Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SriramKumaar S M

Business Analyst
Bengaluru

Summary

10+ years of experience in Application Support project and Support Project management. Experience in explaining the customers of the process flow & logics by data analysis. Familiar with SQL Server database and data analysis and tracking the application flow through back-end system. Good hands-on experience in analyzing the raw data in Excel. Have expertise in development and implementation of strategic, technology, and process improvement related projects in IT industry. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Business Analyst

Genpact
03.2021 - Current
  • Good in understanding business logics and implementation of seller’s compensation calculation based on raw data.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Taking care of seller’s compensation issues, by analyzing discrepancy in different internal tools to find out root cause for discrepancy and getting it fixed in order to get accurate compensations
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Improved processes and procedures to achieve key performance metrics.
  • Identified gaps between current state and desired future state operations.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Stakeholders' management, gathering business functional requirements.

Team Leader

Tech Mahindra
01.2012 - 03.2021
  • Requirement gathering through calls and team meetings
  • Lead team of 14 members whose primary job was analyses of incidents and coordination with various teams in closing issues
  • Providing daily, weekly and monthly reports of behavior of incidents and changes
  • Handled escalation calls from customers and Stakeholders.
  • Effective coordination with multiple teams during major events
  • Creating SOP and SOW for various process related activities
  • Worked extensively on patching of server related activity, coordinating with customer and their clients as well.
  • Delegation of tasks, setting deadlines and overseeing day-to-day operation
  • Monitor team performance and report on metrics
  • Discover training needs and provide coaching, listening to team members’ feedback and resolving any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Suggest and organize team building activities

Education

Bachelor of Technology - Electrical And Electronic

Sri Manakula Vinayagar Engineering College
Pondicherry
08.2007 - 05.2011

Skills

Data Analysis

undefined

Certification

Scrum Master

Timeline

Scrum Master

02-2024

Business Analyst

Genpact
03.2021 - Current

Team Leader

Tech Mahindra
01.2012 - 03.2021

Bachelor of Technology - Electrical And Electronic

Sri Manakula Vinayagar Engineering College
08.2007 - 05.2011

Similar Profiles

CREATE PROFILE
SriramKumaar S MBusiness Analyst