SRISHA S
ASSOCIATE BANKER
BANGALORE
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
6
6
Languages
Work History
Associate Banker
SOUTH INDIAN BANK
BANGALORE
10.2018 - Current
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and implemented strategies to reduce risk and increase profitability.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Impressive ability to use BPM tools to build customer-defined applications
- Comprehensive internal and external communications abilities
- Substantial understanding of the technical implementation of BPM solutions
- Solid ability to ascertain various application requirements
- Hands on experience on BPM Tools for business logic process flow and user interface solutions.
- Hands on experience on Finacle Tool for Banking operations.
Education
B-COM - FINANCE AND ACCOUNTING
CHRIST UNIVERSITY
BANGALORE 06.2015 - 04.2018
High School Diploma -
CHRIST PU COLLEGE
BANGALORE 06.2014 - 03.2015
SECONDARY EDUCATION -
NEW AGE HIGH SCHOOL
BANGALORE 06.2012 - 05.2013
Skills
Goal planning
Business Development
Security Protocols
Strategic planning
Account servicing
Operations management
Investment Management
Developing customer relationships
High net worth individuals
Business planning
Risk mitigation
Hands on experience on BPM Tool Utilization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Facilitated new customer service initiatives that resulted in 95% improvement in satisfaction ratings.
- Awarded "Best Employer" Award 2022.
- Optimized procedures in Accounting & Finance, increasing productivity 100%.
- Collaborated with team of 25 members in the development customer centric program.
- Resolved product issue through consumer testing.
Certification
MS OFFICE Product - EXCEL, POWERPOINT, OUTLOOK, WORD, NOTEPAD++
Timeline
FINACLE
01-2022
BPM
01-2022
MS OFFICE Product - EXCEL, POWERPOINT, OUTLOOK, WORD, NOTEPAD++
03-2020
Associate Banker
SOUTH INDIAN BANK
10.2018 - Current
B-COM - FINANCE AND ACCOUNTING
CHRIST UNIVERSITY
06.2015 - 04.2018
High School Diploma -
CHRIST PU COLLEGE
06.2014 - 03.2015
SECONDARY EDUCATION -
NEW AGE HIGH SCHOOL
06.2012 - 05.2013