Srinu Rongala
Customer service associate
Hyderabad
Summary
Dynamic Customer Service Representative with a proven track record at Sutherland Global Service, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and retention through informed recommendations and timely support.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Sutherland Global Service
08.2024 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
06.2023 - 06.2024
- Facilitated customer support through email, utilizing multiple tools such as Talisma, Customer 360, Life Asia, and Decision Tree to address customer concerns.
- Handled escalated emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Sri Sai Junior College
Narsipatnam, India 04.2001 -
Skills
Customer service
Hobbies
- Watching Anime
- chess
- Reading medium articles
- Playing video games
Timeline
Customer Service Representative
Sutherland Global Service
08.2024 - 09.2025
Customer Service Representative
Concentrix
06.2023 - 06.2024
High School Diploma -
Sri Sai Junior College
04.2001 -
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