Sripada Santhosh Kumar
Hyderabad,TG
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
13
13
years of professional experience
Work History
Area Manager
Flipkart India Pvt Ltd.
Hyderabad
06.2021 - Current
- Oversaw a LM team of 214 members and managing four 1P and two 3P delivery hubs.
- Increased order volume from 3,000 to 4,500 by implementing mini XDS and Ev max models.
- Spearheaded the expansion of Flipkart Grocery Supermart's pin code network and increased the number of Delivery Hubs from 7 to 16.
- EV scaleup and 100% EV deployment across all hubs.
- Introduced DCO model and biker model delivery for grocery shipments within 7km radius.
- Worked on Post slot breach reduction, FOC breach RTO fake and Geo fake.
- Automated call bridge recording is implemented which increased delivery conversion from 94% to 98%.
- Decreased ADM and improved CPO by implementing DCD model.
- Responsible for maintaining good CXNS score and NPS Achieved and maintained strong Customer Experience Net Scores (CXNS) and Net Promoter Scores (NPS).
- Overseeing outbound operations of a Fulfillment Center, managing a workforce of >300 members.
- Planning a OPD of 12000 orders with 120k P2D units.
- Oversaw talent acquisition and improved key performance indicators related to employee skills.
- Responsible for 4M availability and manpower productivity.
- Achieved 4M availability and enhanced manpower productivity.
- Monthly planning and allocation of 14FT, 20FT, and 24FT vehicles, ensuring vehicle utilization exceeds 90%.
- Responsible for on time picking and dispatches with zero breach.
- Connecting with vehicle vendors regularly and solving ground challenges.
- Controlling early attrition, daily absenteeism and conducting R&R for top performers.
- Attending daily connect call and reviewing daily metrics.
Area Manager
Amazon Seller Services PVT LTD.
Ahmedabad
08.2019 - 12.2019
- Manpower Recruitment and Training conducted in accordance with FC BAU guidelines.
- Hourly metrics and team performance assessed using the Amazon Tool.
- One-on-one interactions held for underperforming associates and top defaulters.
- Vendor Management of 3PL Carriers such as Gati, BlueDart, Aramax, FedEx, IPS, and Delivery.
- Coordination with the TOC Team regarding Vehicle deployment status.
- Conducting DDD meetings and resolving callouts.
- Attending Gemba walk and resolving off role AA's callouts.
- WBR metrics are monitored on a daily basis.
- Overall responsibility for safety, quality, and performance held.
Shift Incharge
Flipkart India Pvt Ltd.
Hyderabad
07.2018 - 07.2019
- Conducting stand-up meetings prior to the Shift Operating Start (SOS), reviewing previous day's performance and highlighting success stories.
- Developing duty rosters and allocating manpower based on customer order picklists.
- Prioritizing and fulfilling customer orders before the DBD cutoffs.
- Maintaining an hourly update of picking quantities in the picking dashboard.
- Sending picking issue and MAL report to OB IRT.
- Regularly following up with the long haul team regarding vehicle placement at the dock.
- Inspecting vehicle condition and rejecting any non-compliant vehicles, escalating the matter to the respective vendor and line haul team.
- Upholding health and safety standards within the designated area and fostering a positive health and safety culture on-site, including adherence to 5S methodology.
- Participating in continuous improvement initiatives utilizing methodologies such as Kaizen.
- Preparing and submitting End of Day (EOD) reports to the leadership team and generating shift handover reports.
Team Lead
Amazon Seller Services PVT LTD.
Hyderabad
03.2015 - 06.2018
- Conduct pre-shift NYR checks and prepare manpower allocation.
- Review and accept vendor appointments daily, aligning with sales and operations schedules.
- Coordinate with the Dock team to process appointments using original invoices and adhering to FIFO.
- Guide the Receiving team to process incoming materials by size (small, medium, large).
- Instruct the Stow team to stow received items following FIFO principles.
- Perform regular inventory checks and assign the team to conduct bin counts for overages.
- Coordinate with the SLAM Team to slam packed items within the Critical Pull Time.
- Direct the Sorting Team to sort slammed items for shipping.
- Liaise with 3P vendors according to the vehicle plan.
- Coordinate with the Milk-run team to position vehicles in the yard four hours before CPT time for CX shipments.
- Coordinate with the LineHaul team to position vehicles in the yard six hours before CPT time.
- Engage in continuous improvement activities employing methodologies such as Kaizen.
- Enforce health and safety regulations within the designated area and foster a positive health and safety culture.
- Motivate associates at the beginning and end of shifts by awarding amaze points coupons to top performers.
- Distribute a shift wash report to the leadership team at the end of each shift.
- Sending a shift wash report to the leadership team at the end of the shift.
Site supervisor
Techno i electronics security system
Hyderabad
01.2013 - 02.2015
- Coordinating with Project Manager on sub-contractor scheduling and material ordering.
- Ordering the Required material as per Specifications.
- Responsible for taking deliveries of materials and ensuring all tools and materials are maintained and safeguarded.
- Coordinating with Store Keeper for unloading the material, re-arranging the stores, stock checking and maintaining tag names for the material.
- Maintaining an up-to-date record of files and registers of materials supplied / collected from the vendors / suppliers.
- Ensuring that the build site has tools and materials needed for the day's task.
- Supervising and controlling the wastage of materials at site.
- Coordinating with other trades civil, mechanical and electrical to avoid repetitive work.
- Allocating resources as per the schedule to achieve the target.
- Ensuring all work is being carried out according to the latest drawings and specifications.
- Reviewing all MEP technical submittals and shop drawings.
- Monitoring the activities of Installation and commissioning of Safety and Security systems.
- Ensuring that all the sub-contractors follow the design drawings based on specification and client requirements for the project through regular inspection.
- Attending meetings with Project Managers of sub-contractors to discuss the status of installations and material on site.
- Providing Temporary Power Supply for work execution.
- Preparing daily, weekly and monthly activity and progress reports.
- Getting approvals from the consultant for the executed work through inspection ticket.
- Ensuring timely and correct data to the billing department for raising subcontractor and client bills.
- Generating and submitting joint records to the billing department.
Sorting Assistant
Indian Postal Services (Contract Basis)
Warangal
06.2012 - 12.2012
- Coordinating with mail guard team to unload the letters.
- Coordinating the sorting team to sort the letters as per pin code.
- Making the sorting team to bundle the sorting letters and make them seal.
- Coordinate them to load to the vehicle as per the FIFO.
Education
Bachelor's Degree - ELECTRICAL AND ELECTRONICS ENGINEERING
JNTU
01.2012 - 12.2012
Skills
Team development
Operations management
Controlling costs
Recruitment and hiring
Cross-functional collaboration
Talent review
Leadership skills
Decision-making
Process improvement
Diploma Certifications
- NEBOSH Award in Health and Safety at Work
- NEBOSH International General Certificate in Occupational Health and Safety
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Sripada Laxmipathi
- Date of Birth: 12/11/90
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Area Manager
Flipkart India Pvt Ltd.
06.2021 - Current
Area Manager
Amazon Seller Services PVT LTD.
08.2019 - 12.2019
Shift Incharge
Flipkart India Pvt Ltd.
07.2018 - 07.2019
Team Lead
Amazon Seller Services PVT LTD.
03.2015 - 06.2018
Site supervisor
Techno i electronics security system
01.2013 - 02.2015
Sorting Assistant
Indian Postal Services (Contract Basis)
06.2012 - 12.2012
Bachelor's Degree - ELECTRICAL AND ELECTRONICS ENGINEERING
JNTU
01.2012 - 12.2012