/7.ai Pvt Ltd
05.2017 - 01.2019
Customer Relationship Officer (CRO)
Hinduja Global Solutions
08.2014 - 02.2017
Aeronautical Engineering -
Vinayaka mission's Kirupananda Variyar engineering college
Higher Secondary -
St. Francis De Sales matric higher secondary school
Class X -
Embesow matric higher secondary school
Similar Profiles
Ritika KhandelwalRitika Khandelwal
Senior Product Manager at Concentrix IndiaSenior Product Manager at Concentrix India
Saurabh BoseSaurabh Bose
Sales Manager at Concentrix IndiaSales Manager at Concentrix India
Nitin TomarNitin Tomar
Advisor at Concentrix IndiaAdvisor at Concentrix India