Sriram Raghammudi
National Operations Manager
Hyderabad
Summary
Seasoned Operations Manager with 15 years of progressive experience in housing and mortgage loans market with comprehensive understanding of the end to end business processes. Adept at driving efficiency, implementing best practices, and achieving strategic business objectives in dynamic environments. Results-driven and resilient in developing teams while improving processes and increasing productivity. Proficient and experienced in people management, good communication and leadership skills. Exceptional planning and problem solving abilities towards enhancing business plans and day to day activities.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
National Operations Manager
IKF Home Finance Limited
12.2023 - Current
- Lead and oversee all national operations functions, encompassing application processing, customer due diligence, onboarding, disbursements, loan servicing, and customer life cycle management.
- Managed and optimized operations supporting 120 branches and an AUM of 1,500 crore, consistently achieving operational targets and contributing to business growth.
- Led, mentored, and developed a team of 40+ employees, optimized resource allocation, and workflow management, leading to an improvement in operational throughput.
- Collaborated with cross-functional stakeholders to define new standard operating procedures (SOPs), and ensure smooth transitions.
- Developed and enforced robust operational policies and procedures, ensuring adherence to regulatory requirements and internal guidelines.
- Spearheaded the digital transformation of LOS, LMS, DMS, and Customer Service modules, and integrated new technologies to automate processes and enhance operational efficiency.
- Developed and implemented comprehensive operational risk frameworks, and led cross-functional teams in identifying, assessing, and mitigating critical operational risks across all national branches.
Geography Head - Operations
Piramal Capital and Housing Finance Ltd
07.2023 - 11.2023
- Responsible for monitoring the daily operations, budgeting, and onboarding disbursements of Udaipur Geography, comprising 16 branches.
- Established customer service standards that exceeded customers' expectations, and handled customer escalations and complaints with resolutions.
- Identified and resolved ineffective practices, and introduced new methods and systems to improve process efficiencies and reduce turnaround time.
- Led the hiring, onboarding, and training of new hires to fulfill business requirements.
Cluster Operations Manager
Piramal Capital and Housing Finance Ltd
11.2021 - 06.2023
- Best cluster across the country in business volumes throughout the year.
- Enforced and optimized internal policies to improve process efficiencies.
- Post-disbursement documents follow-up and collected critical and non-critical documents within timelines.
- Monitored internal and concurrent audit compliance, and ensured the best results.
- Handled problematic customers and clients to assist my team, and maintain excellent customer service.
- Branch compliance and upkeep, and ensured operational risk mitigation.
Lead Disbursement Manager
Dewan Housing Finance Corporation Ltd
04.2018 - 10.2021
- Onboarded huge volumes of disbursements, being part of one of the two digital disbursement hubs in the country.
- Reconciled organization assets across the storage vendors, and supported in the implementation and launching of the Document Tracking Module.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented customer retention schemes through loan foreclosure analysis.
- Facilitated securitization and investor audits of the DHFL portfolio with financial institutions.
Manager - Credit
Dewan Housing Finance Corporation Ltd
07.2015 - 03.2018
- Credit underwriting of salaried and self-employed profiles in retail loans.
- Hands-on experience in legal and technical valuation of properties.
- Performed the role of disbursement maker, being the first point of check in onboarding disbursements.
- Cross-trained existing employees to maximize team agility and performance.
Manager - Operations
Dewan Housing Finance Corporation Ltd
04.2013 - 06.2015
- Achieved business targets for Hyderabad and foreign trips in 2014 and 2015.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Ensured that there is no revenue leakage from the branches.
- Acted as a specified person with DPLI cross-sell business on behalf of DHFL.
Manager - Credit Ops
Dewan Housing Finance Corporation Ltd
06.2010 - 03.2013
- Launched Credit Admin for branch query resolution on products, policies, and processes.
- Strategized the movement and storage of our assets from branches all over India with vendors.
- Imparted training to branches, and coordinated and assisted them for regulatory compliances.
- Performed the role of Primary User Administrator and Authorized Signatory with CERSAI on behalf of DHFL.
- Vendor Management for Credit and Operational Support.
- Gathered and documented business and functional requirements from a credit and operations perspective for the development of an in-house core application project.
- Led a team of 30 data entry operators and succeeded in registering more than 100,000 live transactions in the CERSAI portal within a span of 6 months.
Education
MBA - General Management
Narsee Monjee Institute of Management Studies
Mumbai 06.2008 - 03.2010
Bachelor of Engineering - Electronics And Communication Engineering
Sathyabama Institute of Science And Technology
Chennai 06.2004 - 03.2008
Skills
Business & Service Operations
Customer Life Cycle Management
Operational Excellence
OTC & PDD Management
Process Optimization & Improvement
Data Mining & Analytics
Certification
CPIM Level 1 by APICS, The Association for Operations Management
Timeline
National Operations Manager
IKF Home Finance Limited
12.2023 - Current
Geography Head - Operations
Piramal Capital and Housing Finance Ltd
07.2023 - 11.2023
Cluster Operations Manager
Piramal Capital and Housing Finance Ltd
11.2021 - 06.2023
Lead Disbursement Manager
Dewan Housing Finance Corporation Ltd
04.2018 - 10.2021
Specified Person for Composite (Life & Health) Insurance by Insurance Regulatory and Development Authority
06-2016
Manager - Credit
Dewan Housing Finance Corporation Ltd
07.2015 - 03.2018
Specified Person for Life Insurance by Insurance Regulatory and Development Authority
06-2014
Manager - Operations
Dewan Housing Finance Corporation Ltd
04.2013 - 06.2015
Manager - Credit Ops
Dewan Housing Finance Corporation Ltd
06.2010 - 03.2013
CPIM Level 1 by APICS, The Association for Operations Management
10-2009
MBA - General Management
Narsee Monjee Institute of Management Studies
06.2008 - 03.2010
Bachelor of Engineering - Electronics And Communication Engineering
Sathyabama Institute of Science And Technology
06.2004 - 03.2008
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