Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Awards
Hobbies and Interests
Timeline
Generic

SRIRAJ IYENGAR

Bangalore

Summary

A pro-active, multi skilled professional with an extensive experience of 25+ years in a turnaround and high paced environment in the Telecom space. Core competencies lie in BSS, OSS, BI & Analytics which not only cover planning, design tasks, develop but also to manage processes and targets. Adept in managing operations, spearheading teams for excelling business targets & service delivery metrics.

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

27
27
years of professional experience

Work History

Senior Manager - Operations - Support

6d Technologies
08.2024 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Senior Manager - Technical Support (Managed Service Operations)

Tecnotree Convergence Private Limited
12.2017 - 01.2021
  • Single Point of Contact for the Managed Service Operations for MTN (Côte d'Ivoire and Republic of Congo)
  • Consistently adhered to the defined SLA as per Contract & SOW. Ensured Zero escalations from customers
  • KPI's - Track, monitor, proactive communications to key stakeholders across all functions
  • Solely responsible for all delivery and support team project/work schedules & deliverables
  • Communicate periodically on the progress on local initiatives to internal and external stakeholders
  • Drive the team to ensure that CSAT scores are always positive
  • Manage team & ensure Customer queries / issues are resolved within defined SLA
  • Ensure Customer Issues are diagnosed & preventive actions taken by understanding the underlying drivers
  • Career Path at Tecnotree Convergence Private Limited - December 2017 – Jan 2021

Team Leader-Technical Support Operations for Jet Airways Limited

IBM India Private Limited
01.2017 - 09.2017
  • Responsible for managing the Server Operations for Jet Airways.
  • Ensured that all regular Patches across the Windows environment are up to date to avoid any ransomware attacks to the environment.
  • Tickets reduction and TAT is maintained within the defined SLA.
  • Ensured the entire Backup, Storage and VM Blades/chassis are up to date with the latest Firmware.
  • Alert monitoring for all Critical Business Related Applications are in place.
  • SPOC for all key deliverables to ensure services are not impacted for AMC renewals across all services that are rendered to the customer or internal to IBM
  • Proactive measures taken for cleaning the gaps between systems and subsystems.
  • Appreciation from Client in reducing the critical processes like backup, Oracle job processes.

Senior Manager - Products

ABIBA Systems Private Limited
10.2014 - 12.2016
  • Responsible for enhancing the existing products with market intelligence and feedback from clients & internal sales/business teams.
  • Work on developing new products based on market research.
  • Support Sales / Pre sales team by providing inputs on any RFP's, Product training etc.
  • Active involvement from the domain perspective in preparation & presentation of KPIs for Business Intelligence Projects for Telecom Operators.
  • Involved in Business Requirement Analysis and Gap Analysis by interacting with clients/partners for collecting requirements and business logic in the areas of Revenue Assurance, Fraud Management, and Business Intelligence.

Service Delivery Manager

IBM India Private Limited
05.2009 - 09.2014
  • As SDM/Head IT and part of the CXO team, was accountable for IT Delivery & Operations for Idea Cellular limited, Karnataka.
  • Responsible for the execution of Service Delivery strategy by implementing tools and processes to achieve planned cost savings.
  • Maintained a strong compliance through strong controls posture and operational discipline to protect and drive client satisfaction through fine tuning delivery and address business imperatives, priorities and challenges.
  • Improved quality by addressing systemic root causes via a robust quality management system.
  • Modelled a leadership style that drives innovation and growth and demonstrated behaviors consistent with IBM's Values.

Senior Manager - IT Development & Operations

Spice Communications Ltd.
06.1998 - 04.2009
  • Company Overview: (An associate of Idea Cellular Limited)
  • Single point of Contact for all project requirements and new developments across all end user functions. Ensure all IT project requirements, specifications are documented and committed time lines are met.
  • Understanding and identifying critical processes in development areas and streamlining the processes to ensure timely service delivery.
  • Played a vital role in the System Requirement Study plan for all functions for the cut over to new Billing system- Abillity Version 3.0.
  • Was assigned the responsibility of GAP analysis of Billing System between the Spice Communications Karnataka & Punjab Circle.
  • Actively participated in the Migration from a SIEMENS Mediation to the HSS Mediation.
  • (An associate of Idea Cellular Limited)

Education

Bachelor of Commerce -

Seshadripuram College
01.1996

Oracle 8i developer course - undefined

SQL Star International
01.1998

Y2K Course - undefined

Asset International
01.1997

First Accountant Course - undefined

First Computers
01.1997

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Languages

English
Hindi
Bengali
Kannada
French

Personal Information

Date of Birth: 15-July-1974

Awards

  • IBM Manager's Choice Award for demonstrating IBM Practice of 'Put the Client First'
  • Championship Award from Client - Idea Cellular Ltd. for the seamless roll out of Prepaid Stack for Idea Cellular Ltd - Karnataka.
  • Certificate of Appreciation for playing a key role in the Migration to BSCS 6.0 from client Idea Cellular Ltd - Karnataka.
  • IBM Thanks Award for successfully completing the KK Billing Porting & Vtopup Migration.
  • Recipient of 'Best Performer of the Year 2000' Award for outstanding performance in the Customer Relations Function.
  • Recipient of 'Employee of the Month April -2001' Award for outstanding performance during the Migration to the New Billing System.
  • Recipient of 'Certificate of Excellence' awarded for exemplary performance and drive, in bringing alive the Spice IB (Instant Balance) system in Spice Karnataka.

Hobbies and Interests

  • Taking long walks
  • Listening to retro music
  • Feeding the underprivileged
  • Watching movies
  • Playing Snooker
  • Playing Badminton

Timeline

Senior Manager - Operations - Support

6d Technologies
08.2024 - Current

Senior Manager - Technical Support (Managed Service Operations)

Tecnotree Convergence Private Limited
12.2017 - 01.2021

Team Leader-Technical Support Operations for Jet Airways Limited

IBM India Private Limited
01.2017 - 09.2017

Senior Manager - Products

ABIBA Systems Private Limited
10.2014 - 12.2016

Service Delivery Manager

IBM India Private Limited
05.2009 - 09.2014

Senior Manager - IT Development & Operations

Spice Communications Ltd.
06.1998 - 04.2009

Oracle 8i developer course - undefined

SQL Star International

Y2K Course - undefined

Asset International

First Accountant Course - undefined

First Computers

Bachelor of Commerce -

Seshadripuram College

Similar Profiles

CREATE PROFILE
SRIRAJ IYENGAR