Customer-focused Quality Assurance Manager with 13 years of experience in Telecom and BMS industry. Successful at internal audits and correctly forecasting product markets for accurate supplying.
Skilled at working with customers and clients to ensure fantastic service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Strong working knowledge on Order Management, Inventory Management and Service Activation.
Have worked on MPLS L3 and L2 VPN Services and CISCO 7200, 10K and ASR1K Routers.
Have strong working experience in Agile and V Model SDLC’s.
Have strong working knowledge on Test Management and Defect Management.
Have hands-on experience in preparing Test Plans, Test Case Designing and Test Report Preparation.
Have hands-on experience on Component Testing, Integration, E2E & Regression testing.
Have testing experience on OSM 7, M6 , ASAP , IPSA and Siebel CRM COTS Products.
Have testing experience on Salesforce (SFDC) CRM and UDEMY Certified Salesforce ADMIN.
Hands-on experience on Test Management Tools like – HP ALM and JIRA and Confluence.