Srinjita Dey
Kolkata
Summary
Learning & Development Manager with 16 years of experience in enhancing organizational performance through targeted training initiatives. Proven ability to improve employee retention and assess training needs across various teams. Expertise in designing and implementing learning solutions that drive business results and increase customer satisfaction. Committed to fostering a diverse workplace culture and adapting to new challenges with strong problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Head – Talent Management & Culture
Rosetta Hospitality
09.2024 - Current
- Lead the design, implementation and evaluation of comprehensive learning solutions that drive business outcomes and enhance organizational capability
- Conduct needs assessments to identify training gaps and recommend tailored programs to enhance skill levels
- Develop onboarding programs for new employees, ensuring they are well versed in company culture, service protocols, and standards of excellence
- Coordinate with department heads to deliver customized training for key areas, such as Front Office, Housekeeping, and Food & Beverage
- Provide communication, culture and soft skills training to enhance the professional skills of staff and ensure consistent service standards across all levels
- Mentor and coach team members to foster growth, build confidence, and enhance guest interaction skills
- Evaluate the effectiveness of training programs by collecting feedback, monitoring performance metrics and making improvements based on data
- Ensure all training programs comply with hotel policies, brand standards, safety regulations
- Collaborate with the Quality and Guest Experience team to align training initiatives with guest satisfaction metrics and audit standards
- Maintain and update training documentation, policies, and procedure manuals to reflect any changes in operational standards or regulations
- Build strong relationships with department heads and employees, creating an environment of continuous learning and improvement
- Act as a positive change catalyst within the organization – for culture, diversity & inclusion
- Communicate effectively with leadership to report on training progress, challenges, and impact on employee performance
- Assist guests with their requests and support operational teams with guest service on busy days
Learning & Development Manager
Radisson Blu Resort, Visakhapatnam
12.2022 - 08.2024
- Brand Champion at the unit level for Guest Experience and Culture
- Supporting departments in developing cutting edge functional excellence and in developing leadership capabilities
- Facilitating learning and development programs – Organizational standards, policies, Brand standards, grooming, effective communication, soft skills, etc
- Acting as a change catalyst in the cultural and organizational transformation of the Hotel
- Providing key input of Training aspects for all activities and plans of the Hotel
- Inducting, coaching, and mentoring new Team Members
- Promoting learning and development sessions (online and in-classroom) initiatives, for employees within the Hotel
- Supporting individual and team development, career development, and training and experience-based learning
- Driving service and quality standards through brand standard targeted solutions
- Designing and delivery of creative and impactful training sessions for all the departments
- Meeting with HODs, Manager/AMs on a regular basis to support training efforts
- Reviewing guest satisfaction results and other data to identify areas of improvement
- Publishing the monthly training calendar and tracking training reports regularly
- Monitoring departmental trainings and effective adherence of learnings by staff
- Organizing employee engagement activities on a regular basis
- Ensuring all training and development activities (department specific and general property training) are strategically linked to the Hotel’s mission and values
- Conducting mock brand standard audits, grooming standards audits to identify gaps in services
- Building and maintaining effective working relationships with all key stakeholders
- Conducting Accommodation meeting, POSH training, Event precons, Guest Experience meetings, Brand standards meeting with the operational teams for excellent guest services
- Been a part of the managing/admin service team for National & International events in the hotel– G20, Investor’s Summit, International Congress On Irrigation and Drainage, International Executive Council Meet
- Had exciting opportunities of being a part of the managing/service team for National leaders, politicians, foreign delegates, India And Australia International Cricket team, IPL teams, BCCI & ACA
Global Learning & Development Trainer
Fusion
04.2021 - 12.2022
- Identifying learning and development needs from business units and other departments in sites across the globe
- Engaging with key stakeholders to conduct skill analysis, training need analysis and prioritize training
- Conduct discussions with Business Units to understand training requirements (mandatory trainings, technical, domain and behavioral training); identify and prioritize organization level training needs and programs in line with organization’s strategy and vision
- Designing and developing content as per TNI/TNA report from various departments
- Planning & executing skill assessment process as per plan
- Facilitating/delivering training programs on Organization philosophy, Client service, Leadership, Soft skills & Communication skills as assigned from time to time
- Ensuring effective learning to enable desired business results
- Creating and analyzing MIS for sharing in progress status of training batches
- Maintaining training data in learning management system and other systems
- Developing monthly/quarterly training calendar
- Performing training evaluation, data analysis and develop training reports
- Communicating and coordinating with global teams for creating various pre and post training reports
- Contributing to L&D events and activities
- Working with global departments and business units for feedbacks, learning effectiveness and customized need – based trainings for team members
- Perform any other duties or tasks as assigned by the Learning & Development
Senior Trainer – Employability Skills
Dr. Reddy’s Foundation
09.2017 - 04.2021
