Sriraj Rajendran
Kochi
Summary
Dynamic Team Lead at Ascent Business Solution with a proven track record in performance improvement and employee training. Skilled in inventory management and data analysis, I successfully reduced AR days and enhanced team productivity through effective coaching and client relationship management. Committed to fostering a high-performing team culture.
Overview
10
10
years of professional experience
Work History
Team Lead
Ascent Business Solution
Nagpur
09.2023 - 10.2024
- Daily Inventory allocation
- Enhance skill to the team members to achieve daily production with quality
- Control team shrinkage and attrition
- Share client updates to the team
- Bring down AR days, Prioritize high dollar and ageing claims and work for resolution
- Share one on one feedback to team members
- Deep dive Inventory for trends and findings
- Team huddles and discussion for better improvement in productivity and performance
- Train new joiners on client specifics and process updates
- Appreciate and reward team best performers and contributors
- Inspect bottom performers and find the challenges help to improve performance
- Verify with the client if any queries and required specific updates to perform end action
Client Specialist
Access Healthcare
Chennai
06.2021 - 09.2023
- Daily Inventory allocation
- Enhance skill to the team members to achieve daily production with quality
- Control team shrinkage and attrition
- Share client updates to the team
- Bring down AR days, Prioritize high dollar and ageing claims and work for resolution
- Share one on one feedback to team members
- Deep dive Inventory for trends and findings
- Team huddles and discussion for better improvement in productivity and performance
- Train new joiners on client specifics and process updates
Team Coach
Ascent Business Solution
Nagpur
05.2018 - 03.2021
- Daily production
- Team Assistance
- Internal audit to control error trend and share the update and feedback
- Finding and trends and share the details with the supervisor for end action
- Train new joiner's on client specific update and PMS surfing
Trainee Associate/Senior Associate
EXL Services
Nagpur
09.2014 - 01.2018
- Daily Production
- Prepare appeal packets
- Review denials and work towards resolution
- Qualify monthly PKT assessment
- Follow client and process updates for claim follow up
Education
B.Tech CSE -
Udaya College of Engineering
Nagarcoil03-2013
Higher Secondary -
VITOBA HSS
Kayamkulam03-2009
High School Diploma -
ST Thomas HSS
Karthikppally03-2007
Skills
- Team building
- Employee training
- Client relationship management
- Inventory management
- Data analysis
- Performance improvement
- Quality assurance
- Time management
- Employee evaluation
PMS
- Allscript
- NexGen
- ECW
- Coronis
Hobbies
- Trekking, Swimming, Music
Languages
- English
- Hindi
- Malayalam
- Tamil
- Telugu
Timeline
Team Lead
Ascent Business Solution
09.2023 - 10.2024
Client Specialist
Access Healthcare
06.2021 - 09.2023
Team Coach
Ascent Business Solution
05.2018 - 03.2021
Trainee Associate/Senior Associate
EXL Services
09.2014 - 01.2018
B.Tech CSE -
Udaya College of Engineering
Higher Secondary -
VITOBA HSS
High School Diploma -
ST Thomas HSS
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