Sripriya Chokkakula
Pithapuram
Summary
Dynamic Associate Account Manager at Sutherland Global Services, skilled in resolving client issues and enhancing satisfaction through exceptional communication and problem-solving abilities. Proven track record of fostering positive relationships and adapting to client needs, demonstrating reliability and a strong work ethic in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Associate Account Management
Sutherland global services
Hyderabad
05.2024 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Resolved customer complaints quickly and professionally while maintaining positive relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Technology - Electronics And Communications Engineering
Aditya Engineering College
Andhra Pradesh04-2023
High School Diploma -
Sri Chaitanya Junior College
Andhra Pradesh03-2019
Secondary Education -
Ravindra Bharathi High School
Andhra Pradesh03-2017
Skills
- Communication: written and verbal communication, active listening, and presentation skills
- Problem-solving: analytical thinking, critical thinking, and decision-making
- Teamwork: Collaboration, conflict resolution, and interpersonal skills
- Leadership: initiative, delegation, motivation
- Adaptability: flexibility, willingness to learn, ability to handle change
- Time management: organization, prioritization, and meeting deadlines
- Work ethic: reliability, dedication, and attention to detail
Strengths
- Adaptable
- Self-motivation
Languages
Telugu
First Language
English
Advanced (C1)
C1
Timeline
Associate Account Management
Sutherland global services
05.2024 - Current
Bachelor of Technology - Electronics And Communications Engineering
Aditya Engineering College
High School Diploma -
Sri Chaitanya Junior College
Secondary Education -
Ravindra Bharathi High School
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