Srinivasan Sridharan
Manager
Chennai,TN
Summary
Results-driven IT professional with extensive experience and a strong passion for the insurance sector. Technical proficiency, analytical capabilities, and a customer-centric approach are leveraged to enhance core operations within the insurance industry. Proven ability to bridge the gap between technology and business needs, driving efficiency and innovation. Committed to contributing valuable insights and solutions that support organizational goals and improve client experiences.
Overview
10
10
years of professional experience
11
11
Certifications
3
3
Languages
Work History
MANAGER
SHRIRAM FINANCE LIMITED
07.2024 - Current
- Manage the Shriram Life Insurance Products offerings on Shriram Finance Website (ULIP, Savings and Term Insurance Plans) – STP Process building which covers scope from Initializing requirements, writing PRDs, following up on development with the IT Team, UAT Testing, Compliance Reviews and LIVE Deployment.
- Analyze Leads flow into the Call Center CRM system of Shriram Finance Limited through the Organic and Marketing Campaigns, analyze lead trends, deploy Marketing Pages, Nudges for a wider reach
- Manage Shriram Finance Limited’s ShriramOne Mobile App’s Shriram GI’s Two-Wheeler Insurance Renewal Journey hereby creating a cross-selling opportunity; Leads Management, Nudges using Marketing Campaigns, Trends Analysis
- Analyze overall Lead Flow, Stage-by-Stage Dropoff Funnel analysis, Financial Forecasting for meeting expectations and achieving annual targets
- Shriram Finance Limited is a leading Indian Fintech Company catering for a variety of Fintech Products Investments, Insurance and Lending. Based out of India, Shriram Finance Limited has a huge presence, with over 3000 branches across the country.
BUSINESS ANALYST
DENODO TECHNOLOGIES INDIA PVT LTD
04.2022 - 04.2024
- Responsible for elicitation of requirement documents for upgrades and enhancements of the internal home-grown Support Website.
- Developing, validating and deploying reports into internal Data Catalog tool and building MBO Dashboards and Reports in Power BI
- Interacting with internal teams to understand the processes and come up with innovative ideas to build the Support Website to world standards
- Denodo Technologies India Pvt Ltd is the Indian Entity of Denodo technologies, headquartered in Palo Alto, US. Denodo Technologies is a Software Product company which has developed a tool named “Denodo” which is a Data Virtualization Tool which combines various data sources (AWS, Azure, Excel, ...) into one single data structure using a single primary key, which can be used for consumption on Data Visualization tools (Power BI / Tableau / etc.).
BUSINESS ANALYST
CTSI GLOBAL INDIA PVT LTD
12.2017 - 04.2022
- Responsible for building Requirement Documents, Workflows after Workshops conducted at Clients Location
- Responsible for testing and validating the implemented requirements and building User Stories and UAT
- Responsible for generating Quarterly Business Reports using MS SQL Server and MS Excel
- Handling Post Implementation Support tickets for Clients using Atlassian Jira Server tool
- CTSI Global India Pvt Ltd is the Indian Entity of CTSI Inc, headquartered in Atlanta, US. CTSI deals with the auditing of Freight Invoices (Air, Road, Rail and Marine) as the legal Auditing Partner for various Fortune 500 Companies in US and other clients worldwide (including India).
JUNIOR BUSINESS ANALYST
NAVITAS LIFE SCIENCES
02.2016 - 06.2017
- Responsible for building Requirement Documents, Workflows after conducting Workshops at Clients’ Location
- Responsible for testing and validating the implemented requirements and building User Stories and UAT
- Responsible for conducting Demos and virtual sign offs with Clients
- Was instrumental in implementing the TrackWise e-QMS Tool for 2 clients, one in India and one in Malaysia
- Navitas Life Sciences deals with implementation of an e-QMS tool named “TrackWise” developed by Sparta Systems, USA. Navitas Life Sciences is an Implementation Partner of Sparta Systems.
Education
Post Graduate Programme - Artificial Intelligence and Machine Learning
Great Lakes Institute of Management, Puducherry
01.2025
Online Certification - Project Management Programme
Indian Institute of Management, Rohtak
01.2018
Masters - Business Administration – Product Development
Cardiff Metropolitan University
Cardiff, Wales, United Kingdom01.2016
Engineering - Electrical and Electronics
RMK College of Engineering and Technology (Affiliated to Anna University Chennai)
01.2013
HSC - Math, Physics, Chemistry, Computer Science
DAV Matriculation Higher Secondary School
01.2009
SSLC - Science
DAV Matriculation Higher Secondary School
01.2007
Skills
Microsoft Office Suite (Excel, PowerPoint, Word)
Microsoft Visio
Microsoft Power BI
Microsoft SQL Server Management Studio
Data Science and Business Analytics with Python
AI and ML with Python and MS Excel
AI Assistant Prompting (Microsoft Copilot, ChatGPT)
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Performance management
Project management
Customer relationship management (CRM)
Project planning
Task delegation
Key performance indicators
Lead generation
Data analysis
Clear communication
Work prioritization
Conflict resolution
Positive attitude
Multitasking Abilities
Computer skills
Self motivation
Adaptability and flexibility
Team building
Excellent communication
Team development
Organizational skills
Attention to detail
Active listening
Certification
MS SQL Server
References
Will be provided on request
Accomplishments
- Successful implementation for 2 clients in my first assignment without much work around (Navitas Life Sciences).
- Successful reporting on QBR’s for 3 years in second assignment (CTSI Global India Pvt Ltd).
- Successful MBO Reporting in third assignment (Denodo Technologies).
- Successful reporting of KPIs for Customer Teams in third assignment (Denodo Technologies).
- Key Performance Indicators Power BI Reporting for Leads and Business-Related reports for Life Insurance Products in fourth assignment (Shriram Finance Limited)
Extra-Curricular
Cricket Player (Professional) Technology Geek, interested in Mobile Phones, Laptops and Wearables Constantly on the lookout for learning and updating with new skills
Timeline
MANAGER
SHRIRAM FINANCE LIMITED
07.2024 - Current
BUSINESS ANALYST
DENODO TECHNOLOGIES INDIA PVT LTD
04.2022 - 04.2024
BUSINESS ANALYST
CTSI GLOBAL INDIA PVT LTD
12.2017 - 04.2022
JUNIOR BUSINESS ANALYST
NAVITAS LIFE SCIENCES
02.2016 - 06.2017
Online Certification - Project Management Programme
Indian Institute of Management, Rohtak
Masters - Business Administration – Product Development
Cardiff Metropolitan University
Engineering - Electrical and Electronics
RMK College of Engineering and Technology (Affiliated to Anna University Chennai)
HSC - Math, Physics, Chemistry, Computer Science
DAV Matriculation Higher Secondary School
SSLC - Science
DAV Matriculation Higher Secondary School
Post Graduate Programme - Artificial Intelligence and Machine Learning
Great Lakes Institute of Management, Puducherry