Sriram Ganesan

To be part of a fast growing professionally managed organization, which offers me sufficient opportunities to continuously learn and excel. So as to be instrumental in my organization’s march towards achieving key objectives and excellence.

• Tata consultancy Services, (Associate Consultant) - Lead Change and Incident Management, 09/2022 - Current, Taking Care of team of 4 in Change Management and Quality Assurance.
• Controlled and managed CRs to the technology environment from inception through closure, eliminating the risk of unplanned service disruptions (Incidents).
• Maintained Change database for Quality & Compliance purposes, Reviewed trend analysis to conduct proactive problem management and eliminate recurring issues, Assisting the project in terms of resourcing and also in interview panels.
• Cognizant Technology Solutions, IWGPLC - Regus, Technical Lead, 10/2021 - 07/2022, Taking care of Major Incident Management, Handling Escalations Management & Problem Management process, Working in Service Now ticketing System, Completed ITIL V4 Certification
• Cognizant Technology Solutions, Molina, Team Lead - Ops, 10/2019 - 06/2021, Handling a team of 25 associates & assist them to achieve their daily & monthly Metrics, Taking care of client deliverables by providing quality work to client and handling client escalations if any., Sharing the updates to the upper management and keeping them posted on Teams performance., Sharing process and Project improvement Ideas.
• Aetna, Process Specialist, 08/2014 - 02/2018, Took care of two LOB (CPD & CVP), Provided process training for new hires and refreshers for existing team members, Performed individual tasks and achieved targets required by the Client
• Dell Shared Services, Accounts Receivables Sr. Rep. (Voice), 1 year and 2 months, In charge for the Credit balance team (Team Oakwood) of six members, Handled the team and ensured achievement of targets, Personally achieved the targets required by the Client

• On Spot Award
• Special initiative Award
• Created a simple Excel tool to reduce the time taken for validation and Co ordination between changes.
• Created CPD documentation tool benefitting 1 FTE work.

• ITIL V4

• Team Management
• Challenging
• Smart Work
• Creativeness

• Father's Name: S. Ganesan
• Date of Birth: 03/10/91
• Gender: Male
• Marital Status: Single

Singing, Listening Music, Browsing, Playing Games.

I hereby declare that the particulars above are true and complete to the best of my knowledge.