Srinivasan Seetharaman
Bangalore
Summary
Intend to build a career with leading organization of hi-tech environment with committed & dedicated people, which will help me to explore my-self fully and realize my potential. Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
18
18
years of professional experience
Work History
Director Presales
SISA Information Security Pvt Ltd
Bengaluru
01.2024 - 11.2024
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Monitored market conditions and competitor activities to inform business decisions.
- Served as a public spokesperson at industry events or conferences.
- Prepared presentations for board meetings summarizing key developments within the company.
- Assessed employee performance against established benchmarks or targets.
Presales - South
Seclore
11.2022 - 11.2023
- Develop long-term relationships with clients, through managing and interpreting their requirements
- Persuade clients that a product or service best satisfies their needs in terms of quality, price, and delivery
- Negotiate tender and contract terms and conditions to meet both client and company needs
- Calculate client quotations and administer client accounts
- Provide pre-sales technical assistance and product education
- Analyze and document system specifications and requirements in a user story format
- Follow up the product development process and make sure all requirements are implemented
- Road map the product- Arrange and carry out product training
- Analyze costs and sales
- Prepare reports for head office and keep customer records
- Support marketing activities by attending trade shows, conferences, and other marketing events- Make technical presentations and demonstrate how a product meets client needs
- Proactively design the scope of technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm
- Build custom demonstrations
- Deliver Proof Of Concepts (POC)
- Provide first-line technical support for software evaluations and/or pilot projects
- Liaise with other members of the sales team and other technical experts
- Help in the design of custom-made products
- Provide training and produce support material for other members of the sales team
- Analyzed project specifications and available resources to develop effective and efficient product solutions.
- Researched and identified potential customers.
- Developed sales plans to introduce new products to market.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
- Diagnosed and addressed problems with installed equipment.
Solutions Engineer for Unitrends
Kaseya
10.2019 - 11.2022
- Identify new application areas and working with development and marketing to create compelling messaging and demonstrations
- Develop strong working relationships with senior business and technical leaders who are responsible or influence new platform development
- Inspiration to stretch your performance by allowing you to tackle seemingly impossible problems
- Become familiar with customer's current and next generation platforms by engaging directly with system architects and collaborating on potential solutions that leverage Unitrends technologies and expertise
- Understand the customer's technology challenges, options and business drivers
- Contribute to the customer's success by leveraging knowledge of storage, computing, virtualization and cloud while utilizing employee's in-depth knowledge of Unitrends value propositions, technology and roadmaps
- Gathers information, monitor industry standards trends & make recommendations to product & sales management on completion & future product enhancements
- Work efficiently in a demanding, multi-cultural, multitasking environment with changing priorities and challenging deadlines
- Provides customers and account representatives/account managers with technical product advice and demonstration support during pre-sales discussions
- Respond to technical questions and RFI's from customers and assist partners in the same
- See and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
- Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s)
- Evaluate & provide Proof Of Concept on Unitrends products to create enterprise & bundles
- Train Inside sales reps, account executives & account managers with product knowledge on Unitrends to prepare them to clearly communicate to existing or potential end-users
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential risks of deal closure
- Hands on experience on different platforms like Virtualizations(Citrix, VMware, Hyper-V)
Pre-Sales Lead
iOCTA Software Services & Solutions
02.2015 - 10.2019
- Product presentations and demonstrations
- Support with technical qualification of sales opportunities
- Build custom demonstrations
- Deliver Proof Of Concepts (POC)
- Lead the team of 7 members which comprised of 2 Support engineers, 2 RFP Staffs & 3 Jr
- Pre-Sales Engineers
- Develop new business via telephone and mass communication such as email and social media to introduce and identify appropriate buyers with in the target market
- Work deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager
- Follow up on leads and conduct research to identify potential prospects and fixing appointments
- Proactively design the scope of technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm
- Secure input from all necessary solution stakeholders within the customer firm
- Adapt solutions, as necessary & to ensure appropriate support
- Coordinate closely with inside sales, sales support, and service resources to align solution design with customers business requirements
- Secure from customer technical staff commitments needed to ensure a deals technical close
