Srinivasan V

●Stake holder management managing both internal and external holder's expectations and requirements.

● In my daily role, I am responsible for efficiently allocating files to team members and planning their tasks based on the volume of work received from the client. This involves assessing workload distribution, prioritizing tasks to meet client deadlines, and ensuring that resources are utilized optimally. I closely monitor progress throughout the day to make necessary adjustments and maintain a steady workflow, while also coordinating with stakeholders to address any challenges or updates in real time.

● Transition client and process mapping : Successfully managed the transition of newly onboarded clients by actively participating in process mapping discussions. Ensured seamless integration by understanding client requirements, documenting workflows, and aligning internal processes to deliver consistent and high-quality outcomes.

● Client Interaction: Actively participate in daily, weekly, and monthly client huddles to discuss and align on daily targets and performance goals. Conduct bi-weekly QA calibration calls with the client to review overall team quality and individual performance. Share action plans, training initiatives, and coaching efforts implemented to enhance quality and ensure SLA compliance.

● Employee Engagement: Conduct daily team huddles and regular one-on-one meetings to foster employee engagement and ensure strict adherence to the company's core values.

Report Handlings : Users daily and monthly average achievable productive and Quality data, Client TAT, CIT tracker, EWS tracker,status logs, P and Q data for for all the External stake holders.

Verifying eligibility/benefits and prior authorization for Dental billing

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Accepted US(Amazon process) based customer chats promptly to avoid on-hold wait times.