SRIPADI GEETHA
Manager
Hyderabad
Summary
Aspiring for a career that keeps me in a challenging position within a fast-paced and learning oriented environment for developing my technical and inter-personal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Manager DATA Analyst PMO
Gemini Consulting and Services
Hyderabad, India
07.2021 - Current
- In Gemini Consultant and Service in, and exposed in the following areas:
- Converting data into actionable insights by Predicting and modeling future out comes
- Utilized MS Office and VB skills in preparing Dashboards/Visualization toolsets for data analysis
- Supported PMO Governance for Project to understand the Utilization
- Performed schedule variance analysis and cost variance analysis and implemented corrective action
- Responsible for Project Portfolio reporting and analysis, headcount analysis
- Conduct and facilitate weekly project team status and updates meetings for more effective project meeting.
Idea Cellular Ltd
08.2008
- Accounts Payables and Analysis
- Handle the Commission payouts to Prepaid & Post paid Channel partners as per the commission policy
- Handled IUC & Roaming Activates in revenue & expenditure part for Interconnect & Roaming business
- Handled pre & post paid Billing Activities
- Does the analysis of Customer cost Acquisition (COCA) in prepaid & post paid channel on monthly base
- Responsible for Ensuring proper Accounting Commission payouts based on Calculations done as per NFA to Distributers/Retailers in AP module in Oracle R12
- GL Description wise analysis to ensure that post the all the commission payouts are settled and to know Cost of each scheme in the commission policy
- Do the MIS analysis like- Distributor performance analysis, Active inactive distributor Analysis and zone wise Performance Analysis and send the analysis report to High level Management for necessary action plans for Increasing the revenue share
- GL Reconciliation with provisions created and actuals incurred on Monthly/Quarterly/Yearly base
- Do the cost variance analysis in commission payouts on monthly/Quarterly/Yearly
- Budget variance analysis to know the how much budget we have to create for the different type of Commissions and compare with the actual
- Accounts Receivables and Revenue
- Revenue computation and accounting as per the corporate guidelines on monthly basis and updating the revenue MIS
- Revenue Variance analysis and reporting on the trends on monthly/Quarterly/yearly
- GL Scrutiny and reconciliations and variance analysis on trending
- Reconciliation of revenue with the Revenue assurance team and MIS teams and Variances analyzed
- Control accounts reconciliation activity- Debtors control, Market stock liability, System stock liability with GL balances, observations on variances further analyzed and reported
- Market stock liability valuation and reconciling with GL balances
- Deferment calculations for revenue on monthly basis
- Products & pricing configurations in Oracle along with pricing update for billing and periodic reconciliations
- Value Added Services- provision for exp Based on Revenue for third party services (RBT/ Applications/ Subscription services etc) and actualization of expenses
- Agreements and Masters - product pricing masters, 3rd party VAS Agreements along with Service list masters for vendor wise revenue shares % and coordinating with corporate on masters
- Analysis on various activities- Distributor billing performance analysis, inactive distributor analysis, Revenue analysis
- Reviewing Debtor management, reconciliations, ageing and collecting NDC confirmation from 3000+ distributors
- Monthly Review on prepaid collection accounting and BRS and control process review on receipt and invoice recon to control the exposure
- Monthly Review of Distributor Security deposit schedules, Full and final settlements for prepaid and pco
- No due certificate status
- Do the product wise analysis and how much revenue is Generated from each product on weekly/monthly/Quarterly base and necessary reports to given to higher authority
- Do the Product mix Analysis for continue or Discontinue or clubbed with any other product of a particular product and send the analysis report to Higher level for Decision making
- Issue the credit notes to Distributers in AR module on the basis of commission eligible for Scheme on monthly base
- Reconciliation between the Account Statements of Distributer in AP and AR module
- Distributor account reconciliation and getting the balance confirmation for 4000+ distributors on Quarterly basis
- Reconciliation between the customer balances and GL balances for Liabilities
- Worked as with IDEA as upselling processing Executive since, Working on inbound upselling process at various skills
