Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Sriram Gokulanathan

Chennai

Summary

Successful Customer Service Representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience

Work History

Senior Resolution Coordinator

Walmart Global Tech India
11.2023 - Current
  • Served as a subject matter expert in dispute resolution, providing guidance to the customers via chat and emails.
  • Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
  • Gained high levels of client satisfaction through empathetic effective communication strategies during difficult conversations.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.

Senior client service representative

RR Donnelley Outsourcing Pvt Limited
08.2022 - 10.2023
  • Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
  • Led and supported customer support staff to achieve objectives.
  • Managed workflow to continuously exceed quality service goals.
  • Offered prompt solutions to maintain customer satisfaction.
  • Play vital role between operation team and client
  • Solve documentation issues of client via call, email and instant messaging.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Paginator

Ad2pro Media solutions
11.2018 - 09.2021
  • Responsible for daily placement of run on paper and classified advertorials.
  • Final editions from layout package to pagination system or editors for approval
  • Plans, organizes, Identifies problems, correct issues relating to ad placement and prepress layout and maintain workflow under demanding deadline pressure in fast paced environment and adapt to changing priorities
  • Updates and maintains master templates, styles and branded elements.
  • Assists with concept and layout design according to brand templates and styles.
  • Recorded production data for quality control.

Education

Masters in Business Administration - General

Cardiff Business School
01.2017

Bachelor of Commerce - General

SRM University
04.2015

Skills

  • Customer service
  • Queue management
  • Analytical Skills
  • Flexible and adaptable
  • Client data analysis
  • Call handling expertise
  • MS Office expert

Languages

English
Fluent

Additional Information

I worked for Allen & Overy client who is one of the world's leading legal firm company since 1930. we use to work with clients and colleagues to help resolve issues and escalate clients to subject matter experts as needed. We always work on the deadline basis, so energetic, creative, collaborative and committed to meet the needs of our clients. I personally passionate above delivering smart solutions and exceptional results for the clients.

Timeline

Senior Resolution Coordinator

Walmart Global Tech India
11.2023 - Current

Senior client service representative

RR Donnelley Outsourcing Pvt Limited
08.2022 - 10.2023

Paginator

Ad2pro Media solutions
11.2018 - 09.2021

Bachelor of Commerce - General

SRM University

Masters in Business Administration - General

Cardiff Business School

Similar Profiles

CREATE PROFILE
Sriram Gokulanathan