Sriram Mani
Ambattur
Summary
Seasoned Financial Services Leader with over 23 years of experience specializing in Collections and Recovery management. Proven track record in driving significant process improvements and elevating performance metrics across diverse financial operations. Strategic Director of Collections at Hinduja Housing Finance Ltd., overseeing a large team and managing a significant portfolio of affordable housing loans nationwide. Adept at streamlining operations and enhancing loan recovery across India. Diverse Expertise Across Financial Functions, including risk management, legal compliance, and customer relationship management. This comprehensive background provides a deep understanding of the financial landscape and operational intricacies. Achieved a Remarkable Collection Efficiency of 99.3% in stage 1 by implementing cutting-edge strategies and technologies. This success underscores a commitment to optimizing team effectiveness and overall financial performance. Exceptional Leadership and Team Development skills, fostering a collaborative and high-performance environment. Known for aligning team objectives with strategic goals and driving organizational success. Expert in SARFAESI Act Compliance, with extensive knowledge in property possession and recovery processes. Ensures adherence to regulatory requirements while optimizing recovery strategies. Adopted Mobile Application for field collections, enhancing operational workflows and accessibility. This initiative significantly improved team productivity and streamlined collection processes. Strategic Planner and Executor with a focus on continuous improvement. Drives operational excellence and boosts customer satisfaction through targeted planning and implementation of best practices. Advanced Data Analytics and Performance Management: Leveraging these skills to drive strategic decisions and enhance collection processes, resulting in improved efficiency and customer satisfaction. Effective Collaborator with cross-functional teams, including legal and compliance departments. Ensures regulatory adherence and optimizes recovery processes through coordinated efforts.
Overview
24
24
years of professional experience
Work History
Regional Manager – Collections
Hinduja Housing Finance Ltd.
06.2022 - Current
- Overseeing a large-scale collections operation with a team of approximately 110 professionals, managing collections for a substantial affordable housing loan portfolio valued at ₹12,200 Crore AUM
- Directing a multi-tiered team structure, including 3 Area Collection Heads, 2 Regional Collection Heads, and 13 Area/Cluster Collection Managers, to achieve optimal collection outcomes across diverse regions
- Implementing innovative collection strategies and mobile applications to enhance field collection efficiency, improving overall operational workflow
- Conducting regular portfolio reviews and developing tailored collection strategies to address market-specific challenges and opportunities
- Addressing customer complaints and audit queries, ensuring high service levels and compliance with internal and external standards
- Collaborating closely with the legal team to facilitate property possession processes under the SARFAESI Act, ensuring legal compliance
- Monitoring and analyzing collection performance metrics to identify areas for improvement and implementing corrective actions as necessary
- Leading initiatives to enhance team performance through training and development programs, fostering a culture of continuous improvement
- Achieving record efficiency and customer satisfaction through innovative strategies, comprehensive training, and cross-functional collaboration
- Increased overall collection efficiency and achieved 0.7% stage-1,10.56% in stage2 and 2.60% in stage-3 numbers through the development and execution of comprehensive collection strategies
- Reduced delinquency rates through targeted interventions and process enhancements, significantly improving portfolio financial health
Lead - Collections
Forceone Prime Pvt Ltd
06.2020 - 06.2022
- Mentored junior collection specialists, contributing to a high-performing team environment.
- Led a team of collection specialists, consistently achieving or exceeding departmental targets and goals.
- Developed strong relationships with clients by maintaining open lines of communication throughout the collections process.
Zonal Collection Manager – Two Wheeler Business
Orange Retail Finance Ltd
04.2019 - 04.2020
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
State Head – Collections – Commercial Vehicles
Tata Motor Finance Ltd
07.2005 - 03.2019
- Allocate the cases to Associates based on area and potential.
Managing the entire collection processes and taking new initiatives to ensure adherence to established guidelines in improving collection, overall liquidation and effectiveness in maximizing return and mitigating risk.
Devising & effectuating innovative strategies for tracing the high-risk accounts, credit collection as well as debt reduction by effective systems.
Implementing the collection strategy, techniques and procedures.
Reviewing and training collection manager and executives to ensure that the collection techniques are in line with the current legal and economic scenario.
Visit Good performing branches to motivate the team and visit non performing branches to review, find the gap, to give solutions and to motivate the team to improve performance.
Demonstrating the effectiveness of immediate action and field visit – visiting customers along with team members.
Analyzing the delinquency reports and monitoring the trends.
Appointing and managing channels like collection agencies and repossession agencies.
Co ordinating with law agencies to affect recoveries on critical write off cases.
Reducing NPA provision through rigorous hard bucket reduction and preventing bucket movement.
Branch In Charge – Commercial Vehicles
Ashok Leyland Finance (Indusind Bank)
06.2004 - 03.2005
Field Officer – Commercial Vehicles
Shriram Transport Finance Co Ltd
06.2001 - 03.2004
Education
B.om -
Kerala University
01.1998
Skills
- Strategic Debt Recovery
- Collection Management
- NPA & Credit Loss Management
- Recovery Management
- Legal Compliance
- Regulatory Compliance Frameworks
- Call Center Management
- Risk Mitigation Strategies
- Customer Relationship Management
- Process Optimization
- Financial Portfolio Management
- Team Leadership Dynamics
- Performance Improvement Initiatives
- Operational Efficiency Metrics
- Legal Frameworks in Finance
Languages
English
Hindi
Tamil
Malayalam
Personal Information
Date of Birth: 14/04/1978
Awards
- MD recognition for outstanding achievement & contribution for the year 2023-24
- Best Regional Manager-Collections for the year 2022-23
- Best Employee -Collections and Strategic Planning award for TW collection portfolio in Orange Retail Finance
- PAN India No.2 performance for the year 2016-2017 in Tata Motor Finance
- Performance Excellency for the year 2016-2017 in Tata Motor Finance
- Recognized as 'Sparkler at Work' thrice for the year 2015-2016 in Tata Motor Finance
Profile Summary
Seasoned Financial Services Leader with over 23 years of experience specializing in Collections and Recovery management. Proven track record in driving significant process improvements and elevating performance metrics across diverse financial operations., Regional Manager - Collections, Hinduja Housing Finance Ltd., 06/01/22, Achieved a Remarkable Collection Efficiency of 99.3% in stage 1 by implementing cutting-edge strategies and technologies., Expert in SARFAESI Act Compliance, with extensive knowledge in property possession and recovery processes., Adopted Mobile Application for field collections, enhancing operational workflows and accessibility.
Fitness ,Travel
A fitness enthusiast who loves to travel and explore the world ,people and culture.
Timeline
Regional Manager – Collections
Hinduja Housing Finance Ltd.
06.2022 - Current
Lead - Collections
Forceone Prime Pvt Ltd
06.2020 - 06.2022
Zonal Collection Manager – Two Wheeler Business
Orange Retail Finance Ltd
04.2019 - 04.2020
State Head – Collections – Commercial Vehicles
Tata Motor Finance Ltd
07.2005 - 03.2019
Branch In Charge – Commercial Vehicles
Ashok Leyland Finance (Indusind Bank)
06.2004 - 03.2005
Field Officer – Commercial Vehicles
Shriram Transport Finance Co Ltd
06.2001 - 03.2004
B.om -
Kerala University
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