Self-Driven, result oriented and a highly dedicated Management professional having over 5 years of work experience in Banking Operations and 1 year of experience in the freight forwarding industry . Interested in increasing operational efficiency and implementing effective control measures and love to go the extra mile in learning and Implementation. Strong interpersonal skills and always strive towards Customer Success.
· Analyzing and negotiating with Shipping Lines and NVOCCs for better ocean freight rates
· Analyzing historical ocean freight pricing movements and trying to negotiate with lines by anticipating future price fluctuations and subsequently enter into medium and long-term contracts
· Identify and develop overseas network agents to drive business growth.
· Follow up with key account customers on their needs and offer tailor made solutions basis their requirements
· Closely liaise with Operations and customer service team for all shipments to achieve overall customer success.
· Handling of client on-boarding and KYC review cycles for Global Corporate Houses in the Middle Eastern region
· Client Risk profiling based on the nature of business and transactions processing Real time screening and assessment of Sanctions exposure, politically exposed Persons
· Helped in providing inputs for the newly introduced core KYC application so as to align with the existing policies and procedures in order for the Business Rule Engine to run effectively
· Supported extensively during the Deployment phase of the newly introduced KYC application with the Testing Results
· Processing of Corporate Action Events for the investment banking arm of a Global Bank.
· Corporate Action events include but not limited to Rights Issue subscription, Stock- split and Reverse stock-split, Mergers & Acquisitions, Cash and Stock Dividend Distribution.
· Assisting in securities brokerage account closing, Updating Price for Mutual Funds (NAV) products.
· Trade, stocks and cash reconciliation breaks resolution and trade settlement authorization.
· Handling trade related queries and tax queries from customers through various channels.
· Handling of Account maintenance and account review process for Retail, NR accounts and corporate accounts.
· Account maintenance includes but not limited to Adding to account holders in retail accounts, Addition/Deletion of Authorized signatories for Private limited and Limited Companies, Trusts, Associations, Societies and Government organizations, Charge Reversals and OD Limit modifications, Account closures and 30 other types.
Process Improvement
Operations Management
Cross-functional Team Coordination
Technical Support
Business Planning & Development
Customer Success
Teamwork and Collaboration