Sriram Parakalan

Process Improvements:

· Analyse Cause

· Soln

· Identification & Prioritization & Implementation

· Check the current trend

· SMART statement

· Savings Calculation

SQI (Strategic Quality Initiatives):

1. Maintain & Track Overall SLAs of different verticals across GEOs.

2. Maintain & Track Overall Incentives & Penalties of the overall company based on different verticals across GEOs.

3. Maintain Causes & Tech Actions - Recurring penalty accounts

4. Weekly Potential Penalty Report

5. Six Sigma Competency DB updating on semi-annual basis, shared to Core team and stored in defined central location. SQI team tracks and drives engagement of trained staffs.

EDI Analyst

· Support and align efforts to meet customer and business needs.

· Presenting ideas and findings in the meetings

· Training and coaching staff members

Roles and Responsibilities:

· Building and maintaining relationships with key stakeholders.

· Identifying and capitalizing on improvement opportunities.

· Document preparation for the requirements and submitting the document to the stakeholder.

· Supporting Customer during the hyper care period.

Continuous Improvement:

- Lead the Project Prioritization and Selection Process

- Provide a structured approach to project selection

- Align projects to strategy and priorities

- Scopes and defines Projects

Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.

Process automation & re-engineering:

- Improves customer process performance using automation and innovation

- Focus on critical inputs and outputs

- Process complexity reduction

- Define requirements for implementation & Perform configuration of automation tools

Business Growth:

- Lead cross-functional teams to define the impending state

- Propose, evaluate and select innovation solutions to deliver value and benefits defined

- Design “to-be” process maps, user stories and storyboards

- Work with program manager(s) to develop pilot plan and solution

- Define and track quantitative project success measures & integrate into plan

Quality Assurance:

- Ongoing consulting during development, deployment &Solutions Eng. Support

- Product Testing- Test case preparation, Test execution, Bug reporting, Team coordination

- Defect Prevention methodologies

Business alliances:

- Requirement gathering on the fundamental process performance and needs from Clients

System Analyst

· Analyzing, designing and working with a development team to implement EDI messages.

· Responsible for scope & impact analysis, design considerations, testing and implementation timelines.

Collaborating with Stakeholders regarding the project updates and implementing the projects.

· Development of new EDI Maps (Fleet Flatfile) as per the Client requirement

• Worked varied hours to meet seasonal and business needs.
• Focused on order processing for TELSTRA