SRISHA S

Associate Banker

SOUTH INDIAN BANK

BANGALORE

10.2018 - Current

Balanced teller drawers and ATM cash.
Opened, closed, and updated accounts for customers.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Evaluated client financial positions and identified most appropriate banking products.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Provided advice on different bank products and financial options.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Built and maintained portfolio of loans to meet established goals and objectives.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Developed and implemented strategies to reduce risk and increase profitability.
Monitored and verified suspicious activity on customer accounts.
Established rapport with new clients to increase satisfaction and loyalty.
Trained new hires on customer service policies and procedures.
Maintained friendly and professional customer interactions.
Cross-sold credit cards, loans and other bank products.
Processed applications for new accounts.
Generated reports and analysis of customer data to identify trends and potential business opportunities.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Impressive ability to use BPM tools to build customer-defined applications
Comprehensive internal and external communications abilities
Substantial understanding of the technical implementation of BPM solutions
Solid ability to ascertain various application requirements
Hands on experience on BPM Tools for business logic process flow and user interface solutions.
Hands on experience on Finacle Tool for Banking operations.