- Responsible for career counseling and guidance to help them build competencies, skilling and implementing training programs, assessing training needs, evaluating results, and offering advice to program beneficiaries
- Assisting the L&D in designing and developing content as per course curriculum
- Identifying and understanding the training needs and requirements of the learners in line with Adult Learning Principles, plan and execute classroom sessions accordingly
- Organize training courses and orientation sessions that help learners build their skills, improve abilities and performance
- Conducting Soft skills sessions (Goal Setting, Time Management, Critical Thinking, Adaptability, Accountability and Ownership, Prioritizing Work, Importance of Hard Work, Gratitude, Problem Solving, Communication Theories, Overcoming Fear, UCD, etc
- And Communication skills (Verbal and Non-Verbal Communication, Body Language, Customer Service skills, Telephone etiquette, Corporate Etiquette) Professional Grooming, Money Management, Computer skills, etc
- As per modules to classes of 20-30 Adult trainees
- Facilitating modules on Aptitude, Communicative English, Sector Readiness, Work Readiness and Interview skills
- Follow curriculum to create weekly lesson plans and evaluate learner’s job readiness
- Seek feedback from various Stakeholders of the program for continuous improvement in learning & development
- Conducting pre and post assessments of the learners as per session plan and evaluating their performance, focusing on their areas of improvement and sharing progress/feedback for improvement to the learners
- Organizing 'Guest Lecturer' sessions by inviting industry experts to motivate learners by providing them with industry exposures
- Working on the LMS and E-Learning portals and platforms for tracking Learner’s progress and real time updates
- Counselling learners as per their training needs and perform administrative duties like maintaining learner data and progress tracking, updating supporting document and training material across each service course
- Conducting Placement drives by meeting new Employers and assisting trainees in finding and maintaining employment
- Creating job opportunities for the aspirants through rigorous Employer connect activities and networking
Part Time English and Arts Teacher
Sahal Educative Services LLP
05.2016 - 06.2017
- Teaching English and Arts (History, Civics, Political Science and Geography) to students of class V-XII
- Teaching and explaining the text in simple language so that students do not face any difficulties in understanding
- Doubt clearing and impact teaching
- Interactive classroom sessions
- Understanding the students and having a personalized approach according to their individual needs
- Ability to dramatize English stories and Historical events effectively and creatively
- Ability to plan, collect material and deliver the lessons in class
- Proficient in arranging in-class activities, fun activities and interactive sessions and assessing the performance of the students
- Ability to mix and work with children of different skills, aptitude and age group
- Counselling students in special cases
- Ability to make learning a fun filled, enjoyable and interactive process
- Having a great passion and love for teaching
- Ability to inspire the students for desired results, encourage and motivate them to reach their goals through all round development
Faculty-Communicative English and Soft Skills, Manager - Training & Placement
Pioneer College of Management
11.2013 - 03.2017
- Providing career counselling and guidance for the aspirants to help them choose the correct stream
- Identifying and understanding the needs and requirements of the students, plan and execute classroom sessions in hospitality accordingly
- Developing and designing content as per the course curriculum
- Assist in the end to end orientation process of new candidates/students
- Conduct in classroom training sessions and programs on hospitality, personality, skill and communication development for making the students job ready
- Special emphasis on developing Soft skills & Communicative English skills
- Conducting interactive sessions with the students for them to understand their lessons better
- Conducted performance evaluation of the students on a weekly basis
- Introduced all round development programs for the students
- Conducting counselling sessions on one-to-one basis
- Assist the management in the development of hospitality industry oriented course curriculums and programs
- Conducted workshops regarding career preparation, interview skills and job search techniques
- Administer pre & post assessment of candidates/students
- Interview and/or referral of candidates/students for job placement in different hotels
- Excellent industry connect for student placement upon completion of course
- Managed educational institution based all placement services and activities
- Handling end to end administration of the Organization
- Handling team of trainers and guiding them
- Ensuring that Trainers successfully implement the learning from 'Train-The-Trainer' sessions and onboarding, being available for questions and feedback
- Ensuring that content updates done by the Training Content Team are successfully implemented in the training process
- Conduct periodic tests, review and analysis of performance of the trainers
- Regularly review the feedback that trainers receive and collaborate with the Center and Franchise Managers to improve their performance
Manager- Training and Communication
Blu Eyess Media
01.2012 - 10.2013
- Designing training modules for the new joinees and responsible for the end to end training process
- Looking after day-to-day manpower functioning
- Training people for positions, identifying the training needs, developing training programs to ensure constant learning and development of employees
- Conducting Communication and Soft skill Training Programs for the new team members as per their assigned job roles
- Recruitment of new staff and training them to develop their soft skills and enhance their skills, competencies and personality as per their job roles
- Communicating with new and existing Clients and solving their service related queries
- Brand and Image building among by presenting our host of activities
- Allocating work and conducting Induction as well as Exit formalities
- Communicating with different departments as per the Client’s needs and expectations
Senior Executive-Personnel and Admin
ACES Infotech (P) Ltd.
