SRIRAM MADHAVAN
Manager - Business Development
Chennai,Tamil Nadu
Summary
Data and Process Analyst with more than 6 years of experience in Data collection, maintenance of records and Data verification and in Hospitality Management with more than 8 Years of Experience. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Manager – Business Development
Naga Limited Innovative Foods
01.2024 - Current
- Market Research and Understanding of micro-markets/ catchments
- Research retail brands and understand their business dynamic
- Property Assessment to Gather information and assess the property to understand its strengths and challenges
- Rental bench marking
- Property Attributes Dimensions and layout to assess seating capacity
- Responsible for Mapping/Exploring/Driving opportunities for locations like Airport, Metro Stations/ Educational Campuses etc
- Streamlining and coordinating with regions for site acquisition ensuring timely delivery of targeted sites
- Analysis of Data pertaining to property acquisitions, reports compilation for internal and international team
- Involved in Site Visits, Approvals, Technical Visits, Negotiate Commercials, Sharing Agreement Discussion & Signing, Project Possession and Opening New Outlets
- Review all property related documents and ensure compliance followed
- Coordinate License related documents, Electricity load enhancement, landlord scope of responsibilities, investment by landlord/ developer etc
- Liaison between Regional business Development Team and other departments in the Corporate - Legal, Operations, Accounts, Projects and Corporate Affairs.
Team Leader - Marketing
Naga Limited Innovative Foods
12.2019 - 01.2024
- Writing and delivering content and social media plans
- Managing social media campaigns
- Researching and analyzing market trends and competitors
- Working with the team, such as the marketing director or managing director, to set the marketing strategy for the business
- Overseeing marketing campaigns
- Tracking the effectiveness of marketing campaigns and reporting findings to the executive team
- Negotiating and liaising with third-party marketing agencies
- Managing the design and production of promotional materials, such as websites and brochures
- Looking after the budget of the marketing department with the account team and making sure the budget spent is delivering a return on investment
- Overseeing the company’s attendance at events with the sales team, such as trade shows, conferences and festivals.
Data Analyst
Inchcape Shipping Services IT India Pvt Ltd
05.2015 - 11.2019
- Maintain records of Dry & Tanker Terminal and Berth Information, port tariff and any other port information received from ISS Agents and Sub-agents worldwide
- Collate Tanker Terminal and Berth Information, port tariff and any other port information from ISS Agents and Sub-agents worldwide and update existing Terminal and Berth Data and New port/Terminal/Berth as per defined targets
- Create and validate new port, terminal, and berth, port tariff and any other port information as set out in Procedures Manual on request by regional agents
- Send follow-up messages to offices for data not received
- Verify information received from ISS Agents and Sub- agents from several sources including Fairplay/Internet/Guide to Port Entry prior to entry and update in Terminal and Berth Database
- Collate correct latitude & longitude of port terminal & berth from ISS Agents & providing to the customers
- Log requests for information and channel them to Data Manager
- Prepare and submit monthly / weekly reports as per Procedures Manual and forward to the designated people.
Process Analyst
Hewlett-Packard Enterprises
08.2013 - 05.2015
- Creating invoice for the converted contracts and issuing credits for customers canceled contract in SAP Sales and Distribution Module
- Multi-Tasking with different Sales Representatives to provide support to customers with various products, Service Level, Discounts and Applying Price for products
- Forecasting and providing details to Sales to book high order value accounts and to send renewal quotes on time without any lapse
- Contacting sales representatives in United States and customers for business related Queries and clarifications through Microsoft Teams Conference call and cascading the information to the Production team
- Responding and Resolving incident and Service calls within the agreed Service Level
- Routing the incident to the respective team and to follow up the completion
- Ensuring 100% quality and compliance in the process
- Serving and maintaining long-term relationships with regular clients
- Customer Support Rep: Having tremendous experience in SAP process (SAP Platform), guiding the team and doing quality check
- Chatting with US & NL sales and IBS via office communicator for Query clarifications.
Vacation Trainee
Hotel Park Sheraton & Towers
05.2010 - 09.2013
- Joined here as an Industrial Exposure Trainee
- Worked as a trainee in the Indian Restaurant, Coffee Shop and at the Pub
- Successfully completed the Industrial Exposure Training.
Duty Manager
KFC Restaurant - Yum Brands
01.2013 - 05.2013
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Creating staffing roosters, planning the menus
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
- Greeting and advising customers, Problem solving
- Handling customer enquiries and complaints, Taking reservations
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records.
Food & Beverage Attendant
Hilton Hotel
11.2010 - 01.2013
- Wish greetings to every guest when leaving and invite them to come again
- Receive guests and lead them to their reserved tables
- Record the names of guests in the daily cover register
- Receive and post table reservations in the register ensuring equity of load between stations
- Collect the restaurant reservation register from the overnight caretaker and mail from Food and Beverage Office
- Clean and arrange the hostess desk and menus cards
- Attend briefings before the restaurant opening
- Attend to all telephone calls of the restaurant in the shift
- Provide guests with hotel information
- Take orders from guests
- Handout Wine Lists/Menu Cards to the guests and enquire whether the food and service are up to their satisfaction
- Handling any complaints professionally.
Waiter
Taj Group of Hotels
05.2010 - 09.2010
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guest.
Education
Bachelor of Science - Hotel Management
Madurai Kamaraj University, India
Dindigul 07.2007 - 04.2010
Skills
Competitive Analysis
undefinedTools And Other Skills
- Expert in Microsoft Windows – MS Excel, MS PowerPoint, MS Outlook & MS Word.
- Expert in Digital Marketing, Adobe Illustrator and Photoshop.
- Good knowledge in using SAP (worked for HPE).
- Good people and Customer Interface.
Special Accomplishments
- Received “Always Accountable” award
- Received “Will to win” award.
- Customer appreciations for completing the Orders in time, which was an urgent request by FO.
- Appreciation from the higher management for prompt delivery.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Manager – Business Development
Naga Limited Innovative Foods
01.2024 - Current
Team Leader - Marketing
Naga Limited Innovative Foods
12.2019 - 01.2024
Data Analyst
Inchcape Shipping Services IT India Pvt Ltd
05.2015 - 11.2019
Process Analyst
Hewlett-Packard Enterprises
08.2013 - 05.2015
Duty Manager
KFC Restaurant - Yum Brands
01.2013 - 05.2013
Food & Beverage Attendant
Hilton Hotel
11.2010 - 01.2013
Vacation Trainee
Hotel Park Sheraton & Towers
05.2010 - 09.2013
Waiter
Taj Group of Hotels
05.2010 - 09.2010
Bachelor of Science - Hotel Management
Madurai Kamaraj University, India
07.2007 - 04.2010
Similar Profiles
RAJESHKANNAN PALANICHAMYRAJESHKANNAN PALANICHAMY
Manager Operations-Wheat Milling/Flour Miller at Naga Limited Foods -AruppukottaiManager Operations-Wheat Milling/Flour Miller at Naga Limited Foods -Aruppukottai
Logesh SLogesh S
Executive Technologist - NPD at NAGA LIMITEDExecutive Technologist - NPD at NAGA LIMITED
T R SivaramanT R Sivaraman
CFO at Naga LimitedCFO at Naga Limited