- Choosing the VAS products to be upsold for the month per customers Usage and revenue
- Taken initiative in increasing VAS revenue by checking the daily trends
- Prepared MIS in order to update the management on the performance on a daily, weekly & monthly basis
SAP, Assistant Manager
Reliance JIO Infocomm Limited
Hyderabad
04.2017 - 07.2021
- In Reliance Jio in April 2017 and exposed in the following areas
- As Lead Operations:
- Lead for Accounts Payables Helpdesk, Invoice Processing and Closing & Reporting
- Ensuring the SLA’s of the Company are met and successfully achieved the Toll Gates as per Company deadlines
- Monitoring the team’s performance and ensuring that all SLA’s are met on daily basis
- Closely monitoring the invoice team’s performance through internal audit/reviews
- Ensuring the team is working closely with business units in resolving the queries related hold invoice
- Ensuring the helpdesk queries are addressed in timely manner
- Monitoring the helpdesk teams performance through customer surveys
- Root cause analysis on the errors, planning and implementing corrective action plans
- Month / Quarter end Accounts Payables close activities reporting to Management
- Responsible for monthly /yearly reviews of the team performance
- Liaising with the quality team for the implementation of Lean ideas
- Responsible for weekly /monthly Dashboard
- Responsible for cross trainings within the team to avoid dependency
- Organizing weekly team meetings to discuss updates, statistics and other information
- Tracking the attendance, managed leaves and performance appraisals for team members in timely manner
- Preparing dashboard on a weekly & Monthly basis
- Collaborate with HR Team in ensuring healthy team relations and career enhancements for the team members
- Monitoring SOP’s & Error/Exceptions Report and discussing with team members
- Monitoring of Budget allocated Vs Actual Expense
- Preparing Daily Bank Bookings and reconciliation and assign to the Team
- Run and converted trial balance reports and aging summary reports from Fiori into excel spreadsheets & PDF to reconcile the balance sheet for month-end-close
- Ensuring Vendor F&F Settlement
Senior Executive
Idea cellular Ltd
Hyderabad
06.2009 - 08.2015
Executive
IDEA
12.2006 - 08.2008
- Corporate reports on Idea Cellular CRM Tool “ICare”
- Preparing all Reports for call center, Team Managers, Response, Resolution, Tele-callers, and SMS based activities on daily basis on MS Access thru mapping, updating by running various queries
- Automated the daily reports
- Handled IVR MIS & Reports
- Analyzing on Repeat call reasons at IVR
- Make necessary changed in IVR tree accordingly
- Collecting feedback from the customers on IVR to improve the efficacy of the prompts played
- Proactively checking the speed of transactions, applications and escalating to the concerned team incase of any issues with the applications etc., to ensure smooth call flow at call centre
- Analyzing the data capture to understand the gaps and suggest alternate methods with details to ensure improvement in performance and increase in First Contact Resolution
- Updating the entire transaction checklist as per company norms and updating the management on daily basis
- Dip checks done on the accuracy in the data capture of the prepaid team
- Timely Updation of product and process information in the common site used by the front end users.
Trainee
07.2005 - 12.2006
- 6 months - Handled calls of postpaid channel desk (Consumer Dealer desk), also worked on I-chat application simultaneously
- For 3 months – Handled customers at Customer Contact Center (CCC) as Representative-CCC in the head office
- For 2 months – Handled service recovery desk
- For 5 months – Handled Postpaid Escalation calls being a part of Subject Matter Expect (SME) desk.
Education
Bachelor of commerce - computers
Osmania University
01.2000 - 01.2003
10+2 - Commerce
Sri Ram Chandra Jr. College
01.1998 - 01.2000
Skills
TECHNICAL PROFICIENCIESundefined
Accomplishments
- For 2 months – Analyzed on Y-repeat calls (Repeat caller)
- Projects:
- Certified as Green Belt for handling in house projects
- Projects handled
- Process improvement in terms of reduction of Repeat caller to Customer Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Manager DATA Analyst PMO
Gemini Consulting and Services
07.2021 - Current
SAP, Assistant Manager
Reliance JIO Infocomm Limited
04.2017 - 07.2021
Senior Executive
Idea cellular Ltd
06.2009 - 08.2015
Idea Cellular Ltd
08.2008
Executive
IDEA
12.2006 - 08.2008
Trainee
07.2005 - 12.2006
Bachelor of commerce - computers
Osmania University
01.2000 - 01.2003
10+2 - Commerce
Sri Ram Chandra Jr. College
01.1998 - 01.2000
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