Technology and industrial innovation, pharmaceutical manufacturing technologies, international travel, learning new engineering tools, continuous professional development, and fitness activities such as walking and light exercise.
Hi, I’m
SRINIVASA RAO DASARI
Field Service / Commissioning Engineer Positioning
Hyderabad
Work Preference
Summary
Dynamic Global Service Engineer with over 21 years of experience supporting pharmaceutical process and packaging equipment in GMP-regulated environments. Proven expertise in installation, commissioning, FAT/SAT execution, and IQ/OQ validation support, along with a strong ability to troubleshoot and provide lifecycle service for high-value pharmaceutical machinery. A successful track record with Romaco Group demonstrates the capability to deliver international service projects across Europe, the UK, Latin America, the Middle East, and Asia. Recognized for exceptional collaboration and a commitment to enhancing service quality and operational efficiency through effective team leadership and strategic implementation.
Overview
18
years of professional experience
4
Languages
3
years of post-secondary education
Work History
Romaco India Pvt Ltd (Romaco Group)
Assistant Manager – Customer Service
12.2019 - Current
Job overview
- Lead installation and commissioning of pharmaceutical processing and packaging equipment across global markets.
- Execute FAT/SAT procedures with international pharmaceutical customers ensuring GMP compliance.
- Provide advanced troubleshooting and root cause analysis for complex machine failures.
- Support Germany manufacturing teams during equipment testing and customer FAT execution.
- Deliver customer technical training programs for operation and maintenance teams.
- Equipment Expertise: Fluid Bed Processors | Tablet Compression Machines | Tablet Coating Systems | Blister Packaging Machines | Cartoners | Strip Packaging Systems | Pouch Packaging Machines | Rigid Tube Filling Machines | Case Packers
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
Aurobindo Pharma Ltd
Deputy Manager – Engineering Maintenance
11.2017 - 12.2019
Job overview
- Managed engineering maintenance for pharmaceutical process and packaging equipment.
- Led a team of 15 engineers supporting GMP-compliant manufacturing operations.
- Implemented preventive maintenance strategies improving equipment uptime.
- Supported regulatory inspections including USFDA and MHRA.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Laurus Labs Ltd
Deputy Manager – Engineering Maintenance
11.2015 - 11.2017
Job overview
- Managed engineering maintenance and equipment validation activities for pharmaceutical production systems.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
ACG Pam Pharma Technologies Pvt Ltd
Senior Customer Support Engineer
09.2008 - 11.2015
Job overview
- Handled international installation, commissioning, and service assignments across Europe, UK, and Latin America for pharmaceutical machinery.
- Streamlined support processes for improved efficiency and reduced response times.
- Developed strong relationships with key clients, ensuring long-term customer loyalty and repeat business.
- Conducted root cause analysis to identify underlying issues and prevent future occurrences of common problems.
- Ensured timely escalations when needed by closely monitoring case progressions.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Trained customers to use and maintain equipment to reduce service issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered incoming support inquiries via chat, phone and email.
- Reduced ticket resolution time by creating comprehensive documentation of common issues and resolutions.
- Increased first-call resolution rates through continuous training and process improvement initiatives.
- Managed high-priority cases, coordinating resources and driving issue resolution to meet strict SLA requirements.
Education
Quli Qutub Shah Government Polytechnic CollegeHyderabad
Mechanical Engineering from Diploma in Mechanical Engineering
04.2001
National Trade CertificateAndhra Pradesh
High School Diploma
02.1993 - 11.1995
Skills
Global Field Service Engineering
Pharmaceutical Machinery Installation & Commissioning
FAT / SAT / IQ / OQ Validation
GMP Compliance
Fluid Bed Processors (Granulation & Coating)
Tablet Compression Machines
Automatic Tablet Coating Systems
Blister Packaging Machines
Secondary Packaging Systems
Root Cause Analysis
Preventive Maintenance
Customer Technical Training
Global After-Sales Service Operations
Personnel training and development
Industry awareness
Problem-solving
Time management
Microsoft outlook, word, and Excel
Customer relations
Decision-making
Product knowledge
Relationship building
Technical support
Project management
Report preparation
Product and service solutions
Accomplishments
- Installed and commissioned 100+ pharmaceutical processing and packaging machines globally.
- Executed 30+ international FAT/SAT projects across Europe, UK, and Latin America.
- Supported global pharmaceutical companies including Pfizer and GlaxoSmithKline.
- Improved equipment reliability and uptime through root cause analysis and preventive maintenance strategies.
- Awarded Best Employee of the Year – Service (2021).
Additional Information
Key Achievements
· Installed and commissioned 100+ pharmaceutical processing and packaging machines globally.
· Executed 30+ international FAT/SAT projects across Europe, UK, and Latin America.
· Supported global pharmaceutical companies including Pfizer and GlaxoSmithKline.
· Improved equipment reliability and uptime through root cause analysis and preventive maintenance strategies.
· Awarded Best Employee of the Year – Service (2021).
Interests
Travelling
Available for 70–80% international travel supporting installation, commissioning, and global service operations.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Professional networks
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Assistant Manager – Customer Service
Romaco India Pvt Ltd (Romaco Group)
12.2019 - Current
Deputy Manager – Engineering Maintenance
Aurobindo Pharma Ltd
11.2017 - 12.2019
Deputy Manager – Engineering Maintenance
Laurus Labs Ltd
11.2015 - 11.2017
Senior Customer Support Engineer
ACG Pam Pharma Technologies Pvt Ltd
09.2008 - 11.2015
Quli Qutub Shah Government Polytechnic College
Mechanical Engineering from Diploma in Mechanical Engineering
04.2001
National Trade Certificate
High School Diploma
02.1993 - 11.1995