07.2011 - 12.2011
- Conducting classes on Marketing in the franchise of Sikkim Manipal University, Alipore Study Center
- Working on State/Central Government Tenders related to School Computer/IT Education, Corporate IT Training, IT Education projects of Sarva Shiksha Abhiyan (SSA), ICT@School Project, etc
- Maintaining regular contacts with various Central/State Government Departments/PSUs, Ministers/Bureaucrats, etc
- For display, marketing and execution of our various proposals related to IT Training
- Looking after the entire administration and manpower recruitment of different Centres including the Head Office
- Planning daily activities, checking online and offline tenders
- Maintaining regular contacts with Institutes/PSUs/Departments where the projects were in progress
Part Time Spoken/Communicative English Faculty
The British Institutes
05.2010 - 06.2011
- Conducting regular classes on Spoken/Communicative English as per the schedules in accordance with the enterprise standards
- Following curriculum to create weekly lesson plans and execute them accordingly
- Taught Communicative/Spoken English to class of 15-20 students from all age groups
- Motivating and setting new benchmarks for the learners to help them gain self-confidence and attain the desired goals
- Effectively completed the modules on time and conducted the examinations, assessments and evaluation within the given deadline
- Creating and maintaining a friendly learning environment through which the training process could be carried out and the students could achieve their learning goals
- To ensure individual attention and learning effectiveness of the students
Spoken English and PDP Trainer cum Junior Recruiter
Aachievers Management Consultants Pvt. Ltd.
05.2009 - 04.2010
- Conducting Spoken English and Soft Skill/Personality Development Sessions to trainees and job seekers to make them industry ready
- Conducted Soft skill and English training sessions and workshops in Colleges through College Visits and campussing
- Also done College Visits and workshops for increasing candidate databank for different industries
- Conducting end to end recruitment / placement & corporate training
- Counseling candidates, screening their CVs, headhunting through various job portals according to the respective profiles and providing suitable placement to them
- Keeping regular contact with the corporate clients for all kinds of vacancies and their suitable fulfillment
- Interacted with various corporate human resource departments to understand current market/industry scenario and source candidates accordingly
Education
Master’s Program - Human Resource Management
Xavier Institute of Business Management Studies
Bengaluru04.2025
Post Graduate Diploma - English Language Teaching
Women’s Christian College
Kolkata12-2021
P.G. Diploma - Public Relations
Bharatiya Vidya Bhavan (A.C.C.M)
Mumbai12.2009
B.A. - Pol. Sc. Hons.
