Srinivasulu D
Team Manager _ HDFC Bank
Bengaluru
Summary
Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Sales & Service Manager
HDFC Bank
10.2017 - Current
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
Customer Care Executive
HDB Financial Services
11.2013 - 10.2017
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence
Executive Assistant
TMA Hospitalities
03.2013 - 10.2013
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
Education
MBA - Finance And Marketing
Gokula Krishna College
Nellore, India 01.2010 - 01.2012
B.COM - Bcom
Swamy Vidya Prakasananda Arts Degree College
Chittoor, India 01.2007 - 01.2010
Intermediate -
Sidhartha College
Chittoor, India 01.2005 - 01.2007
SSC -
ZPHS
Nellore, India 01.2000 - 01.2005
Skills
Customer service excellence
Data-driven decision-making
Coaching and Mentoring
Sales Support
Report Generation
Performance tracking and evaluations
Personal Detail
Dob : 03/06/1989
Place : Bangalore
Mobile : 9963342016
Email : Sprsrinu@gamil.com
Roles And Responsibilities
- Delivering top most service in order to resolve customer queries.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Cross sell of bank product such as Term loan , Auto loan , FD , RD , Life insurance & General insurance and Credit card products.
- Handling team of 20 to 25 staff and motivating them to deliver best service and productivity.
- Monitoring Service level , AHT , ATT, Hold time , Break timings & Staff time for the assigned staff.
- Preparing reports and analyzing performances on NPS standings.
- Handling complaints and Escalations effectively.
Timeline
Sales & Service Manager
HDFC Bank
10.2017 - Current
Customer Care Executive
HDB Financial Services
11.2013 - 10.2017
Executive Assistant
TMA Hospitalities
03.2013 - 10.2013
MBA - Finance And Marketing
Gokula Krishna College
01.2010 - 01.2012
B.COM - Bcom
Swamy Vidya Prakasananda Arts Degree College
01.2007 - 01.2010
Intermediate -
Sidhartha College
01.2005 - 01.2007
SSC -
ZPHS
01.2000 - 01.2005