Sri Poojitha Thammina

Client Success Management:

• Served as the primary contact for high-profile clients like APTidco and Cambridge Technologies, conducting needs assessments and delivering tailored solutions that boosted client satisfaction and achieved a 95% retention rate.
• Conducted 200+ customized client demos, increasing product adoption and reducing support queries by 25%.
• Built long-term client relationships, facilitating strategic discussions to optimize product usage, drive renewals, and increase revenue by 20% through upsell and cross-sell strategies.
• Proactively monitored client health metrics, reducing churn through targeted interventions.
• Developed structured onboarding and training programs, cutting time-to-launch and improving the overall customer experience by addressing feedback and complaints.
• Gathered customer insights to recommend product enhancements, contributing to a 35% increase in user satisfaction.
• Collaborated cross-functionally with sales, product, and engineering teams to align client needs with business goals and ensure seamless execution.
• Fostered a culture of innovation within the customer success team, boosting productivity.

Product Development & Launch:

• Co-founded Choice X and a HealthTech homecare platform, addressing market gaps and driving a 30% increase in user engagement.
• Led market research and product strategy, contributing to revenue increase.
• Collaborated with cross-functional teams (design, development, marketing) to ensure seamless product rollouts and feature enhancements.

Team Leadership:

• Managed and mentored a 10+ member team, improving productivity through targeted talent initiatives.
• Transitioned from sole sales lead to managing a 6-person sales team, increasing lead conversion rates by 30%.

Process Optimization:

• Implemented structured client onboarding and proposal documentation processes, reducing time-to-launch.
• Acted as a liaison between clients and technical teams, translating business requirements into actionable PRDs to enhance delivery timelines.
  

• Managed key accounts like KPMG, Thomson Reuters, etc, achieving a 25% increase in onboarding efficiency.
• Conducted in-depth client needs assessments, aligning solutions to business objectives and increasing client retention by 20%.
• Developed tailored strategies for client retention and upselling, contributing to a growth in account revenue.
• Led the implementation of cross-sell initiatives, expanding service adoption across multiple clients.
• Facilitated training sessions and developed educational materials to enhance team performance and client outcomes.
• Led strategic acquisition efforts, growing the client base and securing partnerships with major corporations.
• Implemented a streamlined recruitment process, reducing time-to-hire by 30% and improving candidate quality.
• Managed a 5-member recruitment team, enhancing performance metrics by 35% through targeted training and mentorship.
  

• Achieved a remarkable milestone of onboarding over 100 candidates with in a span of just 3 months for the Uber project.
• Revamped candidate sourcing methods to efficiently generate qualified candidates while minimizing costs.

• Interned as a photojournalist at Vizag Times Edition, gaining hands-on experience in capturing and documenting compelling visual narratives.
• Demonstrated strong storytelling skills and attention to detail while contributing to the publication's coverage of local events and stories.
• Worked collaboratively with editorial and production teams to ensure the timely delivery of high-quality visual content to readers.

• Supported strategic communication initiatives and campaigns, contributing to brand reputation
• Assisted in creating press releases and promotional materials
• Engaged in media outreach efforts to secure coverage and enhance visibility
• Demonstrated strong communication skills and proactive approach to learning and development