- Also prepare Scope of Work, bids, RFP, RFQ & POC related documents as per the customers requirement & get it duly processed
- Meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
- Provide coaching and professional development to sales associates & other team members in order to enhance their product knowledge, technical acumen, and technical sales skills
- Opportunistically pursue additional business development opportunities within customer firms
- Collaborate with sales to ensure these opportunities are effectively covered and advanced
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential risks of deal closure
- Hands on experience on different platforms like Virtualizations(Citrix, VMware, Hyper-V), Data security such as Encryption for desktops, laptops & thumb drives
- Worked on monitoring Web servers, applications servers
- Hands on experience in installing Symantec End point protection for a large scale customer over 15000 license
- Hand on experience in monitoring network devices
Pre-Sales & Support Engineer
iOCTA Software Services & Solutions
02.2011 - 02.2015
- Product presentations and demonstrations
- Support with technical qualification of sales opportunities
- Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
- Lead Generation Campaigns
- Build custom demonstrations
- Deliver Proof Of Concepts (POC)
- Provide first-line technical support for software evaluations and/or pilot projects
- Support at external and internal customer facing events
- Monitor accurate and correct delivery of software sold
- Build technical relationship with prospects or existing customers
- Assists with the qualification of the opportunities and/or identification of target accounts
- Assists with the creation of a sales cycle plan
- Assists customer, prospect and Sales Representative to build a compelling and competitive business case and ROI (Return of Investment)
- Manages hand-over to the Services Functions (Post-Sales Support and Professional Services) for live project implementation
- Provide Technical Support to the existing customers on SLA basis
Escalation Team for McAfee MAC Team
Sutherland Global Services
04.2010 - 02.2011
- Handling Escalation calls and providing resolutions only for Macintosh operating systems
- Providing Team support
- Handling Process training for the new hires
- Train new hires on Macintosh Operating system (from 10.4.x Tiger)
- Providing training on software troubleshooting related to McAfee Internet Security products
- Coaching trainees to meet operational metrics
- Monitoring Inbound calls answered by FLAs and providing feedback based on their call
Sr. Technical Support Representative
Sutherland Global Services
12.2010 - 04.2010
- Handling Inbound calls related to Dell Desktops
- Helping customers installing Operating systems on their computers
- Worked on different OS (Windows XP, Vista)
- Handling inbound calls and troubleshooting Broadband & dialup Connections
- Support various Operation Systems like Windows 98, 98SE, 2000, ME, XP and Vista
- Was promoted as a L2 and was handling real time escalations
- Outbound calls for Escalated issues, complaints, CSAT
- Training new hires in terms of operational requirements
- Providing Team support in absences of supervisor
Sr. Technical Support Engineer
Cybernet Slash Support
09.2006 - 12.2009
- Handling Inbound calls related to WebEx Sessions
- Helping customers to join their online meetings
- Worked on different OS (Windows XP, Vista, Mac , Linux, Solaris)
- Handling inbound calls and troubleshooting Lotus notes and MS office configurations for WebEx
- Support various Operation Systems like XP, Vista, Mac, Linux, Solaris
- Was promoted as a L2 and was handling real time escalations & refresher trainings
Education
B.E. - Instrumentation & Control
Annamalai University
01.2007
H.S.C -
Tamilnadu01.2001
S.S.C -
Tamilnadu01.1999
Skills
- Solution selling
- Team building
- Cross selling
- Project Management
- Cost-benefit analysis
- Compliance reviews
- Technical consultation
- Consultative Selling
- Reference selling
- Sell technical products
- Contract Negotiation
- Value proposition
- Solutions driving
- Sales and marketing efforts
- Technical solutions
- Sales strategy development
- Proposal Writing
- Technical sales
- Product Demonstration
Accomplishments
- Was Awarded 'Employee of the month' for the month of March 2009 (Sutherland)
- Was Awarded 'Rookie of the month' for the month of April 2008 (CSS Corp)
Languages
- English
- Hindi
- Tamil
- Telugu
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Traits
- Systematic, Quick Learner, Team Player And Responsible.
- Keen and interested to learn new things
- Good at Rapport building and Quick learner.
- Communication and inter personal skills.
- Positive attitude.
- Creativity Skills.
- Get friendly with environment, machines and Systems quickly.
Personal Information
- Father's Name: Late Mr. S.V. Seetharaman
- Blood Group: B -ve
- Date of Birth: 06/09/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Director Presales
SISA Information Security Pvt Ltd
01.2024 - 11.2024
Presales - South
Seclore
11.2022 - 11.2023
Solutions Engineer for Unitrends
Kaseya
10.2019 - 11.2022
Pre-Sales Lead
iOCTA Software Services & Solutions
02.2015 - 10.2019
Pre-Sales & Support Engineer
iOCTA Software Services & Solutions
02.2011 - 02.2015
Sr. Technical Support Representative
Sutherland Global Services
12.2010 - 04.2010
Escalation Team for McAfee MAC Team
Sutherland Global Services
04.2010 - 02.2011
Sr. Technical Support Engineer
Cybernet Slash Support
09.2006 - 12.2009
B.E. - Instrumentation & Control
Annamalai University
H.S.C -
S.S.C -
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