Summary
Overview
Work History
Education
Skills
Software
Declaration
Strength
Hobbies
Timeline
Generic

SRIRAM BEHERA

SALES SUPPORT SPECIALIST
Ravi Talkies, Bhubaneswar,Odisha

Summary

Visionary individual with more than 10 years working as Coordinator and Sales Support Executive for Sales & Service in different organizations. Highly communicative and experienced in Data Analysis and Sales and Service Support. Strengths in strategic planning, efficiency and team building.

Overview

3
3
Languages
9
9
years of post-secondary education
11
11
years of professional experience

Work History

SALES SUPPORT SPECIALIST-ADMINISTRATION

JAQUAR & COMPANY PVT LTD
BHUBANESWAR, ODISHA
11.2018 - Current
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in CBS and CLS products.
  • Created inviting environment for customers by maintaining office proper organization and cleanliness.
  • Supported industry sales team by preparing proposals and bench marking reports.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Making cold calls to end customers and providing online quote by discussion special price with respective sales person.
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Implementing company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Researching, proposing and implementing vendor agreements to decrease costs and improve services.
  • Managing and organizing internal communication to hold staff accountable to priorities.
  • Reducing operational risks while organizing data to forecast performance trends.
  • Creating and implementing aggressive action plan to address pressing cost control needs.
  • Working directly with management and department to brainstorm, discuss strategy and mitigate issues.
  • Developing and launching loss-prevention program and reducing theft
  • Led business planning, developing market strategy and establishing direct procurement of products from vendors.
  • Training initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reporting issues to higher management with great detail, resulting in instant output.
  • Drafting invoices for completed work.
  • Preparing Quotes for sales team
  • Approval of claim monthly for the tour and site visit.
  • Developing correspondence letters, memos and emails.
  • Welcoming office visitors and alerted staff to arrivals of scheduled appointments.
  • Check regular temperature tracking and office sanitization
  • Arranging rapid office equipment repair and maintenance with vendors.
  • Drafting common document templates for use by executives and employees.
  • Completing clerical tasks such as filing, copying and distributing mail.
  • Recognize issues prior to escalation and applied steps for effective resolution.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed data entry for sales figures, metrics and other customer data, maintaining information in organized and accessible manner.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Processed accurate credit, debit, check and cash sales transactions for more than customer orders per day
  • Processed accurate credit, debit, check and cash sales transactions for more than customer orders per day

MIS-Central Coordinator

Samsung India Electronics Limited
Bhubaneswar, Odisha
07.2017 - 10.2018
  • Maintained long-term relationships with clients to regularly exceed sales goals.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Streamlined processes to increase daily quotas and organize employee productivity.
  • Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Stayed updated on products and maintained long-term relationships with clients, resulting in increased overall sales.
  • Determined data retention parameters based on organizational requirements.
  • Produced tables, pivot reports and charts for use in key decision-making processes.
  • Developed business plan to support executive travel and offsite engagement needs.
  • Tracked expenditures, schedule and IT systems performance progress in software.
  • Managed employees, overseeing hiring, training, and professional growth of employees
  • Managed employees, overseeing hiring, training, and professional growth of employees

Project Coordinator

Vodafone Mobile Services Limited
Bhubaneswar, Odisha
06.2015 - 07.2017
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Updating Rollout Tracker & maintaining Master MIS data of the company for all projects in excel and in oracle.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Oversaw productivity streams for ongoing and special projects.
  • Provided technical support to projects and initiatives to other engineers and technicians.
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
  • Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
  • Arranged events by overseeing logistics, budgets, venue selection and activity planning.
  • Dealing with NOC supervisors for an outage for necessary up-gradation work.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Deal with operators for getting SR/SO & RFI (sharing, Anchor sites & Expansions) and deliver that sites within timeline.
  • Month End Report on every month to finance for billing purpose to Operators.

Senior Executive

3i Infotech Limited
Bhubaneswar, Odisha
11.2010 - 06.2015
  • Increased data entry efficiency through streamlined processes.
  • Oversaw employees, providing comprehensive data entry training and regular performance reviews.
  • Identified data entry errors and reported to necessary departments.
  • Ensured 100% correct data capture for Postpaid and CUG connections.
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Completed data entry tasks with accuracy and efficiency.
  • Located and corrected data entry errors and reported to management.
  • Compiled data and reviewed information for accuracy prior to input.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Executed data verification to detect errors.

Education

B. Tech - Electrical & Electronics Engineering

BPUT
ODISHA
06.2018 - 07.2021

Bachelor of Science - PCM

UTKAL UNIVERSITY
ODISHA
06.2007 - 07.2010

+2 Science - PCMB

CHSE
ODISHA
06.2005 - 06.2007

Matriculation -

BSE
ODISHA
06.2004 - 06.2005

Skills

    Data management

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Software

Tally 90

O Level from DOEACC Society

MS Office, Oracle, SAP

Declaration

I hereby declare that all the information mentioned above is free from error to the best of my knowledge and I bear responsibility for any deviation from them at any later stage.

Date:

Place: Bhubaneswar ( Sriram Behera )

Strength

  • Resul oriented
  • Co-operative
  • Punctual
  • Hardworking

Hobbies

  • Reading
  • Listening Music
  • Indoor game
  • Surfing internet

Timeline

SALES SUPPORT SPECIALIST-ADMINISTRATION

JAQUAR & COMPANY PVT LTD
11.2018 - Current

B. Tech - Electrical & Electronics Engineering

BPUT
06.2018 - 07.2021

MIS-Central Coordinator

Samsung India Electronics Limited
07.2017 - 10.2018

Project Coordinator

Vodafone Mobile Services Limited
06.2015 - 07.2017

Senior Executive

3i Infotech Limited
11.2010 - 06.2015

Bachelor of Science - PCM

UTKAL UNIVERSITY
06.2007 - 07.2010

+2 Science - PCMB

CHSE
06.2005 - 06.2007

Matriculation -

BSE
06.2004 - 06.2005

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