Srinivasulu Abinavakumar
Andra Pradesh
Summary
To excel and grow in the sphere of the information technology by working with such a growing organization, which gives me better opportunity to prove my skills & rewards to fulfill my dreams as well as organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Technical Support Engineer
Food hub(Trikon)
Chennai
03.2024 - Current
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls. (cisco, avaya, grandstrem)
- Created detailed technical documentation for existing systems and processes.
- Configured and installed hardware and software solutions to meet organizational needs.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Configured and maintained firewalls in accordance with security policies.
Technical Support Engineer
Movate (Netgear)
Chennai
11.2022 - 03.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshoot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Configured, tested and maintained routers, switches and related network devices.
- Provided technical support for remote users in troubleshooting router-related issues.
- Assisted in the installation of new printers and related hardware.
- Set up printer connections to computers or networks when necessary.
- Configured camera settings and tested connections to ensure proper functioning.
- Provided technical support to customers regarding camera use and operation.
Senior IT Recruiter
Divish LLC
NELLORE
08.2018 - 10.2021
- Created job postings on various job boards, social media sites and professional networks.
- Coordinated recruitment activities with hiring managers to ensure successful onboarding of new hires.
- Managed full cycle recruitment process including sourcing, interviewing, reference checks and offer negotiations.
- Provided guidance to management team on best practices for recruiting processes.
- Attended career fairs and networking events as needed to recruit top talent.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Managed communication with candidates throughout the recruitment process to maintain engagement.
Education
Bachelor of Civil Engineering - Engineering (B.Tech)
Audisankara College of Engineering & Technology
Gudur 03-2017
SSLC - Computer Science
Parivallal Matriculation Higher Secondary School
SINGAMPUNARI , SIVAGANGAI03-2013
Skills
- Advanced troubleshooting in Router, modem , voip phones
- Application support
- Hardware diagnostics
- DevOps (Beginner)
- Telecommunications
- Linux
- AWS development tools
- Creating EC2 instance, Virtual private cloud
- Creating Security group
Certification
- Sql
- devops ongoing
Languages
Tamil
First Language
Timeline
Sr. Technical Support Engineer
Food hub(Trikon)
03.2024 - Current
Technical Support Engineer
Movate (Netgear)
11.2022 - 03.2024
Senior IT Recruiter
Divish LLC
08.2018 - 10.2021
- Sql
- devops ongoing
Bachelor of Civil Engineering - Engineering (B.Tech)
Audisankara College of Engineering & Technology
SSLC - Computer Science
Parivallal Matriculation Higher Secondary School
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