Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Sriparna Saha

Associate Director- Technical Writing
Sriparna Saha

Summary

I have two decades of experience in technical documentation with leading teams , devising content strategies , solving problems, and collaborating with Designers, UX Experts, Product Managers, Engineering and Support, I have been helping organizations in designing content and solutions to self-serve users and have a seamless experience using their products.

I am extremely customer-focused , great with building client relationships and collaborate with cross-functional teams. I am a people's manager and believe in empowering team members with efficient tools, technology, training and processes and a conducive work environment where people love to come.

A fun-loving person, love to talk and solve complex problems.

Overview

19
years of professional experience
5
Certifications

Work History

Razorpay
BENGALURU

Associate Director - Technical Writing
08.2020 - Current

Job overview


  • Improved User Experience on Docs by 7% with comprehensive publicly available content and better designed pages
  • >93% of Support queries are resolved by providing documentation links
  • Content Strategy for Indian and International audience with successful Documentation website launch in Malaysia
  • Empowered Technical Writers with better tools and processes and improved efficiency by 8%
  • Evangelized Technical Writing as a prominent function within the organization and also within the industry

Razorpay
BENGALURU

Senior Manager - Technical Writing
08.2020 - 10.2021

Job overview

  • Built a strongly motivated team of 12 Technical Writers catering to ~80 Product Managers across the organization
  • Built ways to measure, track and improve various Docs Performance Metrics like SEO, Docs Quality and Docs CSAT
  • Collaborated with Engineering Manager, Designer and Docs Product Manager to build a roadmap for Razorpay Docs
  • Built a reporting mechanism to measure the deliverables of the Tech Writing team and the impact they create using Monthly, Quarterly and Yearly reports and newsletters.

Symphony Summit
BENGALURU

Senior Technical Documentation Manager
04.2018 - 07.2020

Job overview

  • Led a team of 8 Technical Writers and migrated more than 3000 articles from Adobe Robohelp to Confluence
  • Helped the Support team in quick and easy resolution of customer queries with improved efficiency of up to 14% and r eduction of tickets by 21%
  • Conducted timely surveys to measure the effectiveness of Docs



Symphony Summit

Technical Documentation Manager
04.2018 - 07.2020

Job overview

  • Built a team of 8 Technical Writers which involved hiring, training and mentoring
  • On-time delivery of product releases with deliverables like Release Notes, Online Help, Installation and Troubleshooting Guides
  • Maintenance of different versions of documents and customized documents for specific clients
  • UX Writing for the product, bringing in consistency and standardization of the UI elements, error messages and push notifications
  • Whatfix videos
  • Editorial of 600+ Knowledgebase articles

Cognizant Technology Solutions

Senior Associate
11.2011 - 04.2014

Job overview

  • Location Lead for Pune and Mumbai Content Solutions team (12 Technical Writers)
  • Onsite Experience - New Jersey (3 weeks)
  • Hiring, Training and Mentoring
  • Instrumental in winning several projects for the team, responding to RFPs and doing Proof-Of-Concept
  • Won a key project (leading Financial Institution), which started with 2 Writers. We expanded the team to a 7 member team and the project ran for 2 years.
  • We helped to clear the client's backlog of 5 releases which included 30+ User Guides, 45 Concept Documents and 8+ Technical Documents.
  • Created Style Guide and Templates

Fiserv
Pune

Senior Technical Editor
01.2010 - 10.2011

Job overview

  • Managed multiple projects with on-time delivery and maintenance of documents
  • Collaborated with writers across the globe
  • Worked at the client place for a period of 3 months @ C harlotte, United Stated for leading banks


Sagitec Solutions
Pune

Chief Technical Writer
02.2009 - 01.2010

Job overview


  • Carefully documented technical workflows in private wiki and created training videos for education of newly hired employees.
  • Created Style Guides and Templates for the organization

Symphony Services
BENGALURU

Senior Information Developer
04.2008 - 01.2009

Job overview


  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation - Read Mes, Release Notes, Quick Reference Guides, User Guides and Admin Guides
  • Edited and proofread technical documents for accuracy and consistency.

Unisys Global Services
BENGALURU

Technical Writer
05.2006 - 04.2008

Job overview

  • Knowledgebase and Online Help
  • Training, Mentoring and Hiring

Accenture Services
BENGALURU

Application Support Analyst
08.2005 - 05.2006

Job overview

  • Knowledgebase
  • Troubleshooting
  • Customer Support

Datacraft Global Services
BENGALURU

Call Manager
12.2004 - 07.2005

Job overview

  • Process Documentation
  • Customer Support

Khodayss Contact Center
BENGALURU

Technical Support Specialist
03.2004 - 11.2005

Job overview


  • Provided excellent customer service and technical support to the callers

Education

O.P Jindal Global University
Haryana

MBA from Digital Finance And Banking
01.2021 - 2023.01

University Overview

  • Secured #1 position in the Master of Business Administration (Digital Finance and Banking) programme of 2021-2013 of the Jindal Global Business School

Symbiosis Center For Distance Learning
Pune

PGDIT from Information Technology
08.2006 - 2008.11

University Overview

Successfully completed the programme with 70% marks

Makhanlal Chaturvedi Rashtriya Vishwavidyalay
Bhopal

BCA from Computer Application
08.2000 - 2003.08

University Overview

Batch topper for all the 6 semesters

S. A .Jaipuria College
Kolkata

No Degree from 10+2
04.2001

University Overview

Kendriya Vidyalaya
Kolkata

No Degree from 10
04.2001

University Overview

  • Secured #3 position in Class X board exams in the school (1997)
  • School Topper from Std 1-X


Skills

Communicationundefined

Certification

Certified Usability Analyst from HFI

Interests

Books, Music and Dance

Movies

Cooking and DIYs

Timeline

O.P Jindal Global University
MBA from Digital Finance And Banking
01.2021 - 2023.01
Associate Director - Technical Writing
Razorpay
08.2020 - Current
Senior Manager - Technical Writing
Razorpay
08.2020 - 10.2021
Senior Technical Documentation Manager
Symphony Summit
04.2018 - 07.2020
Technical Documentation Manager
Symphony Summit
04.2018 - 07.2020
Senior Associate
Cognizant Technology Solutions
11.2011 - 04.2014
Senior Technical Editor
Fiserv
01.2010 - 10.2011
Chief Technical Writer
Sagitec Solutions
02.2009 - 01.2010
Senior Information Developer
Symphony Services
04.2008 - 01.2009
Symbiosis Center For Distance Learning
PGDIT from Information Technology
08.2006 - 2008.11
Technical Writer
Unisys Global Services
05.2006 - 04.2008
Application Support Analyst
Accenture Services
08.2005 - 05.2006
Call Manager
Datacraft Global Services
12.2004 - 07.2005
Technical Support Specialist
Khodayss Contact Center
03.2004 - 11.2005
S. A .Jaipuria College
No Degree from 10+2
04.2001
Kendriya Vidyalaya
No Degree from 10
04.2001
Makhanlal Chaturvedi Rashtriya Vishwavidyalay
BCA from Computer Application
08.2000 - 2003.08
Sriparna SahaAssociate Director- Technical Writing