SRIRAM R
Chennai
Summary
To work in a creative environment and company with good career prospects, focusing on delivering high-quality services to the company and customers, thereby increasing both company and customer satisfaction and achieving the company’s objectives.
Overview
13
13
years of professional experience
Work History
Senior Lead Business Analyst
FIS Global - Indian Bank
Chennai
01.2023 - Current
- Coordinated with clients to create and manage real-time and near real-time solutions for the EFRM – memento & RSA application.
- Managed a 24/7 operations team.
- Coordinated with the internal FIS team for the implementation of new projects.
Senior Lead Business Analyst
FIS Global
Bangalore
10.2021 - 12.2023
- Co-ordinating with FIS member banks related to Payments, EFRM, banking solutions/ software incidents and help to resolve within SLA
- Co-ordination for DR drills
- Providing technical support and coordinating with internal stakeholders for quicker resolution of incidents
Senior Associate – Service Operations, Infra-Monit
National Payments Corporation of India
Chennai
07.2017 - 09.2021
- Ensured adherence to the incident management process for critical and major incidents, effectively tracking chronology and interim/final RCA, and recording in CA SD.
- Coordinated with data center, cloud, network, and application teams for closure of incidents, service requests, and problems within SLA.
- Monitored the entire infrastructure, including around 2000+ servers & VMs and 1500+ network devices.
Manager – Business Banking
YES BANK
Chennai
06.2016 - 06.2017
- Analyzing credit and Fraud risk of clients.
- Acquired NTB clients with a turnover of 10 to 100 crore, managing working capital loans.
- Managed the existing credit portfolio.
Asst Manager – Personal Banking
Karur Vysya Bank
Chennai
09.2014 - 05.2016
- Acquired CASA accounts and managed para banking services including life insurance, general insurance, demat & trading accounts, and mutual funds.
- Mobilized term deposits and recurring deposits while managing the marketing team.
Asst Manager – Operations
Karur Vysya Bank
Chennai
06.2013 - 08.2014
- Managed branch operations and handled cash operations
- Oversaw cash officer.
Software Engineer
Railsdata
Chennai
06.2012 - 03.2013
- Engaged in application development using ASP.Net and C#.
Education
Master of Science - Cyber Forensics & Information Security
Madras University
Chennai, India 04.2001 -
BE - ECE
Selvam College of Technology, Anna University
Namakkal, IndiaSkills
- Business Analysis & IT Operations – Expertise in stakeholder coordination, incident management, and delivering banking and payment solutions with strict SLA adherence
- Technical Proficiency – Skilled in ASPNet, C#, RSA, Infra Monitoring tools, Windows Server, VMs, and ITIL-based service delivery
- Process & Risk Management – Experienced in fraud risk analysis, DR drills, and process optimization using Lean Six Sigma and ISO 22301 standards
- Leadership & Communication – Strong team leadership, client interaction, and crisis response management ensuring operational excellence
CERTIFICATIONS
- ISO 22301 – 2012 – Business continuity Lead Auditor
- Lean Six Sigma Black Belt: MSME, Govt. of India,
- ITIL V3 Foundation: PeopleCert,
- KYC & AML: National Institute of Securities Markets,
- PGDBB (Post Graduate Diploma in Branch Banking): IFBI – NIIT, Chennai,
- Mutual Funds: National Institute of Securities Markets,
- Depository Module: National Institute of Securities Markets,
- Information Security: Indian Institute of Banking & Finance,
- .NET: NIIT, Namakkal
ACHIEVEMENTS
- Received Bonus and promotion within a year 2023-2024 as Lead BA to Senior Lead BA for best performance
- Formed quick response team and achieved 97% SLA for critical incidents.
- Invented a project and obtained Patent - 1479/CHE/2012
- Got STUDENT INNOVATOR AWARD – 2012 from ICTACT, Chennai
Languages
English
Proficient
C2
Tamil
Proficient
C2
Kannada
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Timeline
Senior Lead Business Analyst
FIS Global - Indian Bank
01.2023 - Current
Senior Lead Business Analyst
FIS Global
10.2021 - 12.2023
Senior Associate – Service Operations, Infra-Monit
National Payments Corporation of India
07.2017 - 09.2021
Manager – Business Banking
YES BANK
06.2016 - 06.2017
Asst Manager – Personal Banking
Karur Vysya Bank
09.2014 - 05.2016
Asst Manager – Operations
Karur Vysya Bank
06.2013 - 08.2014
Software Engineer
Railsdata
06.2012 - 03.2013
Master of Science - Cyber Forensics & Information Security
Madras University
04.2001 -
BE - ECE
Selvam College of Technology, Anna University