SRINIVASU MALLA
Cinema Manager
Visakhapatnam
Summary
Seeking assignments in Retail, Entertainment, Multiplex, Tourism, Hotel, Restaurant Operations and Cost Control with an organization of high repute preferably in QSR, Hotel, Travel and Tourism.
- A competent professional with nearly 18 years of experience in Entertainment, Multiplex, Hotel operations, Restaurant Operations, Cost Control, Recruitment, Team/ Performance & Appraisals Management, Customer Relationship Management and Safety Operations. Deft in assuring revenue & profits by developing, marketing, financing and providing appealing restaurant service and managing staff.
- Proficient in overseeing the maintenance of health & hygiene standards, guest servicing, food production, store operations and ensuring high quality service to the clients for maximum customer experience and delight. Outstanding success in building and maintaining relationships with key corporate decision makers, establishing large volume & high profit accounts and maintaining top & bottom line profitability.
- Adept in driving business through key accounts and establishing strategic partnerships to increase revenues. Took feedback from guests to provide the highest quality of service. Possesses strong leadership, verbal communication, financial planning and strategy, cost accounting, developing budgets, decision making, management proficiency, managing profitability, people management, customer focus and quality focus skills.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Cinema Manager
PVR INOX Limited
Visakhapatnam
9 2022 - Current
- Maximizing Revenue and Market Share, Managing Costs and Maximizing EBITDA, Guest Satisfaction, Marketing & Sales, Mall Management and Relationship, Unit Finance SOPs, Inventory and Yield, SOPs, Upkeep and Maintenance / Safety, Legal Requirements, Training
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Attracted corporate clients by offering customized group packages tailored to their specific needs.
- Implemented advanced ticketing systems to streamline sales process, resulting in shorter wait times for customers.
- Analyzed sales data to optimize screening schedules based on audience preferences, maximizing attendance rates.
- Raised property accuracy and accountability by creating new automated tracking method.
- Established strong relationships with local businesses through cross-promotions, boosting community presence and visibility.
- Managed daily operations for smooth cinema experience, ensuring timely screenings and optimal theater conditions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Resolved escalated customer complaints diplomatically while maintaining professional demeanor.
- Collaborated with maintenance teams to ensure clean, safe, and well-maintained facility for both staff and patrons.
- Reduced overhead expenses by monitoring utility usage and implementing energy-saving measures throughout facility.
- Created positive work environment through effective communication and team-building activities that fostered employee engagement.
- Trained and guided team members to maintain high productivity and performance metrics.
Unit Manager
Andhra Pradesh Tourism Development Corporation Ltd
04.2013 - 08.2022
- Oversees all aspects of Property Management, Responsible for hiring, training and discipline of all hotel staff, Manages property operations, Prepares property budget and forecasts, Manages sales activities, Ensures guest satisfaction, Recruits qualified applicants, Trains employees, Manages employee personnel forms, Inspects and documents repairs and cleanliness of property, Provides relief or back-up duties
Assistant Restaurant Manager
Kentucky Fried Chicken Pte Ltd.
02.2008 - 09.2012
- Ensured customer's satisfaction, Established restaurant business plan, Met restaurant financial objectives, Attracted patrons, Maintained operations, Ensured patron satisfaction, Maintained safe and healthy facility environment, Maintained professional and technical knowledge, Accomplished restaurant resources objectives
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Developed unique events and special promotions to drive sales.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Food & Beverage Manager
Bans The Hotel
- Handled F&B outlets, Developed budgets and sales targets, Monitored staff and training, Implemented licensing laws and legal requirements, Ensured administration procedures are completed, Received appreciation letters, Achieved record sales
Food & Beverage Manager
Viceroy Gardens & Projects
- Maintained public relations, Budgeting, Planning and pricing of menu, Maintained various reports, Responsible for meeting budget goals, Recruitment and training, Conducted meetings between departments
Hotel Operations Management Trainee
Amurtha Castle (Best Western Group)
03.2005 - 08.2006
Education
Diploma in Hotel Management -
Indian Institute of Hotel Management & Culinary Arts
MBA (Industrial Relations) - undefined
Madurai Kamaraj University
B.Com. (Commerce) - undefined
Satavahana College, Nagarjuna University
Advanced Diploma in Software Applications (ADSA) - undefined
SJ-INFOS Institute
Skills
Administrative Management
Monitoring requisition and stock items, formulating record of food supplies & cooking equipment
Tracking guest satisfaction index, handling guest complaints and implementing strict quality checks
Ensuring customer satisfaction by achieving delivery of service quality norms
Conflict Resolution
Special Promotions Planning
Relationship Building
Employee Motivation
Concession Management
Performance Improvement
Customer Service Management
Adaptability and Flexibility
P&L Management
Financial Planning
Administrative Management
Sales management
Certification
Interview & Selection Skills
Accomplishments
- Rajyapuraskar Certificate for social activities (Scouts & Guides)
- Participation in AP State Volleyball Championship
- Participation in Inter-Junior College Volleyball Championship
- Participation in Inter Nagarjuna University Cricket Championship
- Participation in Lotus Chocolate Championship
Industrial Exposure
- MBA Project report on A Study of Labour Welfare Activity in Andhra Sugars Limited
- 6 Months Industrial Exposure at Hotel Viceroy, Hyderabad in all 4 major departments
- Out-door catering at Punnami Hotels (AP Tourism), Minerva Chain of Restaurants & Hotel D V Manor, Vijayawada
Expected Ctc
Rs 1,30,000/- per month
Personal Information
Date of Birth: 04/15/81
References
- Mr. Suthanthira Selvan, Regional HR, INOX Leisure Limited, 8122022222
- Mr. Chaitnya, Divisional Manager, Vijayawada APTDC, 9848007021, 7396679213
Timeline
Unit Manager
Andhra Pradesh Tourism Development Corporation Ltd
04.2013 - 08.2022
Assistant Restaurant Manager
Kentucky Fried Chicken Pte Ltd.
02.2008 - 09.2012
Hotel Operations Management Trainee
Amurtha Castle (Best Western Group)
03.2005 - 08.2006
Cinema Manager
PVR INOX Limited
9 2022 - Current
Food & Beverage Manager
Bans The Hotel
Food & Beverage Manager
Viceroy Gardens & Projects
Diploma in Hotel Management -
Indian Institute of Hotel Management & Culinary Arts
MBA (Industrial Relations) - undefined
Madurai Kamaraj University
B.Com. (Commerce) - undefined
Satavahana College, Nagarjuna University
Advanced Diploma in Software Applications (ADSA) - undefined
SJ-INFOS Institute