Sriram Viswanathan

• Sriram with a total of 24 years of IT experience is currently working as a Global ServiceNow Platform Owner at Aon responsible for overall Platform Strategy, Business Engagement and Delivery, Platform Architecture and Support, Innovation functions for a Global ServiceNow Platform catering to 60k+ users across Aon
• The platform encompasses 2 ServiceNow platforms, one catering to Aon internal stakeholders for ITSM, ITOM, CMDB, IT Strategic Portfolio Management, HR Service Delivery, Security Incident Response, Custom Applications and other catering to Aon clients comprising CSM module for Canada Risk and Reinsurance Business
• Primary Platform Owner responsibilities include defining the scope, strategic direction for new roadmap initiatives for SN platform every year interacting with ITSM Process Owners, extended Stakeholders for non ITSM modules, refine platform governance functions & design standards for Continuous Service Improvement
• People Management responsibilities include managing Core ServiceNow Platform team comprising of Platform Architect, Demand managers, BA’s, developers & contractors of around 10 members geographically spread across the globe India- Bangalore, Gurgaon, Poland and US
• Vendor management responsibilities include managing development Partners for BAU weekly releases, Implementation Partners for new strategic projects
• The overall peak team size from Development/Implementation Partners is ~ 50+
• Relationship Management includes managing Stakeholder responsibilities for ITSM Process Owners, non ITSM product owners, alignment and collaboration for their ITSM, non ITSM strategic roadmap every year and regular cadence to ensure that their platform expectations, outcomes are met ensuring superior colleague experience
• Product Vendor management responsibilities include engagement with ServiceNow towards transition to Enterprise Service Management journey in setting up of a Multi BU CSM/FSO deployment architecture, New Platform Features Adoption, Value Assessment, Success Criteria and determination of outcomes, determination of Multiple instance strategy, Instance Procurement decisions, Coordination towards Yearly Platform Upgrades, License Renewals and Support
• Key Innovation and Long term strategy responsibilities include improvement of CSDM Maturity in alignment towards CSDM framework, Business Service Catalog, Service Level reporting, engaging with Business partners for roadmap and determination of outcomes,
• Extended responsibilities include budgeting, Financial Modelling and Reporting on ITSM, non ITSM license usage & subscriptions for internal and external audits
• Also includes Financial management and reporting for Development and Implementation partners to ensure Schedule, Cost and Quality requirements are met

Sriram Viswanathan earlier worked as a Technical Senior Manager with Accenture based out of Bangalore with enterprise-level experience specialized in designing, developing, leading and managing projects, transitioning to Operations and leading teams on ServiceNow, BMC Remedy, Microfocus and Cloud platforms.

o Sriram also led the Next Generation Tools capability in Service Transformation comprising of tools like X-matters, Splunk, Resolve, Nagios, GeoFluent etc. and did Solution Reviews.

o Sriram had experience in Cloud Platform Private, Public and Hybrid Clouds & is AWS Solution Architect Associate Certified. Sriram is also Scrum Master and ITIL V3 foundation certified, has also completed ITIL V4 foundation training.

o Sriram has also expertise in Data Science with Python, Machine Learning, has also driven Automation agenda and productivity improvement initiatives within the projects.

o Sriram has handled solutioning for RFP proposals in all modules of ServiceNow, BMC, HP Service Assurance, and Next Generation toolsets of X-matters, Resolve, Nanoheal , Splunk, Zenoss, Nagios toolsets

o Sriram has led the Sales, Solution and Delivery of ServiceNow Projects in NA region in Service Transformation Practice for Accenture comprising of 800+ members and was also the Director of Delivery of all projects in NA, EU and Growth Markets domain. Sriram had ensured sales of more than 10M in NA region for Accenture

1. Offshore lead for ServiceNow projects for NA clients in Accenture

Environment: ServiceNow Platform

Note: To show case multiple projects in ServiceNow, with varying team sizes, across the length and breadth of all the ServiceNow Modules both Delivery and Service Operations.

