Sriram Karthikeyan

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

• Completed ITIL 4 Certification.
• Providing end-user computing support on Windows Operating Systems.
• Working knowledge of Microsoft Windows Systems and Servers (Windows Server 2008 - 2019, Windows 10)
• Supporting IT SPOC for the Netherlands Switzerland Region to maintain IT components and its compliance, IT support and services for users Queries and issues.
• Team player in the Installation of SDwan in the Rotterdam Office.
• Assisting users with Domain Join, VPN, and VDI issues and Configuration in both On-Prem and Cloud environments.
• Assisting users with their device management in Intune (configuration and device compliance and Conditional Policy).
• Worked in Azure Active Directory, and Exchange console Cloud and On prem.
• Worked on Reports and in Excel Macros and automation.
• Resolving user issues relating to Office 365 and Conditional Access.
• Knowledge of configuration and administration of Microsoft System Center Operations Manager (SCOM).
• Monitoring the SCOM alerts and follow up with alerts.
• Working knowledge in PowerShell scripting.
• Interacting with users to resolve application-related issues in devices like Android and IOS.
• Managing Shared Folders, Managing NTFS File and Folder in AD environment.
• Providing IT Administration & Service Desk support for internal customers for current and past software releases.
• Responding to user requests & incidents/problems via ITSM Tool - Service-Now.
• Supporting teleconference, audio, and visual infrastructure and services.
• Escalating help desk tickets to Level 3/Tier 3 support when outside the scope of L2/T2 technician support and handling Escalation.
• Assisting users with more difficult technical issues requiring a greater level of personalized care.
• NOC Monitoring - work progress and status monitoring of Network and Various Applications.
• Server Monitoring and Incident and SLA Management.
• Onboarding and mentoring Junior Tech Support Specialists from account creation through device setup and knowledge transfer on processes.
• Handling 30+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
• Ability to work independently or collaboratively in a team and motivate others to complete assignments.
• Capable of cultivating robust relationships and working collaboratively.
• Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
• Dynamic, Dependable, Self-Starter, and Self-motivated, innovative problem solver.
• Overall, 10+ years of experience in customer service in IT and non-IT field.

• Energy Consumption and Monitoring Through Power Line Communication - Final Year Project.
• Power Reduction Technique in Textile Mills Using Microcontroller - Mini project.
• Coin Based Internet Usage - Diploma Project.

• Playing Chess
• Badminton
• Cricket
• Gardening

• Father's Name: Karthikeyan R
• Date of Birth: 01/05/92
• Marital Status: Married

• Certified [Job Title], [Company Name] - [Timeframe]