Presidency College, Kolkata
Kolkata12.2008
12th (Higher Secondary Certification) - Humanities
Loreto Day School, Bowbazar
Bowbazar12.2005
10th (Secndary School Certification) -
Loreto Day School, Bowbazar
Bowbazar12.2003
Skills
- Team collaboration
- Effective communication
- Creative problem solving
- Analytical thinking
- Attention to detail
- Quick learning
- Emotional intelligence
- Active listening
- Empathy and motivation
- Dependability and responsibility
Certification
- Soft Power Communication At Workplace, Chung Yuan Christian University, 2025
- Diversity and Inclusion in the Workplace, Open University, UK, 2024
- POSH TTT Certification Program, Ministry of Commerce & Industry, Government of India, 2024
- Training Fundamentals, Typsy, 2024
- Body Language Basics, by Mark Bowden (Body Language Keynote Speaker and International Body Language Expert), powered by Typsy
- Soft Skill Trainer Certification, Protouch, 2024
- Corporate Trainer and Facilitator Certification, CPD accredited, 2024
- Corporate Trainer and Facilitator Certification, HRCI approved, 2023
- Train the Trainer Certification, Protouch, 2024
- Diploma in Soft Skill development, Alison, 2022
- Diploma in Business Communication Skills, Alison, 2022
- Employee Attrition and Turnover Management, FUSION, 2022
- Emotional Intelligence, FUSION, 2022
- HR Level – 1, FUSION, 2022
- Building Client Relationships, FUSION, 2022
- Trainer Development, FUSION, 2021
- Diploma in Human Resource, Alison, 2020
- Presentation Skills, Alison, 2020
- Exploring English: Language and Culture, British Council, 2020
- Customer Service, Alison, 2020
- Training of The Trainer Certification, Dr. Reddy’s Foundation, Hyderabad, 2017-2018
- One Year Certificate Program in Hotel, Airlines and Tourism, Pioneer College of Management, 2011
- MS-Office Suite, Institute of Computer Accountants (ICA), 2006
Seminars Projects
- Attending various education & career-oriented seminars, especially seminars on public relations & human resource or personnel management including current affairs & special issues.
- Completed project on Public Relations - 'Role of Public Relations in Economic and Social Development of India'
- Completed Project on Personnel Management - 'Role of Personnel Management in India - Its Growth, Development & Influence on Organizational Structure, Behaviour & Culture'.
- Attended seminars pertaining to environmental awareness organized by State governments.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Beginner (A1)
A1
Telugu
Beginner
A1
Hobbies and Interests
- Travelling and exploring new places and culture
- Numismatics
- Cooking exotic dishes
- Zumba & Fitness
- Interacting with knowledgeable & intellectual people and exchanging various intercultural information, ideas, thoughts, opinions, views etc.
- Performing arts like drama and music.
- Psychology
Leadership Qualities
- Handling team of trainers and guiding them.
- Ensuring that Trainers successfully implement the learning from “Train-The-Trainer” sessions and onboarding, being available for questions and feedback.
- I have been the Monitor, Vice-Captain, Captain & Prefect at the junior, secondary & higher secondary level at school (Loreto Day School, Bowbazar)
- In college I have been the class representative for 3 years. (Presidency College, Kolkata)
Personal Information
- Father's Name: (Late) Mr. Samiran Dey
- Mother's Name: Mrs. Bharati Dey
- Date of Birth: 12/31/86
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hinduism
Accomplishments
Receiver of the Best Employee/Performer of the Month continuously in Previous Organizations
Timeline
Associate Head – Talent Management & Culture
Rosetta Hospitality
09.2024 - Current
Learning & Development Manager
Radisson Blu Resort, Visakhapatnam
12.2022 - 08.2024
Global Learning & Development Trainer
Fusion
04.2021 - 12.2022
Senior Trainer – Employability Skills
Dr. Reddy’s Foundation
09.2017 - 04.2021
Part Time English and Arts Teacher
Sahal Educative Services LLP
05.2016 - 06.2017
Faculty-Communicative English and Soft Skills, Manager - Training & Placement
Pioneer College of Management
11.2013 - 03.2017
Manager- Training and Communication
Blu Eyess Media
01.2012 - 10.2013
Senior Executive-Personnel and Admin
ACES Infotech (P) Ltd.
07.2011 - 12.2011
Part Time Spoken/Communicative English Faculty
The British Institutes
05.2010 - 06.2011
Spoken English and PDP Trainer cum Junior Recruiter
Aachievers Management Consultants Pvt. Ltd.
05.2009 - 04.2010
Master’s Program - Human Resource Management
Xavier Institute of Business Management Studies
Post Graduate Diploma - English Language Teaching
Women’s Christian College
P.G. Diploma - Public Relations
Bharatiya Vidya Bhavan (A.C.C.M)
B.A. - Pol. Sc. Hons.
Presidency College, Kolkata
12th (Higher Secondary Certification) - Humanities
Loreto Day School, Bowbazar
10th (Secndary School Certification) -
Loreto Day School, Bowbazar
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