Description

Sriram was offshore delivery lead responsible for Overall Project delivery, Client satisfaction index, training, Upsell, cross sell, Financials, Staffing, Service Operations for multiple projects for various clients in NA region comprising of modules like HR Case Management, ITOM, PPM, Service Portal, ITSM, CMDB, SAM modules, ServiceNow E-bonding & Service Integration.

Responsibilities:

Offshore delivery lead, responsible for delivery, transition, Service Operations for various ServiceNow projects in NA region, providing thought leadership and Project Governance functions ensuring best practice delivery methodologies also ensuring that the delivery happens within the expected levels of Schedule, cost and quality. Also address day to challenges faced by team related to sprint planning, release schedules, address them to onsite/client teams for efficient resolution for specific chargeable portfolio of projects. Representation of project governance in Monthly steerco meetings and weekly meetings with onsite and client leaderships. Sriram also drives Automation agenda and productivity improvement initiatives within these projects across the NA region.

Others : Accenture Hybrid Cloud, Flexera Software Asset Management, HP Service Assurance, BMC Remedy CMDB, BMC Remedy ITSM implementation with Integrations. BMC Remedy Custom Change Management development from Scratch, Establish ITIL V3 Maturity Models

Description, R&R

Sriram has led offshore Accenture Hybrid Cloud Platform team comprising of 60+ members responsible for building of the Accenture Hybrid cloud platform in the Accenture Data centers using the HPE compute, Nimble storage, Arista Networking components for new Accenture clients to be on boarded into this Hybrid cloud platform.

Sriram travelled to France to lead a Flexera SAM Project team as a PM for a Travel Technology company to define and Implement a coherent transversal Software Asset Management Practice (Process, People, Policies) to reduce unnecessary license purchasing by harvesting existing licenses (avoid costs); “Intercept and Challenge” all requests pertaining to specific locations. Client wanted to implement Flexera tool - application database to provide central visibility of software assets & be License compliant to have successful audits. Client wanted to suppress the unauthorized software and licensed software being used and maintained, in addition to preventing security breaches by identifying unauthorized software.

Sriram led a Project team of 10 members for HP Service Assurance Platform for a NA Energy and Utilities client comprising of HP NNMi, Omi, uCMDB, Sitescope, BSM, OBR Reporting, Operation Orchestrator leading into SN platform for tickets, enabling successful delivery and transition.

Sriram was a PM leading a BMC CMDB & ADDM team to Sweden for a leading Telco client towards BMC Atrium CMDB and ADDM implementation close to 1 year enabling successful delivery and Transition.

Sriram was a Technical lead & later played role of a PM for a BMC Remedy ITSM implementation project for a leading Telco client comprising of multiple integrations to 3rd party telco tools ensuring successful delivery and transition to operations.

Sriram also travelled to Germany for a leading consumer goods company as a Project Manager also wearing a BA hat for Requirement Gathering, also driving development for Custom Change Management Application from Scratch moving from legacy Lotus Notes.

Sriram also enabled upgrading from a legacy BMC platform to the latest ARS Platform when this could not be completed by the incumbent vendor due to inadvertent delays.

Sriram also built the ITIL V3 Maturity Model for Service Operations Process based on ITIL V3, ISO 20k, COBIT to assess the maturity of the client IT infrastructure platform in order to optimize and provide Continuous service improvements. This was later used in Assessments for various client deals to determine efficiency in Governance, Process and readiness to scale to next level of maturity enabling roadmap for improvement

Working as a BMC Remedy Lead for Transition and Support functions for a shared BMC Remedy platform catering to Internal Logica CMG users

Worked as a Application Packager using MSI Installers(using Wise Package Studio)

Worked on Product implementations of Textile Electronic Instruments between 1995 till 1999 Mar

Worked as a Lotus Notes Developer for Lotus Notes Projects from April 1999

Also worked as a MS Visual Basic Developer for Textile ERP solution

Worked as a R&D Engineer for Electronics Design for Radio Frequency & IF coils